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Teletrader Data Service: Symbols unknown

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[2016-01-22 07:12:22] #1 [Go To First Post]
tobi - Posts: 351
The following symbols (index, sectors) from Teletrader Data Service show "Symbol unknown" and "Download Failed": NDX.X.IND.Indizes NAS (NASDAQ 100 INDEX) NBI.X.IND.Indizes NAS (NASDAQ BIOTECHNOLOGY (DRM)) IXF.X.IND.Indizes NAS (NASDAQ FINANCIAL 100) Note the different syntax regarding the "X" in other symbols that do work, e.g. COMPX.IND.Indizes NAS (NASDAQ COMPOSITE INDEX) BANKX.IND.Indizes NAS (NASDAQ BANK)

[2016-01-22 08:36:43] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are solving this now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-22 09:41:09] #3 [Go To First Post]
tobi - Posts: 351
Still the same. Anything to do on my side (Update from Server or Full Reset in Global Symbol Settings)?

[2016-01-22 10:00:16] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You will need to wait for the next release which we will have at the end of the day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-23 05:56:46] #5 [Go To First Post]
tobi - Posts: 351
Still don't get the data. Let me know when this will be fixed / the new release will be available.

[2016-01-23 08:18:19] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We were not able to do a release yesterday because there are some unrelated changes we need to finalize first. We do fully expect to have a new release out before the Monday open. The version will be 1358. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-25 15:03:54] #7 [Go To First Post]
tobi - Posts: 351
No realtime data for NDX.X.IND.Indizes NAS (NASDAQ 100 INDEX). The others from post #1 are working fine.

[2016-01-25 15:37:30] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-01-25 16:04:40] #9 [Go To First Post]
tobi - Posts: 351
Working now (after restart / reconnect of SC). Have you changed anything?

[2016-01-25 16:06:20] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No we have not. Your Sierra Chart also would not have been affected by any changes without updating to a new version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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