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Cannot subscribe to BMF exchange

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[2016-02-01 16:11:00] #1 [Go To First Post]
Guilherme - Posts: 66
Tried many times to activate BMF exchange, but keep receiving the messages: t: Error Activating 'BM&F Futures - For Brazilian Residents' on account #1 on the Barchart system. Failed to activate the 'BM&F Futures - For Brazilian Residents' exchange.

[2016-02-01 16:32:44] #2 [Go To First Post]
Sierra Chart - Max - Posts: 5770
We have already contacted the vendor of record Barchart regarding this error. Sierra Chart Support Date Time Of Last Edit: 2016-02-01 18:05:48

[2016-02-01 17:38:12] #3 [Go To First Post]
Guilherme - Posts: 66
Besides that, I cannot get real time data for CME futures even though I could subscribe to it without a problem. The symbol loads and get historical data feed plot. But it does not update.

[2016-02-01 18:07:46] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
To be able to use the lower-priced CME exchange you must connect Sierra Chart to your trading account as explained here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#CME You had to confirm that you had a trading account with a supported trading service before activating that exchange. Let us know if you want a refund for the data feed. Let us know today so we can cancel it promptly. If we do not hear from you promptly on this we may not be able to cancel it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-01 18:55:34] #5 [Go To First Post]
Guilherme - Posts: 66
Thanks. I just connect to my CQG web api account, and got real time data for CME. But since the main connection is CQG, it cannot find BMF exchange symbols anymore. Should I need to use another SierraChart instance to connect to Sierra Data in order to get the symbols not supported by CQG?

[2016-02-01 18:57:50] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What specific BMF futures symbols did you need? We will add them to the CQG service as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-01 19:13:13] #7 [Go To First Post]
Guilherme - Posts: 66
UM, XI, XD .

[2016-02-01 19:19:03] #8 [Go To First Post]
Guilherme - Posts: 66
Would you cancel First Real-time data connection for me since I can't get BMF exchange for now?

[2016-02-01 19:31:28] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The vendor of record, Barchart, can add the BMF exchange now to your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-01 20:31:51] #10 [Go To First Post]
Guilherme - Posts: 66
Same error. Cannot add it to my account. Error Activating 'BM&F Futures - For Brazilian Residents' on account #1 on the Barchart system. Failed to activate the 'BM&F Futures - For Brazilian Residents' exchange.

[2016-02-02 04:24:26] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes, we know that but it can be manually activated. Let us know if you want that done or you would like a refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-02 11:07:52] #12 [Go To First Post]
Guilherme - Posts: 66
Would you manually activate the trial?

[2016-02-02 18:27:51] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we can do that for the BMF exchange. We apologize for the delay. We needed to do some additional checking on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-02 19:09:15] #14 [Go To First Post]
Guilherme - Posts: 66
So would you refund what I have paid and setup my trial? Thanks.

[2016-02-02 19:15:16] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You paid 34 USD for the connection but that is not refundable if you want to go ahead and get the BMF exchange and also use the CME Group exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-02 19:30:17] #16 [Go To First Post]
Guilherme - Posts: 66
Ok. Thats fine. Just set up the BMF trial then, if you don't mind. Thank you.

[2016-02-02 19:37:35] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are doing this now and we will let you know when it is done. We have to wait for confirmation for it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-03 04:54:37] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The BMF symbol settings have now been added for CQG. Follow the instructions here to update the symbol settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps You will see the symbols listed under File >> Find Symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-03 04:55:16] #19 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The BMF exchange is now active on your Sierra Chart account. Restart Sierra Chart. Let us know if you have any problems with the data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-03 11:12:06] #20 [Go To First Post]
Guilherme - Posts: 66
Trying right now, but not working. I can load historical data, but no RT data. Sometimes an "unknow symbol" message appears. Not always. Message Log says "Real-time Intraday chart data file updates started for UMG16 \| 2016-02-03 09:10:16 ", but in fact there is no real data being updated.

[2016-02-03 11:20:38] #21 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-03 11:49:02] #22 [Go To First Post]
Guilherme - Posts: 66
Software version: 1362 \| 2016-02-03 09:48:08 Uses New Spreadsheets \| 2016-02-03 09:48:08 Usage end date: 2016-02-25 \| 2016-02-03 09:48:08 Enabled for: Advanced Features. \| 2016-02-03 09:48:08 Enabled for: Advanced Features 2. \| 2016-02-03 09:48:08 Enabled for: Sierra Chart Historical Data Service. \| 2016-02-03 09:48:08 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2016-02-03 09:48:08 Enabled for: INDEXES_DATA_BARCHART \| 2016-02-03 09:48:08 Enabled for: CME (Trading Account Required) \| 2016-02-03 09:48:08 Enabled for: CBOT (Trading Account Required) \| 2016-02-03 09:48:08 Enabled for: COMEX (Trading Account Required) \| 2016-02-03 09:48:08 Enabled for: NYMEX (Trading Account Required) \| 2016-02-03 09:48:08 Enabled for: BM&F Futures - For Brazilian Residents \| 2016-02-03 09:48:08 Received 1 data feed usernames. \| 2016-02-03 09:48:08 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-02-03 09:48:08 Current selected Data/Trading service: SC Data - All Services \| 2016-02-03 09:48:08 Chart Update Interval: 500 \| 2016-02-03 09:48:08 Time Zone: -02:00:00 (UTC-02) \| 2016-02-03 09:48:08 2016-02-03 09:48:08 Local computer time \| 2016-02-03 09:48:08 2016-02-03 11:48:08 Local computer time in UTC \| 2016-02-03 09:48:08 2016-02-03 09:48:08 Local computer time in SC Time Zone \| 2016-02-03 09:48:08 2016-02-03 11:48:07 Server time in UTC \| 2016-02-03 09:48:08 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2016-02-03 09:48:08 Program path: C:\SierraChart\ \| 2016-02-03 09:48:08 Data Files path: C:\SierraChart\Data\ \| 2016-02-03 09:48:08 OS Version Number: 6.2 \| 2016-02-03 09:48:08 Locale Information: C \| 2016-02-03 09:48:08 Checking for new symbol settings for scdataallservices \| 2016-02-03 09:48:08 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2016-02-03 09:48:08 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-02-03 09:48:08 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-02-03 09:48:08 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-02-03 09:48:08 Symbol settings are up-to-date for scdataallservices \| 2016-02-03 09:48:12 SC Data - All Services \| Connected to data server. \| 2016-02-03 09:48:13 NOTICE: Not connected to Live trading account to receive CME real-time futures data. \| 2016-02-03 09:48:13 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-02-03 09:48:17 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-02-03 09:48:17 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-02-03 09:48:17 Mapping UMG16 to UMG16. Service code: bmf.exchange \| 2016-02-03 09:48:18 SC Data - All Services \| Starting real-time market data updates for: UMG16. ID: 1 \| 2016-02-03 09:48:18 SC Data - All Services \| Using username 0 \| 2016-02-03 09:48:18 SC Data - All Services \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2016-02-03 09:48:18 Intraday data recording state for symbol UMG16 is set to download 'Pending'. \| 2016-02-03 09:48:18 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2016-02-03 09:48:18 HD Request # 2 \| Downloading Intraday chart data for UMG16 to the file UMG16.scid. Service: bmf.exchange \| 2016-02-03 09:48:18 HD Request # 2 \| Download start Date-Time: 2016-02-03 09:32:30.000 \| 2016-02-03 09:48:18 HD Request # 2 \| Using server: scdf1.sierracharts.com port 10149 \| 2016-02-03 09:48:18 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2016-02-03 09:48:18 Socket (4) \| Connected. \| 2016-02-03 09:48:18 Socket (5) \| Connected. \| 2016-02-03 09:48:18 HD Request # 2 \| Sending historical data logon request message. \| 2016-02-03 09:48:18 SC Data - All Services \| Connected to server. \| 2016-02-03 09:48:18 SC Data - All Services \| Sending Encoding Request to server \| 2016-02-03 09:48:18 SC Data - All Services \| Setting DTC Encoding to Binary VLS \| 2016-02-03 09:48:18 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2016-02-03 09:32:30. Record interval: 0. Symbol: UMG16 \| 2016-02-03 09:48:18 SC Data - All Services \| Sending logon request message. \| 2016-02-03 09:48:18 HD Request # 2 \| Decompressing data. \| 2016-02-03 09:48:19 HD Request # 2 \| Receiving Intraday data for UMG16 starting at 2016-02-03 09:32:30 \| 2016-02-03 09:48:19 HD Request # 2 \| Timestamp of first Intraday data file record written: 2016-02-03 09:32:31 \| 2016-02-03 09:48:19 Socket (5) \| Shutdown and closed. \| 2016-02-03 09:48:19 The network socket for historical data has been closed. \| 2016-02-03 09:48:19 HD Request # 2 \| Received 192 records from 2016-02-03 09:32:30 to 2016-02-03 09:33:18 (48.0 seconds) and wrote 187 records for UMG16 \| 2016-02-03 09:48:19 HD Request # 2 \| Intraday download COMPLETE for UMG16. Completion time: 1s. Unique request ID: 1 \| 2016-02-03 09:48:19 Removed historical data download ID 1 \| 2016-02-03 09:48:19 Real-time Intraday chart data file updates started for UMG16 \| 2016-02-03 09:48:19 Intraday chart data file opened for UMG16 \| 2016-02-03 09:48:19 SC Data - All Services \| Received logon response. \| 2016-02-03 09:48:19 SC Data - All Services \| Server Name: SC Real-Time Server. \| 2016-02-03 09:48:19 SC Data - All Services \| Server protocol version: 7. Client protocol version: 7 \| 2016-02-03 09:48:19 SC Data - All Services \| Successfully connected. \| 2016-02-03 09:48:19 Intraday data recording state for symbol UMG16 is set to download 'Pending'. \| 2016-02-03 09:48:19 SC Data - All Services \| Restarting real-time data updates for symbol: UMG16 -> UMG16 \| 2016-02-03 09:48:19 HD Request # 3 \| Downloading Intraday chart data for UMG16 to the file UMG16.scid. Service: bmf.exchange \| 2016-02-03 09:48:19 HD Request # 3 \| Download start Date-Time: 2016-02-03 09:33:18.000 \| 2016-02-03 09:48:19 HD Request # 3 \| Using server: scdf2.sierracharts.com port 10149 \| 2016-02-03 09:48:19 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2016-02-03 09:48:19 Symbol Error - UMG16 is unknown, unavailable, or improperly formatted. Exchange not authorized. \| 2016-02-03 09:48:19 Socket (6) \| Connected. \| 2016-02-03 09:48:19 HD Request # 3 \| Sending historical data logon request message. \| 2016-02-03 09:48:19 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2016-02-03 09:33:18. Record interval: 0. Symbol: UMG16 \| 2016-02-03 09:48:19 HD Request # 3 \| Decompressing data. \| 2016-02-03 09:48:19 HD Request # 3 \| Receiving Intraday data for UMG16 starting at 2016-02-03 09:33:18 \| 2016-02-03 09:48:19 HD Request # 3 \| Timestamp of first Intraday data file record written: 2016-02-03 09:33:19 \| 2016-02-03 09:48:19 Socket (6) \| Shutdown and closed. \| 2016-02-03 09:48:19 The network socket for historical data has been closed. \| 2016-02-03 09:48:19 HD Request # 3 \| Received 2 records from 2016-02-03 09:33:18 to 2016-02-03 09:33:19 (1.0 seconds) and wrote 1 record for UMG16 \| 2016-02-03 09:48:19 HD Request # 3 \| Intraday download COMPLETE for UMG16. Completion time: 0s. Unique request ID: 2 \| 2016-02-03 09:48:19 Removed historical data download ID 2 \| 2016-02-03 09:48:19 Real-time Intraday chart data file updates started for UMG16 \| 2016-02-03 09:48:19 Intraday chart data file opened for UMG16 \| 2016-02-03 09:48:19

[2016-02-03 17:39:19] #23 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for this. Our server was not updated to handle the other exchange fee for Brazilian residents. We had thought we did that update but apparently not. We are working on this now. It is not going to get completed the until after the close when we get the server update done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-03 17:40:24

[2016-02-04 17:13:44] #24 [Go To First Post]
Guilherme - Posts: 66
Looks like it's working like a charm now. :)

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