Support Board
Date/Time: Sat, 28 Dec 2024 09:49:56 +0000
CGCF 6B March Charts Frozen - LDN Capitals
View Count: 707
| [2016-02-15 06:59:01] |
| User623193 - Posts: 3 |
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Good evening in NZ, My above charts have been frozen since last Monday. My colleague next to me had the same problem which appears to have been resolved for him but mine are still inactive. Could you kindly assist with this ASAP please Many thanks Best regards, Samir Kumar LDN Capital, London Date Time Of Last Edit: 2016-02-15 07:00:20
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| [2016-02-15 08:13:53] |
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CGCF 6B March is definitely working. The first thing we want you to do is to select File >> Disconnect and File >> Connect to Data Feed. After this, follow through the instructions in help topic 3: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html If you still need help, let us know and we can look into this with remote assistance. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-15 08:14:47
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| [2016-02-15 08:26:25] |
| User623193 - Posts: 3 |
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Thanks, I've attempted what you suggested however the error message is the same: 'download failed' in a red box. Guys have a lot on here and would really appreciate if you could sort this out for me please Many thanks |
| [2016-02-15 08:28:19] |
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Go to this page here and set your telephone number: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Let us know when that is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-15 08:28:33
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| [2016-02-15 08:39:44] |
| User623193 - Posts: 3 |
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Sure, Thats done. Many thanks |
| [2016-02-15 08:55:11] |
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This issue has now been resolved. For the record, there was a symbol conflict between the FXCM Cash Forex symbols and the Currenex Forex symbols. This has been resolved. We also had to perform a Full Reset of the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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