Support Board
Date/Time: Sat, 28 Dec 2024 08:55:01 +0000
No backfill data
View Count: 783
| [2016-02-09 19:36:14] |
| Hendrixon - Posts: 130 |
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Rithmic via optimus but I assume the backfill comes from SC? From the msg log: ----------------- Rithmic Trading | Requesting historical Tick data. | 2016-02-09 21:17:43 HD Request # 6 | Error downloading historical Intraday data for ESH6-CME. The download timed out. | 2016-02-09 21:18:43 |
| [2016-02-10 00:41:40] |
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That error message is related to when downloading historical data from the Rithmic system. Your account is set to use the Sierra Chart historical data always when using Rithmic. There could be a problem with the Symbol Settings. Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps And re-download the data again by following these instructions: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-10 14:36:16] |
| Hendrixon - Posts: 130 |
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Just to clarify I didn't change anything my self, it started after upgrading from 1309 to 1366. Looking in Global Symbol Settings I see that service is set to "Rithmic Trading". Do I need to press "Update From Server" with that setting or change to "SC Data - All Services" like in the pic in the link you gave me? * update: I kept Rithmic Trading and pressed Update From Server. that seems to fix the backfill. Date Time Of Last Edit: 2016-02-10 15:16:08
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| [2016-02-10 17:47:12] |
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Yes use "Update from Server".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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