Support Board
Date/Time: Sat, 28 Dec 2024 16:14:06 +0000
Users Answering Other Users Questions
View Count: 658
| [2016-01-17 20:14:14] |
| Halco - Posts: 92 |
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I frequent this board just to get ideas and learn more about SC. I occasionally see basic questions to which I know the answer. Is it ok to answer those questions or is this frowned upon? I wouldn't want to turn a thread into a "User Discussion" if the person would rather speak to SC support. Thanks.
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| [2016-01-17 20:45:14] |
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There is not a clear answer on this. Often when a question or request is unanswered and that question/request is within the scope of our support, it is generally an interference when other users answer it before we do. So we definitely do dislike that. But there are some more advanced usage questions where our answer may not be very detailed and other users offering their help, is generally welcome. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-17 21:55:46
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