Support Board
Date/Time: Sun, 29 Dec 2024 07:04:13 +0000
Newby - Trying To Connect to Exchange (EUREX)
View Count: 949
| [2016-01-25 07:44:45] |
| User186889 - Posts: 53 |
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Hello Support Board I am new at all this so your patience and help is appreciated - I do not know how to get live data for the Bund or to connect to EUREX exchange. Steps completed so far 1) Paid SC Subscription (YES - 18 months worth)- (2)PAID Additional Services (YES - 6 Months Worth) - Now - can you please advise what steps I should be taking to get the bund on live tic by tic data. I am still showing FILE > DATA FEED as greyed out Thanks - Mark - PS - It is 07:45 am UK time so you are unlikely to respond npw and I have to go to work so look forward to communicating later - cheers |
| [2016-01-25 07:54:56] |
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Please confirm we have permission to activate the EUREX data feed on your account. Also update to the latest version by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-25 20:10:59] |
| User186889 - Posts: 53 |
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Hello Sierra Thanks for your prompt response - YES - Please activate EUREX on the account - in the meantime, I will update to the latets version as indicated Regards, Mark B |
| [2016-01-25 20:41:41] |
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Go to this page: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Where it says "agreement needs to be signed", click that link and complete the agreement and let us know when that is done. Also, all of this is explained step-by-step here: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions All of the steps are already there. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-25 20:42:26
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| [2016-01-25 20:51:53] |
| User186889 - Posts: 53 |
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Hi Sierra Data Agreement signed as requested Regards, mark B |
| [2016-01-25 21:17:39] |
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The EUREX exchange has been activated on your account. There was no charge for this until the end of the month. You will be charged next month. Restart Sierra Chart to access it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-25 21:37:07] |
| User186889 - Posts: 53 |
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Thanks Sierra Can I assume (without wading through many help files) that the setting in "FILE > Data/Trade Service Settings" should be set to "SC Data All Services" as the default setting? Cheers Mark B |
| [2016-01-25 21:57:37] |
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Yes, in your case because you are not using a trading account with Sierra Chart. The Set up Instructions here is the primary information you need in regards to the data feed: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-25 21:58:28
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| [2016-01-25 22:02:41] |
| User186889 - Posts: 53 |
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Thanks again Sierra It's interesting that a recent issue (discussed with you) where I could not resolve with DOM Volume Fonts / Figures merging together disappeared when the new version of Sierra was uploaded. I'll sign off now and (fingers crossed) I should have live Bund figures in the morning!! Gd Night - and Thanks again - Mark B |
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