Support Board
Date/Time: Fri, 27 Dec 2024 18:06:43 +0000
SC NO longer loading intraday data from IB
View Count: 937
| [2016-02-23 17:54:10] |
| michelh - Posts: 159 |
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A change has been made to how SC handles data from IB since rolling over from march to may, it no longer downloads historical data and frequently stalls at startup where it just says 'waiting to download historical data'. I used to be able to see years of intraday data. now, despite asking to download 1500 days of intraday data, it only shows back to december 2015 this throws off all my cycle work and indicators I use some of which have very long periods. in this exmaple of ZW, I cannot see back further than december. when i looked at the charting software within my IB account, I could see years of intraday data on this contract. in the log it says pacing violation and the data does not load - it just says "downloading historical data bars may not appear until done". in the log I get the pacing violation message and then i get "next download request is pending". I am rolling back to a late january version. if you could please give this issue your urgent attention, i would be most appreciative. |
 ZW-201605-ECBOT 150 Min #41 2016-02-23 12_46_48.243.png / V - Attached On 2016-02-23 17:51:56 UTC - Size: 106.68 KB - 304 views Attachment Deleted. |
| [2016-02-23 18:07:45] |
| michelh - Posts: 159 |
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I rolled backt o 1364. it still will not show more historical data. for example, in may wheat, it says data downloading. it has been saying this for 15 mins now. i know the data is there. because i can see it in IBs built-in charting software. i set it on intraday and could scroll back into 2015. SC limits me to december. i have the same issue with KC, CC, CT, SB, ZC, ZS, ZL, GC, HG, CL, NG, PA, PL, RB |
| ZW-201605-ECBOT 155 Min #3 2016-02-23 13_04_45.390.png / V - Attached On 2016-02-23 18:06:11 UTC - Size: 115.22 KB - 292 views |
| [2016-02-23 18:12:05] |
| michelh - Posts: 159 |
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now it says "download complete". despite requesting 600 days of data, on the xample above with ZW I am still limited to december 2015 |
| [2016-02-23 18:13:29] |
| michelh - Posts: 159 |
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HD Request # 662 | Intraday download COMPLETE for ZW-201605-ECBOT. Completion time: 8m 19s. Unique request ID: 1236 | 2016-02-23 13:09:56 well if the log says it is complete then i am frustrated that it is not displaying the data that it supposedly downloaded. |
| [2016-02-23 18:51:39] |
| michelh - Posts: 159 |
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i also tried delete all data and download. that doesnt fix it.
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| [2016-02-23 19:26:02] |
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Refer to these sections: Interactive Brokers Trading Service: Using Sierra Chart Historical Data https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html And refer to: Interactive Brokers Trading Service: Support Policy Regarding Interactive Brokers Historical Data Be sure to read through all of the information given. All the information you need to help you with this issue, is already documented. We do not want to hear about Interactive Brokers data problems and we will not help with them but there are alternatives. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-23 21:56:34] |
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One step we forgot to include is to update the Global Symbol Settings. Make sure you do that. Here are instructions: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps The documentation for using the Sierra Chart Historical Data Service on the Interactive Brokers page has now been updated. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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