Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Sun, 29 Dec 2024 06:27:12 +0000

How to Post a Message for Support

connection problem with oec

View Count: 646

[2016-01-26 12:02:45]
[Go To First Post]
User90706 - Posts: 2
Software version: 1282 | 2016-01-26 06:09:16
Uses New Spreadsheets | 2016-01-26 06:09:16
Usage end date: 2016-02-02 | 2016-01-26 06:09:16
Enabled for: Advanced Features. | 2016-01-26 06:09:16
Enabled for: Advanced Features 2. | 2016-01-26 06:09:16
Enabled for: Sierra Chart Historical Data Service. | 2016-01-26 06:09:16
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-26 06:09:16
Current selected Data/Trading service: Open E Cry FIX | 2016-01-26 06:09:16
Chart Update Interval: 100 | 2016-01-26 06:09:16
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-26 06:09:16
2016-01-26 13:09:16 Local computer clock time | 2016-01-26 06:09:16
2016-01-26 11:09:16 GMT time | 2016-01-26 06:09:16
2016-01-26 06:09:16 Time zone adjusted time | 2016-01-26 06:09:16
Time difference to server time: 1 seconds. | 2016-01-26 06:09:16
Program path: C:\SierraChart\ | 2016-01-26 06:09:16
Data Files path: C:\SierraChart\Data\ | 2016-01-26 06:09:16
OS Version Number: 6.1 | 2016-01-26 06:09:16
Locale Information: C | 2016-01-26 06:09:16

Checking for new symbol settings for oec | 2016-01-26 06:09:16
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-26 06:09:16
HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2016-01-26 06:09:16
Symbol settings are up-to-date for oec | 2016-01-26 06:09:16

Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2016-01-26 06:09:21
OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:09:21
HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2016-01-26 06:09:21
HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2016-01-26 06:09:21
OEC FIX Trading socket (2) | Connected. | 2016-01-26 06:09:21
OEC FIX Trading: Sending the Logon message. | 2016-01-26 06:09:22
OEC FIX Trading | Connected to trading server. | 2016-01-26 06:09:22
Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2016-01-26 06:09:22
OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:09:22
OEC FAST Data socket (3) | Connected. | 2016-01-26 06:09:22
OEC FAST Data: Sending the Hello message. | 2016-01-26 06:09:22
OEC FAST Data: Sending the Logon message. | 2016-01-26 06:09:22
OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-01-26 06:09:22
OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-01-26 06:09:22
OEC FAST Data socket (3) | Shutdown and closed. | 2016-01-26 06:09:22
OEC FAST Data: Logged out and disconnected. | 2016-01-26 06:09:22
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-26 06:09:22
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-26 06:09:22
OEC FIX Trading: DisconnectFIX called. | 2016-01-26 06:09:22
OEC FIX Trading: Sending a Logout message. | 2016-01-26 06:09:22
Disconnected from Open E Cry. | 2016-01-26 06:09:22
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-26 06:09:22
OEC FIX Trading: Received a Logout message. | 2016-01-26 06:09:23
OEC FIX Trading socket (2) | Shutdown and closed. | 2016-01-26 06:09:23
OEC FIX Trading: Logged out and disconnected. | 2016-01-26 06:09:23

Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2016-01-26 06:09:25
OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:09:25
OEC FIX Trading socket (4) | Connected. | 2016-01-26 06:09:26
OEC FIX Trading: Sending the Logon message. | 2016-01-26 06:09:26
OEC FIX Trading | Connected to trading server. | 2016-01-26 06:09:26
Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2016-01-26 06:09:26
OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:09:26
OEC FAST Data socket (5) | Connected. | 2016-01-26 06:09:26
OEC FAST Data: Sending the Hello message. | 2016-01-26 06:09:26
OEC FAST Data: Sending the Logon message. | 2016-01-26 06:09:26
OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-01-26 06:09:27
OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-01-26 06:09:27
OEC FAST Data socket (5) | Shutdown and closed. | 2016-01-26 06:09:27
OEC FAST Data: Logged out and disconnected. | 2016-01-26 06:09:27
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-26 06:09:27
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-26 06:09:27
OEC FIX Trading: DisconnectFIX called. | 2016-01-26 06:09:27
OEC FIX Trading: Sending a Logout message. | 2016-01-26 06:09:27
Disconnected from Open E Cry. | 2016-01-26 06:09:27
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-26 06:09:27
OEC FIX Trading: Received a Logout message. | 2016-01-26 06:09:27
OEC FIX Trading socket (4) | Shutdown and closed. | 2016-01-26 06:09:27
OEC FIX Trading: Logged out and disconnected. | 2016-01-26 06:09:27

Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2016-01-26 06:09:30
OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:09:30
OEC FIX Trading socket (6) | Connected. | 2016-01-26 06:09:30
OEC FIX Trading: Sending the Logon message. | 2016-01-26 06:09:30
OEC FIX Trading | Connected to trading server. | 2016-01-26 06:09:30
Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2016-01-26 06:09:30
OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:09:30
OEC FAST Data socket (7) | Connected. | 2016-01-26 06:09:30
OEC FAST Data: Sending the Hello message. | 2016-01-26 06:09:30
OEC FAST Data: Sending the Logon message. | 2016-01-26 06:09:31
OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-01-26 06:09:31
OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-01-26 06:09:31
OEC FAST Data socket (7) | Shutdown and closed. | 2016-01-26 06:09:31
OEC FAST Data: Logged out and disconnected. | 2016-01-26 06:09:31
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-26 06:09:31
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-26 06:09:31
OEC FIX Trading: DisconnectFIX called. | 2016-01-26 06:09:31
OEC FIX Trading: Sending a Logout message. | 2016-01-26 06:09:31
Disconnected from Open E Cry. | 2016-01-26 06:09:31
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-26 06:09:31
OEC FIX Trading: Received a Logout message. | 2016-01-26 06:09:31
OEC FIX Trading socket (6) | Shutdown and closed. | 2016-01-26 06:09:31
OEC FIX Trading: Logged out and disconnected. | 2016-01-26 06:09:31


Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2016-01-26 06:47:04
OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:47:04
OEC FIX Trading socket (140) | Connected. | 2016-01-26 06:47:04
OEC FIX Trading: Sending the Logon message. | 2016-01-26 06:47:04
OEC FIX Trading | Connected to trading server. | 2016-01-26 06:47:04
Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2016-01-26 06:47:04
OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:47:04
OEC FAST Data socket (141) | Connected. | 2016-01-26 06:47:04
OEC FAST Data: Sending the Hello message. | 2016-01-26 06:47:04
OEC FAST Data: Sending the Logon message. | 2016-01-26 06:47:05
OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-01-26 06:47:05
OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-01-26 06:47:05
OEC FAST Data socket (141) | Shutdown and closed. | 2016-01-26 06:47:05
OEC FAST Data: Logged out and disconnected. | 2016-01-26 06:47:05
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-26 06:47:05
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-26 06:47:05
OEC FIX Trading: DisconnectFIX called. | 2016-01-26 06:47:05
OEC FIX Trading: Sending a Logout message. | 2016-01-26 06:47:05
Disconnected from Open E Cry. | 2016-01-26 06:47:05
Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-26 06:47:05
OEC FIX Trading: Received a Logout message. | 2016-01-26 06:47:05
OEC FIX Trading socket (140) | Shutdown and closed. | 2016-01-26 06:47:05
OEC FIX Trading: Logged out and disconnected. | 2016-01-26 06:47:05
Current selected Data/Trading service: Open E Cry FIX | 2016-01-26 06:47:33

Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2016-01-26 06:47:37
OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:47:37
OEC FIX Trading socket (142) | Connected. | 2016-01-26 06:47:37
OEC FIX Trading: Sending the Logon message. | 2016-01-26 06:47:37
OEC FIX Trading | Connected to trading server. | 2016-01-26 06:47:37
Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2016-01-26 06:47:37
OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:47:37
OEC FAST Data socket (143) | Connected. | 2016-01-26 06:47:37
OEC FAST Data: Sending the Hello message. | 2016-01-26 06:47:37
OEC FAST Data: Sending the Logon message. | 2016-01-26 06:47:38
OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-01-26 06:47:38
OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-01-26 06:47:38
OEC FAST Data socket (143) | Shutdown and closed. | 2016-01-26 06:47:38
OEC FAST Data: Logged out and disconnected. | 2016-01-26 06:47:38
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-26 06:47:38
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-26 06:47:38
OEC FIX Trading: DisconnectFIX called. | 2016-01-26 06:47:38
OEC FIX Trading: Sending a Logout message. | 2016-01-26 06:47:38
Disconnected from Open E Cry. | 2016-01-26 06:47:38
Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-26 06:47:38
OEC FIX Trading: Received a Logout message. | 2016-01-26 06:47:38
OEC FIX Trading socket (142) | Shutdown and closed. | 2016-01-26 06:47:38
OEC FIX Trading: Logged out and disconnected. | 2016-01-26 06:47:38

Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2016-01-26 06:50:38
OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:50:38
OEC FIX Trading socket (144) | Connected. | 2016-01-26 06:50:38
OEC FIX Trading: Sending the Logon message. | 2016-01-26 06:50:38
OEC FIX Trading | Connected to trading server. | 2016-01-26 06:50:38
Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2016-01-26 06:50:38
OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:50:38
OEC FAST Data socket (145) | Connected. | 2016-01-26 06:50:38
OEC FAST Data: Sending the Hello message. | 2016-01-26 06:50:38
OEC FAST Data: Sending the Logon message. | 2016-01-26 06:50:39
OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-01-26 06:50:39
OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-01-26 06:50:39
OEC FAST Data socket (145) | Shutdown and closed. | 2016-01-26 06:50:39
OEC FAST Data: Logged out and disconnected. | 2016-01-26 06:50:39
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-26 06:50:39
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-26 06:50:39
OEC FIX Trading: DisconnectFIX called. | 2016-01-26 06:50:39
OEC FIX Trading: Sending a Logout message. | 2016-01-26 06:50:39
Disconnected from Open E Cry. | 2016-01-26 06:50:39
Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-26 06:50:39
OEC FIX Trading: Received a Logout message. | 2016-01-26 06:50:39
OEC FIX Trading socket (144) | Shutdown and closed. | 2016-01-26 06:50:39
OEC FIX Trading: Logged out and disconnected. | 2016-01-26 06:50:39

Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2016-01-26 06:53:39
OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:53:39
OEC FIX Trading socket (146) | Connected. | 2016-01-26 06:53:39
OEC FIX Trading: Sending the Logon message. | 2016-01-26 06:53:39
OEC FIX Trading | Connected to trading server. | 2016-01-26 06:53:39
Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2016-01-26 06:53:39
OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:53:39
OEC FAST Data socket (147) | Connected. | 2016-01-26 06:53:40
OEC FAST Data: Sending the Hello message. | 2016-01-26 06:53:40
OEC FAST Data: Sending the Logon message. | 2016-01-26 06:53:40
OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-01-26 06:53:40
OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-01-26 06:53:40
OEC FAST Data socket (147) | Shutdown and closed. | 2016-01-26 06:53:40
OEC FAST Data: Logged out and disconnected. | 2016-01-26 06:53:40
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-26 06:53:40
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-26 06:53:40
OEC FIX Trading: DisconnectFIX called. | 2016-01-26 06:53:40
OEC FIX Trading: Sending a Logout message. | 2016-01-26 06:53:40
Disconnected from Open E Cry. | 2016-01-26 06:53:40
Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-26 06:53:40
OEC FIX Trading: Received a Logout message. | 2016-01-26 06:53:40
OEC FIX Trading socket (146) | Shutdown and closed. | 2016-01-26 06:53:40
OEC FIX Trading: Logged out and disconnected. | 2016-01-26 06:53:40

Open E Cry FIX | Connecting to trading server sim.openecry.com. Port: 9300. | 2016-01-26 06:56:40
OEC FIX Trading socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:56:40
OEC FIX Trading socket (148) | Connected. | 2016-01-26 06:56:40
OEC FIX Trading: Sending the Logon message. | 2016-01-26 06:56:40
OEC FIX Trading | Connected to trading server. | 2016-01-26 06:56:41
Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2016-01-26 06:56:41
OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:56:41
OEC FAST Data socket (149) | Connected. | 2016-01-26 06:56:41
OEC FAST Data: Sending the Hello message. | 2016-01-26 06:56:41
OEC FAST Data: Sending the Logon message. | 2016-01-26 06:56:41
OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-01-26 06:56:41
OEC FAST Data: Sending a Logout message. Text = Received Logout message. | 2016-01-26 06:56:41
OEC FAST Data socket (149) | Shutdown and closed. | 2016-01-26 06:56:41
OEC FAST Data: Logged out and disconnected. | 2016-01-26 06:56:41
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-01-26 06:56:41
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-01-26 06:56:41
OEC FIX Trading: DisconnectFIX called. | 2016-01-26 06:56:41
OEC FIX Trading: Sending a Logout message. | 2016-01-26 06:56:41
Disconnected from Open E Cry. | 2016-01-26 06:56:41
Will reconnect to the server in 3.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-26 06:56:41
OEC FIX Trading: Received a Logout message. | 2016-01-26 06:56:41
OEC FIX Trading socket (148) | Shutdown and closed. | 2016-01-26 06:56:41
OEC FIX Trading: Logged out and disconnected. | 2016-01-26 06:56:41
Date Time Of Last Edit: 2016-01-26 12:04:55
[2016-01-26 12:06:32]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
These are the relevant messages:
OEC FIX Trading: Sending the Logon message. | 2016-01-26 06:56:40
OEC FIX Trading | Connected to trading server. | 2016-01-26 06:56:41
Open E Cry FIX | Connecting to market data server sim.openecry.com:9301. | 2016-01-26 06:56:41
OEC FAST Data socket (0) | Resolved address sim.openecry.com to IP 64.94.37.207 | 2016-01-26 06:56:41
OEC FAST Data socket (149) | Connected. | 2016-01-26 06:56:41
OEC FAST Data: Sending the Hello message. | 2016-01-26 06:56:41
OEC FAST Data: Sending the Logon message. | 2016-01-26 06:56:41
OEC FAST Data: Received a Logout message. Text = InvalidUserOrPassword | 2016-01-26 06:56:41

Refer to this section for instructions:
https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account