Home >> Support Board

Support Board

Date/Time: Sun, 29 Dec 2024 00:15:16 +0000

How to Post a Message for Support

Charts only loading current futures contract (CLH16)

View Count: 821

[2016-02-01 04:13:24] #1 [Go To First Post]
User GDAC - Posts: 62
As above, I have 2 x long term charts set up (intraday chart only). They are only showing the current active CLH16 futures contract. I have the correct settings as far as I can tell (Use continuous futures contracts etc.) I updated my version on SC to the latest prerelease and upon restarting this issue was present. Error message I get in the log which appears to be the problem is as follows: Failed to open the file F:\SierraChartSetup\Data\CLU88.scid for reading. Windows error code 2: The system cannot find the file specified. F:\SierraChartSetup\Data\CLU88.scid \| 2016-01-31 22:08:54 * Error opening or reading chart data file. File: F:\SierraChartSetup\Data\CLH16.scid \| 2016-01-31 22:08:59 * Failed to open the file F:\SierraChartSetup\Data\CLU88.scid for reading. Windows error code 2: The system cannot find the file specified. F:\SierraChartSetup\Data\CLU88.scid \| 2016-01-31 22:08:59 * Error opening or reading chart data file. File: F:\SierraChartSetup\Data\CLH16.scid \| 2016-01-31 22:08:59 *

[2016-02-01 09:37:55] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Failed to open the file F:\SierraChartSetup\Data\CLU88.scid for reading. Windows error code 2: The system cannot find the file specified. F:\SierraChartSetup\Data\CLU88.scid \| 2016-01-31 22:08:54 * This is expected because this is back to 1988. Reduce the Chart >> Chart Settings >>Days to Load setting in the chart. You cannot create Intraday charts back that far. The limit is about 7 to 8 years. Error opening or reading chart data file. File: F:\SierraChartSetup\Data\CLH16.scid \| 2016-01-31 22:08:59 * Follow the instructions here to delete the CLH16.scid file: https://www.sierrachart.com/index.php?page=doc/doc_IntradayDataEditor.html#DeletingDataFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-02-01 12:16:27] #3 [Go To First Post]
User GDAC - Posts: 62
Thanks - this seems to have worked. Not sure why the issue arose though, my chart settings (Days to load etc.) have been the same for some time and were not changed prior to this arising. All is well that ends well however :-) Cheers, have a good day.

To post a message in this thread, you need to log in with your Sierra Chart account: