Support Board
Date/Time: Sat, 28 Dec 2024 23:08:07 +0000
Missing historical data from November on
View Count: 726
| [2016-01-22 15:50:12] |
| User73463 - Posts: 21 |
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I am connected to SC Exchange Data for stocks not futures or forex, hooked up to Service Package 3 with intraday. My Data/Trade Service Settings have empty blocks of "white" blanks. I can get all of my intraday data for November till now. There are so many options in the documentation I am confused. What next to get my historical data from November.
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| [2016-01-22 17:28:32] |
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We are checking on this now. There is a problem with the authorization on your market data feed account on the backend system. We are resolving that now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-22 17:37:23] |
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This is now resolved. Restart Sierra Chart. If there is any missing data in the chart, refer to the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-22 19:39:54] |
| User73463 - Posts: 21 |
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Thanks. I do have my data now, but the Data/Trade Service Settings box below the menu drop down is blank, and the Saved DTS Configuration drop down menu is empty. I don't know if that is normal or not. My current SC version is 1354.
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| [2016-01-22 21:51:27] |
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When Global Settings >> Data/Trade Service Settings >> Service is set to "SC Exchange Data" or "SC Data- All Services" there will be no settings below that list. For information about saving and loading configurations, refer to: https://www.sierrachart.com/index.php?page=doc/doc_DataSourceSettings.php#SavingLoadingSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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