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new bars not drawing

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[2016-02-05 14:31:01] #1 [Go To First Post]
jivetrader - Posts: 410
new bars not drawing in real time. DOM graph on chart updates, but price bars do not update. this is happening a lot lately and is obviously unacceptable for live trading.

[2016-02-05 14:32:45] #2 [Go To First Post]
jivetrader - Posts: 410
Reload and Recalc does not work. this is ridiculous! PLEASE ADVISE IMMEDIATELY

[2016-02-05 14:55:01] #3 [Go To First Post]
jivetrader - Posts: 410
i have been through all the help topics on this and nothing applies. bars are not drawing but the charts are set up properly, and the DOM is flashing/receiving new data just fine. HELP

[2016-02-05 15:19:51] #4 [Go To First Post]
jivetrader - Posts: 410
resolved. no idea what fixed it.

[2016-02-05 16:44:29] #5 [Go To First Post]
jivetrader - Posts: 410
this problem has recurred. it is intermittent. i have no idea what is causing this but it is business-stopping and i need a resolve ASAP.

[2016-02-05 16:46:49] #6 [Go To First Post]
jivetrader - Posts: 410
i am extremely upset about this!! this is unacceptable !

[2016-02-05 18:57:34] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see you are using: GAIN Capital (OEC Trader) FIX Refer to: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SymbolLimit And refer to: http://www.sierrachart.com/index.php?page=doc/helpdetails3.html For a more reliable data feed, use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-05 19:59:55] #8 [Go To First Post]
jivetrader - Posts: 410
again, the DOM is flashing/receiving new data just fine so the first two bullets do not apply ? there are only 3 charts in this chartbook, two with about 175 studies each. all use the same symbol, 6EHS. when i open a new chartbook with one simple chart of the same symbol (with the main dysfunctional one still open in the background), this chart updates just fine. switching back to the others, they do not update. disconnecting & reconnecting the feed does not help by itself. closing the program and reopening SOMETIMES helps, sometimes not.

[2016-02-05 20:41:05] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
again, the DOM is flashing/receiving new data just fine so the first two bullets do not apply ? The documentation says: When you have gone over the symbol limit, you will still see the price box on the right side of the chart move up and down, but the chart bars will not update. On the Status Bar on the control bar after ST, what is the number? when i open a new chartbook with one simple chart of the same symbol (with the main dysfunctional one still open in the background), this chart updates just fine. switching back to the others, they do not update. This would seem to indicate the problem is being caused by the studies on the chart in some way. Therefore, when you notice this problem remove all of the studies from the chart. See if the chart bars then update. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-05 20:42:04

[2016-02-05 21:10:22] #10 [Go To First Post]
jivetrader - Posts: 410
ST: 2 ok, i will start troubleshooting through the 175 studies.

[2016-02-05 21:30:08] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK there must be something unusual going on here. We do not know why studies would cause a problem, but we do not know exactly what you are seeing and what studies you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-05 21:30:43

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