Support Board
Date/Time: Sat, 28 Dec 2024 23:31:31 +0000
Lost Connection
View Count: 984
| [2016-01-21 15:19:02] |
| User529762 - Posts: 25 |
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Hi Support I am with AMP and CQG and the last 2 days from Cash open I am losing connection a few times. I have contacted AMP but they dont have a solution. I am not sure if it is Sierra or AMP issue. Sometimes I lose connection for a minute and sometimes reconnects. This happens many times? |
| [2016-01-21 17:58:41] |
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Follow the instructions here to Clear the Message Log: https://www.sierrachart.com/index.php?page=doc/doc_MessageLog.html#Clearing At the time you notice this, provide a copy of the Message Log. Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog This will either be an Internet connection or CQG issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-21 17:59:10
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| [2016-01-21 19:14:07] |
| User529762 - Posts: 25 |
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Message log removed.
Date Time Of Last Edit: 2016-01-21 19:36:09
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| [2016-01-21 19:36:33] |
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That Message Log does not show a lost connection. At the time it happens, provide the Message Log and do not clear it after this happens.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-22 15:19:53] |
| user8888 - Posts: 159 |
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i'm in the exact same situation. I have just sent the message log to support. Thank you.
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| [2016-01-22 18:36:03] |
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Based upon this, this is a CQG server issue: CQG WebAPI websocket (14) | Closed. No error. | 2016-01-22 16:08:39
CQG has had problems with their market data server in the last two weeks.CQG WebAPI | Network socket for websocket has been closed by remote side. | 2016-01-22 16:08:39 CQG FIX Trading | Websocket closed. | 2016-01-22 16:08:39 Connection to the external service has been lost. | 2016-01-22 16:08:39 F.US.FDXMH16 [CBV] Weekly #29 | Error while getting daily open price with date 2015-09-21 from file. C:\SierraChart\Data\TMU15.dly. Error: Date not found | 2016-01-22 16:08:47
Reduce the number of Days to Load in this chart through Chart >> Chart Settings to avoid the above error messages. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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