Support Board
Date/Time: Fri, 27 Dec 2024 18:47:31 +0000
Having trouble with an ASX symbol and SC historical data feed
View Count: 1199
| [2016-02-23 07:17:54] |
| i960 - Posts: 360 |
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When trying to load SLF.AX, I get no data, it forcibly tries to use IB. SLF-STK-ASX would work fine if SC would try to download anything past a year - which it won't. So I've been trying to make it work with the historical data feed. A ticker like AAPL works fine, it uses equities.us and does the right thing. SLF.AX is listed on the historical data symbols page (https://www.sierrachart.com/index.php?page=doc/SierraChart_RealTime_And_Historical_Symbols.php&SymbolsPage=Stocks&ID=1#ASX) and should work but it doesn't. Interactive Brokers | Using primary service for historical data for SLF.AX | 2016-02-22 22:40:42 SLF.AX Daily #27 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SLF.AX.dly | 2016-02-22 22:40:42 Interactive Brokers | Starting real-time market data updates for: SLF.AX. ID: 103 | 2016-02-22 22:40:42 Subscribing to real-time True Data for symbol: SLF.AX SecurityType: STK Exchange: SMART Currency: USD | 2016-02-22 22:40:42 Interactive Brokers | Subscribing to Symbol: SLF.AX, SecurityType: STK, Expiration: , Exchange: SMART, Currency: USD, Multiplier: | 2016-02-22 22:40:42 Symbol Error - SLF.AX is unknown, unavailable, or improperly formatted. No security definition has been found for the request | 2016-02-22 22:40:42 Symbol Error - SLF.AX is unknown, unavailable, or improperly formatted. No security definition has been found for the request | 2016-02-22 22:40:42 Symbol Error - SLF.AX is unknown, unavailable, or improperly formatted. No security definition has been found for the request | 2016-02-22 22:40:42 Requesting market depth updates for: SLF.AX if supported. | 2016-02-22 22:40:44 Symbol Error - (unknown symbol with ID 100103) is unknown, unavailable, or improperly formatted. | 2016-02-22 22:40:45 Not understanding what I'm doing wrong here. The IB service is setup to use SC historical data as well. Software version: 1371 | 2016-02-22 23:07:22 Uses New Spreadsheets | 2016-02-22 23:07:22 Usage end date: 2016-04-06 | 2016-02-22 23:07:22 Enabled for: Advanced Features. | 2016-02-22 23:07:22 Enabled for: Advanced Features 2. | 2016-02-22 23:07:22 Enabled for: Sierra Chart Historical Data Service. | 2016-02-22 23:07:22 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-02-22 23:07:22 Enabled for: INDEXES_DATA_BARCHART | 2016-02-22 23:07:22 Enabled for: CME (Trading Account Required) | 2016-02-22 23:07:22 Enabled for: CBOT (Trading Account Required) | 2016-02-22 23:07:22 Enabled for: COMEX (Trading Account Required) | 2016-02-22 23:07:22 Enabled for: NYMEX (Trading Account Required) | 2016-02-22 23:07:22 Enabled for: ICE USA | 2016-02-22 23:07:22 Enabled for: ICE Europe | 2016-02-22 23:07:22 Received 1 data feed usernames. | 2016-02-22 23:07:22 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-22 23:07:22 Current selected Data/Trading service: Interactive Brokers | 2016-02-22 23:07:22 Chart Update Interval: 125 | 2016-02-22 23:07:22 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-22 23:07:22 2016-02-22 23:07:22 Local computer time | 2016-02-22 23:07:22 2016-02-23 07:07:22 Local computer time in UTC | 2016-02-22 23:07:22 2016-02-22 23:07:22 Local computer time in SC Time Zone | 2016-02-22 23:07:22 2016-02-22 01:34:31 Server time in UTC | 2016-02-22 23:07:22 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-02-22 23:07:22 Program path: C:\SierraChart\ | 2016-02-22 23:07:22 Data Files path: C:\SierraChart\Data\ | 2016-02-22 23:07:22 OS Version Number: 6.2 | 2016-02-22 23:07:22 Locale Information: C | 2016-02-22 23:07:22 Trying a different symbol on a different exchange like TSX works correctly: HD Request # 2214 | Downloading Historical Daily chart data for XRE.TO. Starting date: 1966-02-22. Service: TSX.Exchange | 2016-02-22 23:17:42 HD Request # 2214 | Using user Barchart Historical data account. | 2016-02-22 23:17:42 HD Request # 2214 | Requesting historical Daily data for XRE.TO starting at 1966-02-21 | 2016-02-22 23:17:42 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2016-02-22 23:17:42 HTTP connection to ds01.ddfplus.com:80 (1866) | Connected. | 2016-02-22 23:17:42 HD Request # 2214 | Receiving historical Daily data for XRE.TO starting at 2002-10-22 | 2016-02-22 23:17:43 Writing historical Daily data for XRE.TO to the file XRE.TO.dly | 2016-02-22 23:17:43 HD Request # 2214 | Received 3347 records from 2002-10-22 00:00:00 to 2016-02-22 00:00:00 (13.3 years) and wrote 3347 records for XRE.TO | 2016-02-22 23:17:43 HD Request # 2214 | Daily download COMPLETE for XRE.TO. Completion time: 1s. Unique request ID: 2117 | 2016-02-22 23:17:43 Removed historical data download ID 2117 | 2016-02-22 23:17:43 XRE.TO Daily #27 | Reloading chart. | 2016-02-22 23:17:43 |
| [2016-02-23 08:36:04] |
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There is no symbol mapping for the Australian exchange symbols with Interactive Brokers. Also in all of these cases you have been using Interactive Brokers. Not the Sierra Chart Historical Data Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-23 10:57:34] |
| i960 - Posts: 360 |
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There is no symbol mapping for the Australian exchange symbols with Interactive Brokers. And I'm not looking for a symbol mapping for IB. If I wanted to use IB I would have used SLF-STK-ASX, but I don't. I want to use the SC Historical Data Service which I'm paying for as part of my service package. The same service that explicitly says it offers historical data for the ASX exchange (Sierra Chart Historical Data Service: Included Markets) and the documentation says right there the symbol is SLF.AX. That isn't working because SC isn't mapping the ASX exchange correctly. The reason it isn't an issue with TSX stocks is because it *is* mapping them correctly. Also in all of these cases you have been using Interactive Brokers. Not the Sierra Chart Historical Data Service. This is not accurate at all. Look right here at the log. I have *DISCONNECTED* entirely from IB within SC, deleted data and redownloaded for symbol XRE.TO (a TSX symbol which *does* work): Software version: 1371 | 2016-02-23 02:48:44 Uses New Spreadsheets | 2016-02-23 02:48:44 Usage end date: 2016-04-06 | 2016-02-23 02:48:44 Enabled for: Advanced Features. | 2016-02-23 02:48:44 Enabled for: Advanced Features 2. | 2016-02-23 02:48:44 Enabled for: Sierra Chart Historical Data Service. | 2016-02-23 02:48:44 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2016-02-23 02:48:44 Enabled for: INDEXES_DATA_BARCHART | 2016-02-23 02:48:44 Enabled for: CME (Trading Account Required) | 2016-02-23 02:48:44 Enabled for: CBOT (Trading Account Required) | 2016-02-23 02:48:44 Enabled for: COMEX (Trading Account Required) | 2016-02-23 02:48:44 Enabled for: NYMEX (Trading Account Required) | 2016-02-23 02:48:44 Enabled for: ICE USA | 2016-02-23 02:48:44 Enabled for: ICE Europe | 2016-02-23 02:48:44 Received 1 data feed usernames. | 2016-02-23 02:48:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-23 02:48:44 Current selected Data/Trading service: Interactive Brokers | 2016-02-23 02:48:44 Chart Update Interval: 125 | 2016-02-23 02:48:44 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-23 02:48:44 2016-02-23 02:48:44 Local computer time | 2016-02-23 02:48:44 2016-02-23 10:48:44 Local computer time in UTC | 2016-02-23 02:48:44 2016-02-23 02:48:44 Local computer time in SC Time Zone | 2016-02-23 02:48:44 2016-02-22 01:34:31 Server time in UTC | 2016-02-23 02:48:44 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-02-23 02:48:44 Program path: C:\SierraChart\ | 2016-02-23 02:48:44 Data Files path: C:\SierraChart\Data\ | 2016-02-23 02:48:44 OS Version Number: 6.2 | 2016-02-23 02:48:44 Locale Information: C | 2016-02-23 02:48:44 File >> Disconnect selected. | 2016-02-23 02:48:46 Socket (2144) | Shutdown and closed. | 2016-02-23 02:48:46 Socket (2145) | Shutdown and closed. | 2016-02-23 02:48:46 SC Data - All Services | Disconnected from the server. | 2016-02-23 02:48:46 Socket (2146) | Shutdown and closed. | 2016-02-23 02:48:46 SC DTC Data | Disconnected from the server. | 2016-02-23 02:48:46 Interactive Brokers | Disconnected. | 2016-02-23 02:48:46[ HD Request # 2545 | Downloading Historical Daily chart data for XRE.TO. Starting date: 1966-02-22. Service: TSX.Exchange | 2016-02-23 02:48:50 HD Request # 2545 | Using user Barchart Historical data account. | 2016-02-23 02:48:50 HD Request # 2545 | Requesting historical Daily data for XRE.TO starting at 1966-02-21 | 2016-02-23 02:48:50 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2016-02-23 02:48:50 HTTP connection to ds01.ddfplus.com:80 (2196) | Connected. | 2016-02-23 02:48:50 HD Request # 2545 | Receiving historical Daily data for XRE.TO starting at 2002-10-22 | 2016-02-23 02:48:50 Writing historical Daily data for XRE.TO to the file XRE.TO.dly | 2016-02-23 02:48:50 HD Request # 2545 | Received 3347 records from 2002-10-22 00:00:00 to 2016-02-22 00:00:00 (13.3 years) and wrote 3347 records for XRE.TO | 2016-02-23 02:48:50 HD Request # 2545 | Daily download COMPLETE for XRE.TO. Completion time: 1s. Unique request ID: 2449 | 2016-02-23 02:48:50 Removed historical data download ID 2449 | 2016-02-23 02:48:50 XRE.TO Daily #27 | Reloading chart. | 2016-02-23 02:48:50 HD Request # 2546 | Downloading Historical Daily chart data for XRE.TO. Starting date: 1966-02-22. Service: TSX.Exchange | 2016-02-23 02:49:09 HD Request # 2546 | Using user Barchart Historical data account. | 2016-02-23 02:49:09 HD Request # 2546 | Requesting historical Daily data for XRE.TO starting at 1966-02-21 | 2016-02-23 02:49:09 HD Request # 2546 | Receiving historical Daily data for XRE.TO starting at 2002-10-22 | 2016-02-23 02:49:10 Writing historical Daily data for XRE.TO to the file XRE.TO.dly | 2016-02-23 02:49:10 HD Request # 2546 | Received 3347 records from 2002-10-22 00:00:00 to 2016-02-22 00:00:00 (13.3 years) and wrote 3347 records for XRE.TO | 2016-02-23 02:49:10 HD Request # 2546 | Daily download COMPLETE for XRE.TO. Completion time: 0s. Unique request ID: 2450 | 2016-02-23 02:49:10 Removed historical data download ID 2450 | 2016-02-23 02:49:10 XRE.TO Daily #27 | Reloading chart. | 2016-02-23 02:49:10 The above is NOT using IB whatsoever, it is using the SC historical data service (aka Barchart in this case) correctly as the log clearly showed. The issue here is entirely about why ASX symbols are not working as they should be, just as they work with TSX and just as they work with equities.us symbols. It has nothing to do with IB. Here's another one: completely disconnected from IB, and IUKP.LS loading LSE data just as it should be: HD Request # 2626 | Downloading Historical Daily chart data for IUKP.LS. Starting date: 1966-02-22. Service: ib | 2016-02-23 02:54:59 HD Request # 2626 | Using user Barchart Historical data account. | 2016-02-23 02:54:59 HD Request # 2626 | Requesting historical Daily data for IUKP.LS starting at 1966-02-21 | 2016-02-23 02:54:59 HD Request # 2626 | Receiving historical Daily data for IUKP.LS starting at 2007-03-21 | 2016-02-23 02:54:59 Writing historical Daily data for IUKP.LS to the file IUKP.LS.dly | 2016-02-23 02:54:59 HD Request # 2626 | Received 2240 records from 2007-03-21 00:00:00 to 2016-02-22 00:00:00 (8.9 years) and wrote 2240 records for IUKP.LS | 2016-02-23 02:55:00 HD Request # 2626 | Daily download COMPLETE for IUKP.LS. Completion time: 0s. Unique request ID: 2530 | 2016-02-23 02:55:00 Removed historical data download ID 2530 | 2016-02-23 02:55:00 IUKP.LS Daily #27 | Reloading chart. | 2016-02-23 02:55:00 |
| [2016-02-23 18:32:37] |
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Therefore, just use the SLF.AX symbol with the Sierra Chart Historical Data Service and it will work. So you need to set the primary service in Sierra Chart to "SC Data - All Services". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-24 02:41:20] |
| i960 - Posts: 360 |
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No it won't work. I keep telling you the symbols are not mapped at all, are you recognizing that? This is an SC problem and the problem is while you have surrogate/wildcard mappings for TSX and LSE, the mappings for ASX in GlobalSymbols.xml are completely missing. Adding these entries (atleast for 3 char ASX symbols) completely fixes the problem for both IB mappings and non-IB mappings: <settings>
<service-code>ib</service-code> <symbol>***-STK-ASX</symbol> <historical-chart-symbol>***.AX</historical-chart-symbol> <use-pattern-matching-characters>true</use-pattern-matching-characters> <category>Stocks</category> <value-format-code>2</value-format-code> <tick-size>0.01</tick-size> <currency-value-per-tick>0.01</currency-value-per-tick> <error-filtering>true</error-filtering> <default-order-quantity>100</default-order-quantity> </settings> <settings> <service-code>ib</service-code> <symbol>???.AX</symbol> <historical-chart-symbol>???.AX</historical-chart-symbol> <use-pattern-matching-characters>true</use-pattern-matching-characters> <category>Stocks</category> <value-format-code>2</value-format-code> <tick-size>0.01</tick-size> <currency-value-per-tick>0.01</currency-value-per-tick> <error-filtering>true</error-filtering> <default-order-quantity>100</default-order-quantity> </settings> |
| [2016-02-24 03:00:16] |
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No it won't work. I keep telling you the symbols are not mapped at all, are you recognizing that?
Your statements are not making sense. Previously you said this: And I'm not looking for a symbol mapping for IB. If I wanted to use IB I would have used SLF-STK-ASX, but I don't.
And there is not a single user who is going to have any trouble getting Australian Exchange market data from the SC Data-All Services service at this time with no changes from us. Any user right now can open either a Historical or Intraday chart for SLF.AX when using that service. If you want to use Interactive Brokers, this is different. However you said this: This is not accurate at all. Look right here at the log. I have *DISCONNECTED* entirely from IB within SC,
But we misinterpreted what you were saying. We thought you had switched to the Sierra Chart Historical Data Service. Instead you disconnected from Interactive Brokers but that does not mean anything to Sierra Chart with market data requests. It changes nothing. We will add similar Symbol Settings for Interactive Brokers for these symbols that you have added. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-24 08:12:55
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| [2016-02-24 06:45:36] |
| i960 - Posts: 360 |
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Nah what I'm saying is there is NO mapping for any ???.AX symbols in GlobalSymbolSettings.xml at all. I can't see how anyone could get any of it to work regardless of the service because there's no mappings for it. I *tried* to use it with SC Data-All Services (meaning I switched my data/trade service to that [which BTW, isn't the most convenient method]) and I could still not resolve this symbol. How could SC possibly work with SLF.AX when the symbol table doesn't even have anything in it for .AX? |
| [2016-02-24 08:14:14] |
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How could SC possibly work with SLF.AX when the symbol table doesn't even have anything in it for .AX?
This will still work because the final default route for historical data requests is to the Barchart historical data server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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