Support Board
Date/Time: Sat, 28 Dec 2024 09:38:30 +0000
User Question
View Count: 946
[2016-02-15 21:12:03] |
Sierra Chart - Max - Posts: 5770 |
I've been on Package 1 for a while, and today when trying to find what it provided, accidentally switched to Package 3. It looks like you don't offer Package 1 anymore to new customers. Anyway, I want to double check to make sure I'm actually using what I've been paying for, since you no longer show the description for Package 1. Before I joined, I read that linking through Sierra Chart would improve my ticker and historical data quality for a handful of ARCA and CBOE symbols through my IB excel API program. I don't do ANY charting through SC and just keep SC permanently minimized. I now see that your Market Data Feed feature is a separate $35/mo item, which leads me to ask: Does Package 1 not provide me with better ticker data, since that's a separate feature? Since I only look at daily-OHLC historical data for the last 10 days, is Package 1 even offering me anything beyond what IB can? The thing is I've never used my API program without SC so I don't know how it behaves without it (if there's even a difference at all). Sierra Chart Support |
[2016-02-16 03:50:09] |
Sierra Chart Engineering - Posts: 104368 |
It sounds like you only require Sierra Chart service package 1 which is still available for existing users.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2016-02-16 04:17:38] |
User41880 - Posts: 4 |
So service package 1 does improve ticker data and historical data on IB? If so can you change me back to package 1? Thank you.
Date Time Of Last Edit: 2016-02-16 04:49:40
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[2016-02-16 18:54:13] |
Sierra Chart Engineering - Posts: 104368 |
We want to confirm that Sierra Chart service package 3 does include the Sierra Chart Historical Data Service which does replace the historical data from Interactive Brokers. But this will not make any difference if you are not doing the charting in Sierra Chart itself. It kind of sounds like you do not even need to be using Sierra Chart. Let us know if you want us to change the service package to 1 or if you do not even want to continue to use Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-16 18:54:41
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[2016-02-16 23:27:17] |
User41880 - Posts: 4 |
Yes, can you refund all of my remaining credits back to my original payment method? Thank you for your service over the years.
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[2016-02-17 01:16:04] |
Sierra Chart Engineering - Posts: 104368 |
The last payment was too far back in time to refund. Contact us here about this and then we will see what to do: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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