Support Board
Date/Time: Tue, 04 Nov 2025 13:23:40 +0000
Data feed not updating
View Count: 905
| [2016-02-08 15:05:27] |
| User713273 - Posts: 409 |
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Hi Im having an issue with my data feed, it currently is not updating. Should I be aware of any issues ongoing?
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| [2016-02-08 15:25:02] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-08 15:30:04] |
| User713273 - Posts: 409 |
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Now working, please inform what was the issue?
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| [2016-02-08 15:50:35] |
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We are looking into the cause. This is a highly unusual problem. We have not seen it before. It was a problem with the real-time data server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-09 05:18:57] |
| User713273 - Posts: 409 |
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Hi, just checking what was the root of this issue and has it been permanently resolved? thx
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| [2016-02-09 06:24:28] |
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Refer to: Notice: NASDAQ and other Equities Data Feed Interruption Morning of 2016-02-08 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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