Support Board
Date/Time: Sun, 29 Dec 2024 00:16:46 +0000
6E Backfill on TT
View Count: 1175
| [2016-01-18 12:44:28] |
| User150371 - Posts: 70 |
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Like last week (after the Tick size change), again this Monday morning I cannot get backfill 6E on TTNET. I have tried Delete and Download but still no data for Sunday and Monday a.m.
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| [2016-01-18 14:52:11] |
| User13668 - Posts: 294 |
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I have this problem this morning as well. Although in my case last week was not an issue. 6E with TTnet via AMP. |
| [2016-01-18 18:09:32] |
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We are checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-18 18:13:43] |
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The reason for this problem is that the Trading Technologies server is transmitting the Bid and Ask values at 10 times their actual value and this is causing the historical Intraday data in your case to get filtered out. Disable error filtering as explained here: https://www.sierrachart.com/index.php?page=doc/doc_ErrorFilter.html#DisablingErrorFiltering And then re-download the data in the chart with Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-18 18:27:54] |
| User13668 - Posts: 294 |
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Thanks SC. Is this something you report to TT so they fix what they are transmitting? |
| [2016-01-18 18:47:43] |
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TT has been notified about 30 minutes ago about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-02-01 19:34:44] |
| User13668 - Posts: 294 |
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Here is response I got from TT forum to my post: "Hi Steve, There is an open production incident for this issue that is still being looked into. Once there is resolution I can update this Forum request with the details. Thanks Adam" https://forums.tradingtechnologies.com/showthread.php?3731-6E-Bid-and-Ask-price-data-is-10x-the-value-it-should-be&p=11599#post11599 |
| [2016-02-03 17:04:04] |
| User13668 - Posts: 294 |
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Latest update from TT in this thread: Amp/TTNet CME Market Depth Missing | Post: 80552 |
| [2016-02-03 18:26:27] |
| User150371 - Posts: 70 |
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Thanks for that. I really hope this resolves it. It's been very frustrating and hard to believe that TT could not handle the tick size change properly.
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