Support Board
Date/Time: Sun, 29 Dec 2024 00:21:21 +0000
No recent bid / ask volume in the DOM
View Count: 1181
| [2016-02-01 15:08:13] |
| Futurestrader77 - Posts: 126 |
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I am not having the recent bid and ask volume in the DOM for CME today, with Eurex all works fine.
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| [2016-02-01 17:32:49] |
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So the Recent Bid/Ask Volume columns are blank? Make sure the columns have been added: https://www.sierrachart.com/index.php?page=doc/doc_ChartTrading.html#CustomizeChartDOMColumns Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Be sure to reconnect to the data feed. We cannot think of anything else that could potentially cause the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-01 17:33:55
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| [2016-02-01 19:19:16] |
| Futurestrader77 - Posts: 126 |
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Yes, exactly. This happens with the new version. I was using version 1354, befor I updated today and all worked fine. But strange is, that the problem only occur with futures from the CME, with Eurex all works fine.
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| [2016-02-01 19:33:36] |
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Update to the very latest prerelease and make sure the Symbol Settings as explained above are up-to-date. Refer to: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-01 20:19:44] |
| Futurestrader77 - Posts: 126 |
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I followed your instructions but the problem still remains. With the older version all works, so perhaps the newer ones are handling some data from the SC data feed wrong? Date Time Of Last Edit: 2016-02-01 20:21:40
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| [2016-02-01 21:20:02] |
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We think we understand the reason for the problem. We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-02 04:09:56] |
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This is now solved. Update to version 1364. We apologize for this, but there are just so many possibilities when it comes to market data and normalizing all of the data with so many sources and so many formats, gets to be very complex. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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