Support Board
Date/Time: Sun, 29 Dec 2024 00:06:40 +0000
Issues downloading IB symbols
View Count: 1076
| [2016-02-03 00:52:29] |
| rhovega - Posts: 279 |
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I can't download IB symbols anymore. Can only get the last price for fx, and nothing on indices. For indices like $VIX or $SPX the log says my package is not enabled for that, that I need to upgrade. And for FX it is simply trying and failing to download. The only change in my setup is I have added a Rythmic data feed. Put Rithmic symbols in a new instance. Please help. Thanks. Below is an example of the log for EURUSD after I clicked on delete and redownload. Message from IB: HMDS data farm connection is inactive but should be available upon demand.ethmds. IB Error Code: 2107. Request ID: -1. | 2016-02-02 19:39:05 Interactive Brokers | Starting real-time market data updates for: EUR.USD-CASH-IDEALPRO. ID: 9 | 2016-02-02 19:41:59 Subscribing to real-time True Data for symbol: EUR.USD SecurityType: CASH Exchange: IDEALPRO Currency: USD | 2016-02-02 19:41:59 Interactive Brokers | Subscribing to Symbol: EUR.USD, SecurityType: CASH, Expiration: , Exchange: IDEALPRO, Currency: USD, Multiplier: | 2016-02-02 19:41:59 Intraday data recording state for symbol EUR.USD-CASH-IDEALPRO is set to download 'Pending'. | 2016-02-02 19:41:59 HD Request # 6 | Downloading Intraday chart data for EUR.USD-CASH-IDEALPRO to the file EUR.USD-CASH-IDEALPRO.scid. Service: fxcm | 2016-02-02 19:41:59 HD Request # 6 | Download start Date-Time: 2016-02-02 19:33:05.000 | 2016-02-02 19:41:59 HD Request # 6 | Using server: ds5.sierracharts.com port 10149 | 2016-02-02 19:41:59 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2016-02-02 19:41:59 Socket (14) | Connected. | 2016-02-02 19:41:59 HD Request # 6 | Sending historical data logon request message. | 2016-02-02 19:41:59 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2016-02-02 19:33:05. Record interval: 0. Symbol: EUR.USD-CASH-IDEALPRO | 2016-02-02 19:41:59 Socket (14) | Shutdown and closed. | 2016-02-02 19:41:59 The network socket for historical data has been closed. | 2016-02-02 19:41:59 HD Request # 6 | Error downloading historical Intraday data for EUR.USD-CASH-IDEALPRO. Historical data file not available for symbol. | 2016-02-02 19:41:59 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EUR.USD-CASH-IDEALPRO | 2016-02-02 19:41:59 HD Request # 6 | Intraday download COMPLETE for EUR.USD-CASH-IDEALPRO. Completion time: 0s. Unique request ID: 5 | 2016-02-02 19:41:59 Removed historical data download ID 5 | 2016-02-02 19:41:59 Real-time Intraday chart data file updates started for EUR.USD-CASH-IDEALPRO | 2016-02-02 19:41:59 Intraday data recording state for symbol EUR.USD-CASH-IDEALPRO is set to download 'Pending'. | 2016-02-02 19:42:20 Reloading all charts with filename: EUR.USD-CASH-IDEALPRO.scid | 2016-02-02 19:42:20 HD Request # 7 | Downloading Intraday chart data for EUR.USD-CASH-IDEALPRO to the file EUR.USD-CASH-IDEALPRO.scid. Service: fxcm | 2016-02-02 19:42:20 HD Request # 7 | Download start Date-Time: 2015-07-31 20:42:20.000 | 2016-02-02 19:42:20 HD Request # 7 | Using server: ds3.sierracharts.com port 10149 | 2016-02-02 19:42:20 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-02-02 19:42:20 Socket (16) | Connected. | 2016-02-02 19:42:20 HD Request # 7 | Sending historical data logon request message. | 2016-02-02 19:42:20 EUR.USD-CASH-IDEALPRO 5 Min #11 | Reloading chart. | 2016-02-02 19:42:20 EUR.USD-CASH-IDEALPRO 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: R:\Sierra\Sierra Data3\EUR.USD-CASH-IDEALPRO.scid | 2016-02-02 19:42:20 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2015-07-31 20:42:20. Record interval: 0. Symbol: EUR.USD-CASH-IDEALPRO | 2016-02-02 19:42:20 Socket (16) | Shutdown and closed. | 2016-02-02 19:42:20 The network socket for historical data has been closed. | 2016-02-02 19:42:20 HD Request # 7 | Error downloading historical Intraday data for EUR.USD-CASH-IDEALPRO. Historical data file not available for symbol. | 2016-02-02 19:42:20 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EUR.USD-CASH-IDEALPRO | 2016-02-02 19:42:20 HD Request # 7 | Intraday download COMPLETE for EUR.USD-CASH-IDEALPRO. Completion time: 0s. Unique request ID: 6 | 2016-02-02 19:42:20 Removed historical data download ID 6 | 2016-02-02 19:42:20 Real-time Intraday chart data file updates started for EUR.USD-CASH-IDEALPRO | 2016-02-02 19:42:20 |
| [2016-02-03 01:05:59] |
| rhovega - Posts: 279 |
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Error on VIX is now different. See below. Note I am using the symbol listed by SC as corresponding to IB. $VIX 5 Min #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: R:\Sierra\Sierra Data3\$VIX.scid | 2016-02-02 19:56:23 Interactive Brokers | Starting real-time market data updates for: $VIX. ID: 10 | 2016-02-02 19:56:23 Subscribing to real-time True Data for symbol: $VIX SecurityType: STK Exchange: SMART Currency: USD | 2016-02-02 19:56:23 Interactive Brokers | Subscribing to Symbol: $VIX, SecurityType: STK, Expiration: , Exchange: SMART, Currency: USD, Multiplier: | 2016-02-02 19:56:23 Intraday data recording state for symbol $VIX is set to download 'Pending'. | 2016-02-02 19:56:23 HD Request # 8 | Downloading Intraday chart data for $VIX to the file $VIX.scid. Service: cboe.index | 2016-02-02 19:56:23 HD Request # 8 | Download start Date-Time: 2015-07-31 20:56:23.000 | 2016-02-02 19:56:23 HD Request # 8 | Requesting a total of 186 days and 4800 seconds. | 2016-02-02 19:56:23 HD Request # 8 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 15988800. | 2016-02-02 19:56:23 HD Request # 8 | Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-01 20:46:23 for $VIX | 2016-02-02 19:56:23 Symbol Error - $VIX is unknown, unavailable, or improperly formatted. No security definition has been found for the request | 2016-02-02 19:56:23 Symbol Error - $VIX is unknown, unavailable, or improperly formatted. No security definition has been found for the request | 2016-02-02 19:56:23 HD Request # 8 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 11. | 2016-02-02 19:56:23 HD Request # 8 | Error downloading historical Intraday data for $VIX. The symbol is unknown to the server. | 2016-02-02 19:56:23 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $VIX | 2016-02-02 19:56:23 HD Request # 8 | Intraday download COMPLETE for $VIX. Completion time: 0s. Unique request ID: 7 | 2016-02-02 19:56:23 Removed historical data download ID 7 | 2016-02-02 19:56:23 Real-time Intraday chart data file updates started for $VIX | 2016-02-02 19:56:23 Symbol Error - $VIX is unknown, unavailable, or improperly formatted. No security definition has been found for the request | 2016-02-02 19:56:23 Message from IB: No historical data query found for ticker id:11. IB Error Code: 366. Request ID: 11. | 2016-02-02 19:56:23 |
| [2016-02-03 19:28:31] |
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For EUR.USD, apparently the Symbol Settings are not correct based upon what we see. Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps If that does not resolve the problem perform a Full Reset. For the cash indices, those are Sierra Chart Exchange Data Feed symbols. Refer to: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#AccessCashIndexMarketData You need to use the symbols in File >> Find Symbol >> IB Indexes instead. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-03 19:28:53
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| [2016-02-03 20:20:50] |
| rhovega - Posts: 279 |
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Just did a Full Reset. Still not working. Among other things it says "Socket (586) | Shutdown and closed." I can see the current price, and it downloads/plots from the moment I open the symbol (eg 15:15 today), but it does not download any previous data. Intraday data recording state for symbol EUR.USD-CASH-IDEALPRO is set to download 'Pending'. | 2016-02-03 15:09:01 Reloading all charts with filename: EUR.USD-CASH-IDEALPRO.scid | 2016-02-03 15:09:01 HD Request # 16 | Downloading Intraday chart data for EUR.USD-CASH-IDEALPRO to the file EUR.USD-CASH-IDEALPRO.scid. Service: fxcm | 2016-02-03 15:09:01 HD Request # 16 | Download start Date-Time: 2015-08-01 16:09:01.000 | 2016-02-03 15:09:01 HD Request # 16 | Using server: ds4.sierracharts.com port 10149 | 2016-02-03 15:09:01 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-02-03 15:09:01 Socket (586) | Connected. | 2016-02-03 15:09:01 HD Request # 16 | Sending historical data logon request message. | 2016-02-03 15:09:01 HD Request # 16 | Requesting Intraday data. Start Date-Time: 2015-08-01 16:09:01. Record interval: 0. Symbol: EUR.USD-CASH-IDEALPRO | 2016-02-03 15:09:01 Socket (586) | Shutdown and closed. | 2016-02-03 15:09:01 The network socket for historical data has been closed. | 2016-02-03 15:09:01 HD Request # 16 | Error downloading historical Intraday data for EUR.USD-CASH-IDEALPRO. Historical data file not available for symbol. | 2016-02-03 15:09:01 HD Request # 16 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EUR.USD-CASH-IDEALPRO | 2016-02-03 15:09:01 HD Request # 16 | Intraday download COMPLETE for EUR.USD-CASH-IDEALPRO. Completion time: 0s. Unique request ID: 15 | 2016-02-03 15:09:01 Removed historical data download ID 15 | 2016-02-03 15:09:01 Real-time Intraday chart data file updates started for EUR.USD-CASH-IDEALPRO | 2016-02-03 15:09:01 |
| [2016-02-03 20:47:29] |
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We are unable to reproduce the problem, so update to the current version of Sierra Chart and see if that resolves it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-04 02:42:18] |
| rhovega - Posts: 279 |
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Updating solved the problem. Thanks.
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