Support Board
Date/Time: Fri, 27 Dec 2024 18:07:05 +0000
Chart and Quote Spreadsheets Not Updating
View Count: 705
| [2016-02-23 07:42:06] |
| CMG - Posts: 179 |
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Hi There, My charts and quote spreadsheets are not updating. I use transact for trading and SC historical data feed. Connection seems fine. Thank You |
| [2016-02-23 08:00:43] |
| CMG - Posts: 179 |
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Hi There, I just sent you the message log. Its showing some protocol error Using username 0 | 2016-02-23 02:53:18 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2016-02-23 02:53:18 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2016-02-23 02:53:18 The network socket is connected. | 2016-02-23 02:53:18 SC Exchange Data: Connected to server. | 2016-02-23 02:53:18 SC Exchange Data: Sending logon request message. | 2016-02-23 02:53:18 SC Exchange Data Server Info - Server Name: Server. Server Version: SC Real-Time Server. Provider Name: . | 2016-02-23 02:53:18 SC Exchange Data - Server protocol version: 7. Client protocol version: 3. There is a protocol mismatch! | 2016-02-23 02:53:18 SC Exchange Data - Logon error from server : Unsupported client protocol version number. | 2016-02-23 02:53:18 SC Exchange Data: Disconnected from the server. | 2016-02-23 02:53:18 SC Exchange Data: Data feed disconnected. Will reconnect. | 2016-02-23 02:53:18 Using username 1 | 2016-02-23 02:53:20 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2016-02-23 02:53:20 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2016-02-23 02:53:20 The network socket is connected. | 2016-02-23 02:53:21 SC Exchange Data: Connected to server. | 2016-02-23 02:53:21 SC Exchange Data: Sending logon request message. | 2016-02-23 02:53:21 Thanks |
| [2016-02-23 08:36:58] |
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You are running a very old version of Sierra Chart. You will need to update. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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