Support Board
Date/Time: Fri, 27 Dec 2024 01:41:47 +0000
Login
View Count: 1086
| [2016-02-25 01:05:26] |
| tellerbe - Posts: 109 |
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I cannot log in to my laptop. It was working fine this afternoon. I get a screen saying the account name or password is incorrect. I did them over and still an "incorrect" notice. Also, port shows 80. I don't think that is correct but I cant get it off the screen. |
| [2016-02-25 01:21:31] |
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We will need to reset your password and send it to you. Do you want us to do that?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-25 18:04:16] |
| tellerbe - Posts: 109 |
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yes T ellerbee |
| [2016-02-25 18:42:13] |
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We have reset your Sierra Chart charting and trading software password. It has been sent in a separate e-mail to your e-mail address. If you did not receive it, please let us know. Your e-mail provider may have filtered the message and placed it in a junk mail folder. For complete login instructions and help with possible login problems, refer to: http://www.sierrachart.com/index.php?l=LoginInstructions.php If you continue to have a problem logging in, then let us know and provide us with the *exact* error message you see after pressing the 'Login' button. ---- On the Login window, make sure that Use HTTP Proxy is unchecked. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-25 21:49:40] |
| tellerbe - Posts: 109 |
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I got on to the Support Board using the password that you sent me. I still cannot get my charts with it. I don't care what the password is, just get me one that works. T. Ellerbee |
| [2016-02-25 22:06:39] |
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We see what the problem is. You are entering your last name as: elllerbee It should be: ellerbee Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-26 15:12:55] |
| tellerbe - Posts: 109 |
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Now my desktop is screwed up. I can't log in with either of the passwords. Neither the old or the new.
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| [2016-02-26 15:37:57] |
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Make sure that you are entering the Password correctly, it is the same Password that you used on your Laptop and for the Support Board. The "old" password will not work, as it has been replaced by the new one. Sierra Chart Support Date Time Of Last Edit: 2016-02-26 15:38:49
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| [2016-02-26 17:36:07] |
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Let us know if you still need help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-26 21:50:49] |
| tellerbe - Posts: 109 |
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I am using the new password and cannot get the charts to come up. Also, I cannot get the Support Board to come up. I have tried several times. Error message says password or account name is incorrect T. Ellerbee |
| [2016-02-27 18:16:01] |
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Therefore, you are incorrectly entering the Account Name or Password. We already gave you above, the correct Account Name. If you want the password reset we can send that to you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-27 18:16:19
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| [2016-02-27 23:20:01] |
| tellerbe - Posts: 109 |
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I have tried everything I know. Please change the password again. T.Ellerbee |
| [2016-02-28 22:40:36] |
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We have reset your Sierra Chart charting and trading software password. It has been sent in a separate e-mail to your e-mail address. If you did not receive it, please let us know. Your e-mail provider may have filtered the message and placed it in a junk mail folder. For complete login instructions and help with possible login problems, refer to: http://www.sierrachart.com/index.php?l=LoginInstructions.php If you continue to have a problem logging in, then let us know and provide us with the *exact* error message you see after pressing the 'Login' button. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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