Support Board
Date/Time: Sun, 29 Dec 2024 00:19:53 +0000
Can not connect to rithmic server(I have tried everyone)
View Count: 916
| [2016-02-03 22:20:42] |
| Buckmelanoma - Posts: 2 |
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I have tried every possible way to connect to rithmic. I have tried everyone of their servers. I have read everything in the help section. I have tried every possible configuration. Every time, every configuration, SC freezes and I have to close it. I can connect to Sc Data. This is the log window before I connect. I can not copy the log window after I try to connect because SC freezes and I have to close it. Please Help. Software version: 1362 | 2016-02-03 17:02:16 Uses New Spreadsheets | 2016-02-03 17:02:16 Usage end date: 2016-02-18 | 2016-02-03 17:02:16 Enabled for: Advanced Features. | 2016-02-03 17:02:16 Enabled for: Advanced Features 2. | 2016-02-03 17:02:16 Enabled for: Sierra Chart Historical Data Service. | 2016-02-03 17:02:16 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-02-03 17:02:16 Current selected Data/Trading service: Rithmic Trading | 2016-02-03 17:02:16 Chart Update Interval: 500 | 2016-02-03 17:02:16 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-02-03 17:02:16 2016-02-03 17:02:16 Local computer time | 2016-02-03 17:02:16 2016-02-03 22:02:16 Local computer time in UTC | 2016-02-03 17:02:16 2016-02-03 17:02:16 Local computer time in SC Time Zone | 2016-02-03 17:02:16 2016-02-03 22:02:16 Server time in UTC | 2016-02-03 17:02:16 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-02-03 17:02:16 Program path: C:\SierraChart\ | 2016-02-03 17:02:16 Data Files path: C:\SierraChart\Data\ | 2016-02-03 17:02:16 OS Version Number: 6.1 | 2016-02-03 17:02:16 Locale Information: C | 2016-02-03 17:02:16 Checking for new symbol settings for rim | 2016-02-03 17:02:16 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-02-03 17:02:16 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-02-03 17:02:16 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-02-03 17:02:16 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-02-03 17:02:17 Symbol settings are up-to-date for rim | 2016-02-03 17:02:17 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-02-03 17:02:22 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-02-03 17:02:22 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-02-03 17:02:22 |
| [2016-02-03 23:05:26] |
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This is the most important information: Every time, every configuration, SC freezes and I have to close it. We have heard of this before. It is very uncommon but we have heard of a couple of instances of it. We do not know why this happens and it is not something we will spend any time on because we do not have direct control over this. Who is your futures broker? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-03 23:25:46] |
| Buckmelanoma - Posts: 2 |
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My broker is Futurepath. They said to call SC. I can log into rithmic and use rtrader I called Ritmic. They said it had nothing to do with them. This seems to be a problem with SC. I want to use your software. |
| [2016-02-04 05:17:42] |
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The reason for this problem is very technical and we do not know exactly why it is happening. We would rather you not use Rithmic and consider another trading platform service like CQG. The problem with Rithmic is that it uses an API component. You can read about the issues with those here: Http://www.sierrachart.com/index.php?page=doc/helpdetails76.html This is one of the reasons why this problem exists. Although it is a very uncommon problem. We have only heard about it about three times which is quite minimal considering the number of users we have using Rithmic. We see that Future Path also supports CQG: http://futurepathtrading.com/third-party-platforms/ Could they set you up on the CQG system? They would need to set you up to use the CQG Web API or CQG FIX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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