Support Board
Date/Time: Fri, 31 Oct 2025 12:38:20 +0000
No real-time/historical data for CQG prompt month ICS
View Count: 974
| [2016-01-25 11:27:13] |
| User11942 - Posts: 298 |
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Hello SC team, F.US.CLEBZH16 isn't showing up. Apparently CQG have recently made some changes on their side. Normally, I can see it on CQG front-end like CLEBZH6 but since this am it can be found as CLEBZH16 but both symbols do not work on Sierra. So, not tradable. Please advice. Thanks.
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| [2016-01-26 00:23:33] |
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We see no problem with this symbol: CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEBZH16. Request ID: 56194. Contract ID: 155. | 2016-01-25 19:22:36 CQG FIX Trading | Requesting market data for F.US.CLEBZH16 | 2016-01-25 19:22:36 Works just fine. We received historical chart data as well from CQG. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-26 00:23:53
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| [2016-01-26 00:33:14] |
| User11942 - Posts: 298 |
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Well, they have already fixed it earlier today. In the morning it was unavailable. I suggest the ticket is closed. Thanks. CQG FIX Trading | Logon successful. Session Token = luuD0OtnsytK63QScxqnfXOYtgFD2NP+mNCn2CM1vjE | 2016-01-25 07:40:54
CQG FIX Trading | Sending symbol resolution request for F.US.CLEBZH16. ID: 13104 | 2016-01-25 07:40:54 Symbol Error - F.US.CLEBZH16 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2016-01-25 07:40:54 If you need the entire log, I can send it to you. Date Time Of Last Edit: 2016-01-26 00:35:51
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| [2016-01-26 00:39:40] |
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Therefore, there is nothing further for us to do with this since it was a CQG issue. We do not know what the problem was. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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