Support Board
Date/Time: Sat, 28 Dec 2024 09:22:50 +0000
freezing 1362
View Count: 1012
| [2016-02-08 14:33:39] |
| Crtfyd - Posts: 281 |
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My charts keep freezing. I was able to get the copy log for a few seconds. It says error 60. ??? Trade Activity Log file read result: 169 records inserted. 0 records filtered. | 2016-02-08 09:19:50 Trade Activity Log file date-time limits: Sim records date-time limit is 2016-01-24 00:00:00. Non-sim records date-time limit is 2016-01-08 00:00:00. Non-sim fill record date-time limit is 2015-11-07 00:00:00. | 2016-02-08 09:19:50 TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2016-02-08 09:22:44 TransAct Trading | You Are Connecting To A Live Price Server | 2016-02-08 09:22:44 * TransAct Trading | Connected To Transact Price Server. | 2016-02-08 09:22:46 * TransAct Trading | Request To Bypass Order Placement Has Been Received. | 2016-02-08 09:29:26 TransAct Trading | You Are Connecting To A Live Price Server | 2016-02-08 09:29:26 * TransAct Trading | Unknown Error Code: 60 | 2016-02-08 09:29:26 * TransAct Trading | Connection Lost To Transact Price Server. | 2016-02-08 09:29:26 * |
| [2016-02-08 14:40:42] |
| Crtfyd - Posts: 281 |
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I ve been going through the topics, and apparently my cpu is under stress. Added some studies over weekend. Fixing it now. No need to respond yet.
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| [2016-02-08 15:42:00] |
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You are having a problem connecting to TransAct: TransAct Trading | Unknown Error Code: 60 | 2016-02-08 09:29:26 * TransAct Trading | Connection Lost To Transact Price Server. | 2016-02-08 09:29:26 * Contact TransAct support about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-08 21:35:12] |
| Crtfyd - Posts: 281 |
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yes, that's because I shut off my internet so it would load without internet connection. I guess the previous log didn't print. Still freezing. Nothing else running. Update interval set to 100. I actually ILLIMINATED a chart that was duplicated in a higher time frame but with the "Better Volume" study on it. Charts ran slow at start up, but otherwise when Live, it was fine. I know the "Custom Studies" aren't supported, but it didn't give me problems before until this version. Only thing I added over weekend was "Overlay of a study" I assumed since the net load is lighter I wouldn't have a problem. i3 cpu and 16gb RAM. My idea is the Overlay is causing problems. (Offline its fine) I noticed when the two(2) charts regarding the overlay had different days loaded, this caused a little longer starting up, and the overlay obviously didn't work for the added days on the one chart. BUT now I think it causes a freeze when connected to data because the "days to load" are different. (I did this because the longer chart took a lot longer to load when changing the days.) I think I read that there's an option to sync the charts days loaded, but I didn't think this would matter. My Overlay is the TICK:NYSE onto my charts. They're the same time frame. Any ideas? |
| [2016-02-09 00:46:23] |
| Crtfyd - Posts: 281 |
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There has to be something with the Overlay study. My charts won't work when connected. They work fine not connected. I'm thinking there might have to do with something about the syncing. For instance, all setting the same. My regular chart is 5 days loaded, and TICK-NYSE 5 days loaded. Yet,(offline) the regular chart goes back to 2-2, yet the TICK goes to only 2-4. So obviously the days in the TICK are considered different then the reg charts (TICK counts weekend days) I don't have any weekend data loaded. I guess this normally wouldn't be a problem if the charts remained separate, but because of the Overlay that seems to mess it up. I would think they would compare similar data dates. |
| [2016-02-09 01:11:02] |
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When you remove the Overlay studies from the charts, does the CPU load problem go away? We would not expect any of the Overlay studies to be causing a problem unless there is some kind of conflict. Are there any messages in the Window >> Message Log indicating continuous chart recalculations or reloading of charts? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-09 01:12:02
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| [2016-02-09 01:31:31] |
| Crtfyd - Posts: 281 |
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I don't see anything in the log (log attached). CPU goes to about 25% after any change in chart studies or days loaded change. (day change I understand) To be fair, The two charts are 1 second charts, but I've been using them with no problem regarding freezing. I've removed the "Overlay" study, and its a lot better. BUT still freezing even when I do something benign as changing a study color after pressing ok. I only have one day loaded on the charts now. I've had 18, 30 days loaded before and no problems. Obviously it takes a little time to load, but once loaded no problems. The only other study I added this weekend is the "Auto retracement study" Besides noticing it won't plot the high if the amount is below zero (and vice versa)[absolute value?], there's no problem with that, so I assumed it was the overlay study since it would seem that would be a lot more intensive. Maybe its as simple as a retracement calculation putting a big load on a 1 sec chart. I guess that's more of a constant load, then several "days to load" added. Odd though, on this recent of a computer. LOG: Software version: 1362 | 2016-02-08 19:55:52 Uses New Spreadsheets | 2016-02-08 19:55:52 Usage end date: 2016-04-17 | 2016-02-08 19:55:52 Enabled for: Advanced Features. | 2016-02-08 19:55:52 Enabled for: Sierra Chart Historical Data Service. | 2016-02-08 19:55:52 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-08 19:55:52 Current selected Data/Trading service: TransAct Trading | 2016-02-08 19:55:52 Chart Update Interval: 100 | 2016-02-08 19:55:52 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-08 19:55:52 2016-02-08 16:55:52 Local computer time | 2016-02-08 19:55:52 2016-02-09 00:55:52 Local computer time in UTC | 2016-02-08 19:55:52 2016-02-08 19:55:52 Local computer time in SC Time Zone | 2016-02-08 19:55:52 Program path: C:\SierraChart\ | 2016-02-08 19:55:52 Data Files path: C:\SierraChart\Data\ | 2016-02-08 19:55:52 OS Version Number: 6.2 | 2016-02-08 19:55:52 Locale Information: C | 2016-02-08 19:55:52 Checking for new symbol settings for ta | 2016-02-08 19:55:52 HTTPS connection to www.sierrachart.com:443 (0) | Error on address resolution. Windows error code 11001: No such host is known. | 2016-02-08 19:55:52 HTTP request 1 for symbol settings MD5 for TransAct Trading failed. | 2016-02-08 19:55:52 Files to Open on Start up | Opening file: CURRENT h6.scid.cht | 2016-02-08 19:55:55 HD Request # 2 | Downloading Historical Daily chart data for ES#. Starting date: 2016-02-05. Service: ta | 2016-02-08 19:55:56 HD Request # 2 | Requesting historical Daily Continuous data for ESZ10 starting at 2016-02-04 | 2016-02-08 19:55:56 HTTP connection to ds01.ddfplus.com:80 (0) | Error on address resolution. Windows error code 11001: No such host is known. | 2016-02-08 19:55:56 HD Request # 2 | Error downloading historical Daily data for ES#. HTTP error when downloading from SC Historical Data service | 2016-02-08 19:55:56 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES# | 2016-02-08 19:55:56 HD Request # 2 | Daily download COMPLETE for ES#. Completion time: 0s. Unique request ID: 1 | 2016-02-08 19:55:56 Removed historical data download ID 1 | 2016-02-08 19:55:56 Intraday data recording state for symbol ESh6 is set to download 'Pending'. | 2016-02-08 19:55:56 HD Request # 3 | Downloading Intraday chart data for ESh6 to the file ESh6.scid. Service: ta | 2016-02-08 19:55:56 HD Request # 3 | Download start Date-Time: 2016-02-08 19:54:53.000 | 2016-02-08 19:55:56 HD Request # 3 | Using server: ds3.sierracharts.com port 10149 | 2016-02-08 19:55:56 Socket (0) | Error on address resolution. Windows error code 11001: No such host is known. | 2016-02-08 19:55:56 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2016-02-08 19:55:56 HD Request # 3 | Error downloading historical Intraday data for ESh6. The network socket has been closed. Retrying download. | 2016-02-08 19:55:56 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESh6 | 2016-02-08 19:55:56 HD Request # 4 | Downloading Intraday chart data for ESh6 to the file ESh6.scid. Service: ta | 2016-02-08 19:55:56 HD Request # 4 | Download start Date-Time: 2016-02-08 19:54:53.000 | 2016-02-08 19:55:56 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2016-02-08 19:55:56 Socket (0) | Error on address resolution. Windows error code 11001: No such host is known. | 2016-02-08 19:55:56 HD Request # 4 | Error downloading historical Intraday data for ESh6. The network socket has been closed. Retrying download. | 2016-02-08 19:55:56 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESh6 | 2016-02-08 19:55:56 HD Request # 5 | Downloading Intraday chart data for ESh6 to the file ESh6.scid. Service: ta | 2016-02-08 19:55:56 HD Request # 5 | Download start Date-Time: 2016-02-08 19:54:53.000 | 2016-02-08 19:55:56 HD Request # 5 | Using server: ds5.sierracharts.com port 10149 | 2016-02-08 19:55:56 Socket (0) | Error on address resolution. Windows error code 11001: No such host is known. | 2016-02-08 19:55:56 HD Request # 5 | Error downloading historical Intraday data for ESh6. The network socket has been closed. Retrying download. | 2016-02-08 19:55:56 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESh6 | 2016-02-08 19:55:56 HD Request # 5 | Intraday download COMPLETE for ESh6. Completion time: 0s. Unique request ID: 2 | 2016-02-08 19:55:56 Removed historical data download ID 2 | 2016-02-08 19:55:56 HD Request # 6 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2016-02-08 19:55:56 HD Request # 6 | Download start Date-Time: 2016-02-08 16:05:00.000 | 2016-02-08 19:55:56 HD Request # 6 | Using server: ds3.sierracharts.com port 10149 | 2016-02-08 19:55:56 Socket (0) | Error on address resolution. Windows error code 11001: No such host is known. | 2016-02-08 19:55:56 HD Request # 6 | Error downloading historical Intraday data for TICK-NYSE. The network socket has been closed. Retrying download. | 2016-02-08 19:55:56 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2016-02-08 19:55:56 HD Request # 7 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2016-02-08 19:55:56 HD Request # 7 | Download start Date-Time: 2016-02-08 16:05:00.000 | 2016-02-08 19:55:56 HD Request # 7 | Using server: ds4.sierracharts.com port 10149 | 2016-02-08 19:55:56 Socket (0) | Error on address resolution. Windows error code 11001: No such host is known. | 2016-02-08 19:55:56 HD Request # 7 | Error downloading historical Intraday data for TICK-NYSE. The network socket has been closed. Retrying download. | 2016-02-08 19:57:10 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2016-02-08 19:57:10 HD Request # 8 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2016-02-08 19:57:10 HD Request # 8 | Download start Date-Time: 2016-02-08 16:05:00.000 | 2016-02-08 19:57:10 HD Request # 8 | Using server: ds5.sierracharts.com port 10149 | 2016-02-08 19:57:10 Socket (0) | Error on address resolution. Windows error code 11001: No such host is known. | 2016-02-08 19:57:10 HD Request # 8 | Error downloading historical Intraday data for TICK-NYSE. The network socket has been closed. Retrying download. | 2016-02-08 19:57:10 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2016-02-08 19:57:10 HD Request # 8 | Intraday download COMPLETE for TICK-NYSE. Completion time: 0s. Unique request ID: 3 | 2016-02-08 19:57:10 Removed historical data download ID 3 | 2016-02-08 19:57:10 ES# Daily #13 | Reloading chart. | 2016-02-08 19:57:11 Chart #2 has tagged chart #5 for full recalculation. Chartbook: CURRENT h6.scid.cht | 2016-02-08 19:57:11 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2016-02-08 19:57:11 ESh6 1 Sec #5 | Performing a full recalculation because it has been tagged. Chartbook: CURRENT h6.scid.cht | 2016-02-08 19:57:12 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 19:58:25 TransAct Trading | There has been no activity on the network socket. Will reconnect. | 2016-02-08 19:58:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 19:58:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 19:58:25 Socket (1) | Shutdown and closed. | 2016-02-08 19:58:25 TransAct Trading | Disconnected. | 2016-02-08 19:58:25 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 19:58:25 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2016-02-08 19:58:27 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 19:58:29 Socket (2) | Connected. | 2016-02-08 19:58:29 TransAct Trading | Connected to server. | 2016-02-08 19:58:29 TransAct Trading | Sending logon request message. | 2016-02-08 19:58:29 TransAct Trading | Market data feed reported to be lost. | 2016-02-08 19:58:30 TransAct Trading | Received logon response. | 2016-02-08 19:58:30 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2016-02-08 19:58:30 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-02-08 19:58:30 TransAct Trading | Connection error: Unknown Error Code: 60. | 2016-02-08 19:58:30 Socket (2) | Shutdown and closed. | 2016-02-08 19:58:30 TransAct Trading | Disconnected. | 2016-02-08 19:58:30 File >> Disconnect selected. | 2016-02-08 19:58:30 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2016-02-08 20:01:36 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 20:01:38 Socket (3) | Connected. | 2016-02-08 20:01:38 TransAct Trading | Connected to server. | 2016-02-08 20:01:38 TransAct Trading | Sending logon request message. | 2016-02-08 20:01:38 TransAct Trading | Market data feed reported to be lost. | 2016-02-08 20:01:39 TransAct Trading | Received logon response. | 2016-02-08 20:01:39 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2016-02-08 20:01:39 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-02-08 20:01:39 TransAct Trading | Connection error: Unknown Error Code: 60. | 2016-02-08 20:01:39 Socket (3) | Shutdown and closed. | 2016-02-08 20:01:39 TransAct Trading | Disconnected. | 2016-02-08 20:01:39 TransAct Trading | Bridge process is still running. | 2016-02-08 20:01:57 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 20:01:59 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-02-08 20:02:00 Socket (5) | Shutdown and closed. | 2016-02-08 20:02:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 20:02:00 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 20:02:00 TransAct Trading | Disconnected. | 2016-02-08 20:02:00 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 20:02:00 TransAct Trading | Bridge process is still running. | 2016-02-08 20:02:02 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 20:02:04 Socket (6) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-02-08 20:02:05 Socket (6) | Shutdown and closed. | 2016-02-08 20:02:05 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 20:02:05 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 20:02:05 TransAct Trading | Disconnected. | 2016-02-08 20:02:05 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 20:02:05 TransAct Trading | Bridge process is still running. | 2016-02-08 20:02:07 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 20:02:09 Socket (7) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-02-08 20:02:10 Socket (7) | Shutdown and closed. | 2016-02-08 20:02:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 20:02:10 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 20:02:10 TransAct Trading | Disconnected. | 2016-02-08 20:02:10 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 20:02:10 TransAct Trading | Bridge process is still running. | 2016-02-08 20:02:12 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 20:02:14 Socket (8) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-02-08 20:02:15 Socket (8) | Shutdown and closed. | 2016-02-08 20:02:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 20:02:15 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 20:02:15 TransAct Trading | Disconnected. | 2016-02-08 20:02:15 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 20:02:15 TransAct Trading | Bridge process is still running. | 2016-02-08 20:02:17 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 20:02:19 Socket (9) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-02-08 20:02:20 Socket (9) | Shutdown and closed. | 2016-02-08 20:02:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 20:02:20 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 20:02:20 TransAct Trading | Disconnected. | 2016-02-08 20:02:20 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 20:02:20 TransAct Trading | Bridge process is still running. | 2016-02-08 20:02:22 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 20:02:24 Socket (10) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-02-08 20:02:25 Socket (10) | Shutdown and closed. | 2016-02-08 20:02:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 20:02:25 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 20:02:25 TransAct Trading | Disconnected. | 2016-02-08 20:02:25 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 20:02:25 TransAct Trading | Bridge process is still running. | 2016-02-08 20:02:27 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 20:02:29 Socket (11) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-02-08 20:02:30 Socket (11) | Shutdown and closed. | 2016-02-08 20:02:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-08 20:02:30 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-08 20:02:30 TransAct Trading | Disconnected. | 2016-02-08 20:02:30 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-08 20:02:30 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2016-02-08 20:02:32 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-02-08 20:02:34 Socket (12) | Connected. | 2016-02-08 20:02:34 TransAct Trading | Connected to server. | 2016-02-08 20:02:34 TransAct Trading | Sending logon request message. | 2016-02-08 20:02:34 TransAct Trading | Received logon response. | 2016-02-08 20:02:36 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2016-02-08 20:02:36 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-02-08 20:02:36 TransAct Trading | Successfully connected. Operation Successful. | 2016-02-08 20:02:36 TransAct Trading | Connected to data and trading server. | 2016-02-08 20:02:36 TransAct Trading | Starting real-time market data updates for: ES#. ID: 1 | 2016-02-08 20:02:36 Not starting updates for a symbol containing a #: ES# | 2016-02-08 20:02:36 TransAct Trading | Starting real-time market data updates for: ESh6. ID: 2 | 2016-02-08 20:02:36 Intraday data recording state for symbol ESh6 is set to download 'Pending'. | 2016-02-08 20:02:37 DTC - Unrecognized message. Size: 84. Type: 110. | 2016-02-08 20:02:37 HD Request # 9 | Downloading Intraday chart data for ESh6 to the file ESh6.scid. Service: ta | 2016-02-08 20:02:38 HD Request # 9 | Download start Date-Time: 2016-02-08 19:54:53.000 | 2016-02-08 20:02:38 HD Request # 9 | Using server: ds3.sierracharts.com port 10149 | 2016-02-08 20:02:38 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-02-08 20:02:38 Socket (13) | Connected. | 2016-02-08 20:02:38 HD Request # 9 | Sending historical data logon request message. | 2016-02-08 20:02:38 HD Request # 9 | Requesting Intraday data. Start Date-Time: 2016-02-08 19:54:53. Record interval: 0. Symbol: ESh6 | 2016-02-08 20:02:38 SC DTC Data | Starting real-time market data updates for: TICK-NYSE. ID: 3 | 2016-02-08 20:02:38 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2016-02-08 20:02:38 HD Request # 9 | Decompressing data. | 2016-02-08 20:02:38 HD Request # 9 | Receiving Intraday data for ESh6 starting at 2016-02-08 19:54:53 | 2016-02-08 20:02:38 HD Request # 9 | Timestamp of first Intraday data file record written: 2016-02-08 19:54:55 | 2016-02-08 20:02:38 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2016-02-08 20:02:38 Socket (13) | Shutdown and closed. | 2016-02-08 20:02:38 The network socket for historical data has been closed. | 2016-02-08 20:02:38 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-02-08 20:02:38 HD Request # 9 | Received 1289 records from 2016-02-08 19:54:53 to 2016-02-08 20:02:42 (7.8 minutes) and wrote 1275 records for ESh6 | 2016-02-08 20:02:38 Added 9 Time and Sales records to Intraday data file for ESh6 after download. | 2016-02-08 20:02:38 HD Request # 9 | Intraday download COMPLETE for ESh6. Completion time: 0s. Unique request ID: 4 | 2016-02-08 20:02:39 Removed historical data download ID 4 | 2016-02-08 20:02:39 Real-time Intraday chart data file updates started for ESh6 | 2016-02-08 20:02:39 Intraday chart data file opened for ESh6 | 2016-02-08 20:02:39 HD Request # 10 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2016-02-08 20:02:39 HD Request # 10 | Download start Date-Time: 2016-02-08 16:05:00.000 | 2016-02-08 20:02:39 HD Request # 10 | Using server: ds5.sierracharts.com port 10149 | 2016-02-08 20:02:39 Socket (14) | Connected. | 2016-02-08 20:02:39 SC DTC Data | Connected to server. | 2016-02-08 20:02:39 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-02-08 20:02:39 SC DTC Data | Sending Encoding Request to server | 2016-02-08 20:02:39 Socket (15) | Connected. | 2016-02-08 20:02:39 HD Request # 10 | Sending historical data logon request message. | 2016-02-08 20:02:39 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-02-08 20:02:39 SC DTC Data | Sending logon request message. | 2016-02-08 20:02:39 HD Request # 10 | Requesting Intraday data. Start Date-Time: 2016-02-08 16:05:00. Record interval: 0. Symbol: TICK-NYSE | 2016-02-08 20:02:39 HD Request # 10 | Decompressing data. | 2016-02-08 20:02:39 HD Request # 10 | Receiving Intraday data for TICK-NYSE starting at 2016-02-08 16:05:00 | 2016-02-08 20:02:39 Socket (15) | Shutdown and closed. | 2016-02-08 20:02:39 The network socket for historical data has been closed. | 2016-02-08 20:02:39 SC DTC Data | Received logon response. | 2016-02-08 20:02:39 SC DTC Data | Server Name: SC Real-Time Server. | 2016-02-08 20:02:39 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-02-08 20:02:39 SC DTC Data | Successfully connected. | 2016-02-08 20:02:39 SC DTC Data | Restarting real-time data updates for symbol: TICK-NYSE | 2016-02-08 20:02:39 HD Request # 10 | Received 1 record from 2016-02-08 16:05:00 to 2016-02-08 16:05:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2016-02-08 20:02:39 HD Request # 10 | Intraday download COMPLETE for TICK-NYSE. Completion time: 0s. Unique request ID: 5 | 2016-02-08 20:02:39 Removed historical data download ID 5 | 2016-02-08 20:02:39 Real-time Intraday chart data file updates started for TICK-NYSE | 2016-02-08 20:02:39 Intraday chart data file opened for TICK-NYSE | 2016-02-08 20:02:39 Socket (14) | Closed. No error. | 2016-02-08 20:11:02 Socket (14) | Shutdown and closed. | 2016-02-08 20:11:02 SC DTC Data | Disconnected from the server. | 2016-02-08 20:11:02 SC DTC Data | Data feed disconnected. Will reconnect. | 2016-02-08 20:11:02 SC DTC Data | Connecting to the server ds3.sierracharts.com. Port 10048 | 2016-02-08 20:11:04 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-02-08 20:11:04 Socket (19) | Connected. | 2016-02-08 20:11:05 SC DTC Data | Connected to server. | 2016-02-08 20:11:05 SC DTC Data | Sending Encoding Request to server | 2016-02-08 20:11:05 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-02-08 20:11:05 SC DTC Data | Sending logon request message. | 2016-02-08 20:11:05 SC DTC Data | Received logon response. | 2016-02-08 20:11:05 SC DTC Data | Server Name: SC Real-Time Server. | 2016-02-08 20:11:05 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-02-08 20:11:05 SC DTC Data | Successfully connected. | 2016-02-08 20:11:05 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2016-02-08 20:11:05 SC DTC Data | Restarting real-time data updates for symbol: TICK-NYSE | 2016-02-08 20:11:05 HD Request # 11 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2016-02-08 20:11:05 HD Request # 11 | Download start Date-Time: 2016-02-08 16:05:00.000 | 2016-02-08 20:11:05 HD Request # 11 | Using server: ds4.sierracharts.com port 10149 | 2016-02-08 20:11:05 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-02-08 20:11:05 Socket (20) | Connected. | 2016-02-08 20:11:05 HD Request # 11 | Sending historical data logon request message. | 2016-02-08 20:11:05 HD Request # 11 | Requesting Intraday data. Start Date-Time: 2016-02-08 16:05:00. Record interval: 0. Symbol: TICK-NYSE | 2016-02-08 20:11:06 HD Request # 11 | Decompressing data. | 2016-02-08 20:11:06 HD Request # 11 | Receiving Intraday data for TICK-NYSE starting at 2016-02-08 16:05:00 | 2016-02-08 20:11:06 Socket (20) | Shutdown and closed. | 2016-02-08 20:11:06 The network socket for historical data has been closed. | 2016-02-08 20:11:06 HD Request # 11 | Received 1 record from 2016-02-08 16:05:00 to 2016-02-08 16:05:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2016-02-08 20:11:06 HD Request # 11 | Intraday download COMPLETE for TICK-NYSE. Completion time: 1s. Unique request ID: 6 | 2016-02-08 20:11:06 Removed historical data download ID 6 | 2016-02-08 20:11:06 Real-time Intraday chart data file updates started for TICK-NYSE | 2016-02-08 20:11:06 Intraday chart data file opened for TICK-NYSE | 2016-02-08 20:11:06 Socket (19) | Closed. No error. | 2016-02-08 20:15:09 Socket (19) | Shutdown and closed. | 2016-02-08 20:15:09 SC DTC Data | Disconnected from the server. | 2016-02-08 20:15:09 SC DTC Data | Data feed disconnected. Will reconnect. | 2016-02-08 20:15:09 SC DTC Data | Connecting to the server ds5.sierracharts.com. Port 443 | 2016-02-08 20:15:12 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-02-08 20:15:12 Socket (22) | Connected. | 2016-02-08 20:15:12 SC DTC Data | Connected to server. | 2016-02-08 20:15:12 SC DTC Data | Sending Encoding Request to server | 2016-02-08 20:15:12 SC DTC Data | Setting DTC Encoding to Binary VLS | 2016-02-08 20:15:12 SC DTC Data | Sending logon request message. | 2016-02-08 20:15:12 SC DTC Data | Received logon response. | 2016-02-08 20:15:13 SC DTC Data | Server Name: SC Real-Time Server. | 2016-02-08 20:15:13 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2016-02-08 20:15:13 SC DTC Data | Successfully connected. | 2016-02-08 20:15:13 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2016-02-08 20:15:13 SC DTC Data | Restarting real-time data updates for symbol: TICK-NYSE | 2016-02-08 20:15:13 HD Request # 12 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2016-02-08 20:15:13 HD Request # 12 | Download start Date-Time: 2016-02-08 16:05:00.000 | 2016-02-08 20:15:13 HD Request # 12 | Using server: ds3.sierracharts.com port 10149 | 2016-02-08 20:15:13 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-02-08 20:15:13 Socket (23) | Connected. | 2016-02-08 20:15:13 HD Request # 12 | Sending historical data logon request message. | 2016-02-08 20:15:13 HD Request # 12 | Requesting Intraday data. Start Date-Time: 2016-02-08 16:05:00. Record interval: 0. Symbol: TICK-NYSE | 2016-02-08 20:15:14 HD Request # 12 | Decompressing data. | 2016-02-08 20:15:14 HD Request # 12 | Receiving Intraday data for TICK-NYSE starting at 2016-02-08 16:05:00 | 2016-02-08 20:15:14 Socket (23) | Shutdown and closed. | 2016-02-08 20:15:14 The network socket for historical data has been closed. | 2016-02-08 20:15:14 HD Request # 12 | Received 1 record from 2016-02-08 16:05:00 to 2016-02-08 16:05:00 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2016-02-08 20:15:14 HD Request # 12 | Intraday download COMPLETE for TICK-NYSE. Completion time: 0s. Unique request ID: 7 | 2016-02-08 20:15:14 Removed historical data download ID 7 | 2016-02-08 20:15:14 Real-time Intraday chart data file updates started for TICK-NYSE | 2016-02-08 20:15:14 Intraday chart data file opened for TICK-NYSE | 2016-02-08 20:15:14 |
| [2016-02-09 02:42:22] |
| Crtfyd - Posts: 281 |
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Separate question, same thread. I get why it takes some time to load small time bars for several days, but why when I change back, say from 10 days to 1, does it still take some time? I would think its just "deleting" the data load. But maybe the answer it deletes all data, then reloads the new amount? |
| [2016-02-09 03:00:22] |
| Crtfyd - Posts: 281 |
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Just loaded the Overlay Line study again, and my computer wont Unfreeze. This is set to only one day, and the TICK-NYSE isn't open so there's no load there. I would expect that at one day even a 1 sec chart should be able to handle the overlay. Maybe some kind of problem with the relation between ES data and TICK? Although they're not relating to each other, only plotting elsewhere with the same time frame and Independent time frame. Just noticed while connected without the Overlay, My CPU is at around 20%. Update milliseconds is at 100, that's default right? Seems high in the evening w/o TICK-NYSE going. (Also noticed when Sierra Charts is reduced it falls to nothing. I assumed since it still working that whether its on screen or not wouldn't effect CPU usage.) Date Time Of Last Edit: 2016-02-09 03:06:32
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| [2016-02-09 17:52:28] |
| Crtfyd - Posts: 281 |
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The latest: I reloaded the Overlay this morning before open Charts worked fine. When the RTH started, even though one day loaded, therefore without Reload, it had two days in charts, still worked fine. The problem of freezing started when either I reloaded or changed to 2 days loaded (even though 2 where actually loaded), then it would freeze. So it cant handle two days. I guess since one day is in the chart settings, but after RTH started and now two days are "visible", it only calculates one days worth, because that's what chart settings are at. Still like to know what chart update milliseconds I should be at? |
| [2016-02-09 18:03:54] |
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We do not need any further information. Attach the Chartbook you are having a problem with so we can test it. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-10 04:18:14] |
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I get why it takes some time to load small time bars for several days, but why when I change back, say from 10 days to 1, does it still take some time?
I would think its just "deleting" the data load. But maybe the answer it deletes all data, then reloads the new amount? It should be instantaneous especially if there are no studies on the chart. Also, we have read over your other recent messages and they are really meaningless to us as we do not have access to your Sierra Chart set up. If there is a particular study causing a problem, we would need to know which one specifically and get a Chartbook from you containing a single chart so we can test it. However, there have been no changes recently to the Overlay studies. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-10 04:23:52
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