Support Board
Date/Time: Sat, 28 Dec 2024 09:17:20 +0000
Dom depth disapeared
View Count: 857
| [2016-02-02 06:24:11] |
| stephensmart - Posts: 51 |
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starting yesterday the depth on my dom for 6E has mostly vanished, i am only seeing a few bids/asks and it varies constantly, same issue on ES.
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| [2016-02-02 07:06:01] |
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We see you are using Interactive Brokers. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#MarketDepthDataIssues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-02 07:13:22] |
| stephensmart - Posts: 51 |
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The Clear Out Of Order Market Depth Data option is set to true, and the depth issue persists.
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| [2016-02-02 07:22:49] |
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You need to disable this by setting it to false. The documentation indicates to change the state of it. Most likely that is the cause of the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-11 06:58:55] |
| stephensmart - Posts: 51 |
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Hi, I have signed up for SC exchange data, must i set the (clear out of order market depth data) back to True?
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| [2016-02-11 08:07:43] |
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That particular option is Interactive Brokers specific, so it does not matter how it is set when using the SC Exchange Data Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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