Support Board
Date/Time: Thu, 26 Dec 2024 12:07:54 +0000
oec connection failure
View Count: 871
| [2016-02-18 10:00:20] |
| User411334 - Posts: 38 |
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Hello support. I am having troubles connecting to oec today. I don't know whether this is related to sierra chart or to my broker. Standard oec trader terminal works fine. Yesterday everything was ok too. I've sent you a message log (with "send for analysis button"), please review it.
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| [2016-02-18 10:19:14] |
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This problem has been resolved. It was an OEC server issue. If you are still having trouble connecting let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-18 10:48:10] |
| User411334 - Posts: 38 |
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Shortly after i wrote my first message connection was restored, but now this problem persists again.
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| [2016-02-18 10:53:09] |
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We are aware of this. OEC has been contacted again just now about this. The OEC FIX server is down again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-18 11:41:46] |
| User93757 - Posts: 61 |
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I'm back up.. Just to clarify.. with realtime data.. if it goes down, i will still have data correct? I understand i will not be able to trade from sierra.
Date Time Of Last Edit: 2016-02-18 11:42:07
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| [2016-02-18 16:45:32] |
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If the data does not look correct, then re-download the data by following the instructions here: https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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