Support Board
Date/Time: Sat, 28 Dec 2024 07:32:10 +0000
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| [2016-01-14 15:16:21] |
| Dom7364 - Posts: 257 |
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Sierra and my computer's time match and I am setup to the correct time zone (0+ GMT). Why do I get data for 16h15 etc (1 hour forward)? Thanks |
| [2016-01-14 18:28:07] |
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Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-15 06:58:00] |
| Dom7364 - Posts: 257 |
|
Please see below. It happens on some of the charts in the chartbook but not all of them. Software version: 1354 | 2016-01-15 06:50:40 Uses New Spreadsheets | 2016-01-15 06:50:40 Usage end date: 2016-02-02 | 2016-01-15 06:50:40 Enabled for: Advanced Features. | 2016-01-15 06:50:40 Enabled for: Advanced Features 2. | 2016-01-15 06:50:40 Enabled for: Sierra Chart Historical Data Service. | 2016-01-15 06:50:40 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-15 06:50:40 Current selected Data/Trading service: GAIN Capital/OEC | 2016-01-15 06:50:40 Chart Update Interval: 500 | 2016-01-15 06:50:40 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-01-15 06:50:40 2016-01-15 06:50:40 Local computer time | 2016-01-15 06:50:40 2016-01-15 06:50:40 Local computer time in UTC | 2016-01-15 06:50:40 2016-01-15 06:50:40 Local computer time in SC Time Zone | 2016-01-15 06:50:40 2016-01-15 06:50:39 Server time in UTC | 2016-01-15 06:50:40 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-01-15 06:50:40 Program path: C:\SierraChart\ | 2016-01-15 06:50:40 Data Files path: C:\SierraChart\Data\ | 2016-01-15 06:50:40 OS Version Number: 6.1 | 2016-01-15 06:50:40 Locale Information: C | 2016-01-15 06:50:40 Checking for new symbol settings for oec | 2016-01-15 06:50:40 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-15 06:50:40 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-15 06:50:40 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-15 06:50:40 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-15 06:50:40 Requesting symbol settings for oec. Overwrite = on. | 2016-01-15 06:50:40 Symbol settings received. | 2016-01-15 06:50:42 Processed received symbol settings | 2016-01-15 06:50:42 GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2016-01-15 06:50:45 GainCapital FIX Trading socket (0) | Resolved address sim.gainfutures.com to IP 64.94.37.207 | 2016-01-15 06:50:45 GainCapital FIX Trading socket (4) | Connected. | 2016-01-15 06:50:45 GainCapital FIX Trading: Sending the Logon message. | 2016-01-15 06:50:45 GainCapital FIX Trading | Connected to trading server. | 2016-01-15 06:50:45 GAIN Capital/OEC | Connecting to market data server sim.gainfutures.com:9301. | 2016-01-15 06:50:45 GainCapital FAST Data socket (0) | Resolved address sim.gainfutures.com to IP 64.94.37.207 | 2016-01-15 06:50:45 GainCapital FAST Data socket (5) | Connected. | 2016-01-15 06:50:45 GainCapital FAST Data: Sending the Hello message. | 2016-01-15 06:50:45 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-15 06:50:46 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-15 06:50:46 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-15 06:50:46 GainCapital FAST Data: Sending the Logon message. | 2016-01-15 06:50:46 GAIN Capital/OEC | Connected to data and trading server. | 2016-01-15 06:50:46 GAIN Capital/OEC | Not able to request Account Balance without a Trade Account set. Set Trade Account in 'Global Settings >> Data/Trade Service Settings' | 2016-01-15 06:50:51 * Notice: The study 'DOM Size for Dom64' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-01-15 06:51:20 6BH6 [C] 1 Day #12 | Limiting the number of years back for the continuous futures chart to 4.9993155. Reason: Single-digit year in symbol. | 2016-01-15 06:51:24 6BH6 [C] 1 Day #12 | Waiting for historical downloads to complete with the IDs: 1, | 2016-01-15 06:51:25 6BH6 [CB] 10000 Trades #13 | Limiting the number of years back for the continuous futures chart to 4.9993155. Reason: Single-digit year in symbol. | 2016-01-15 06:51:26 6BH6 [CB] 10000 Trades #13 | Performing historical Daily data download for symbol B6H16 starting at last date in file. | 2016-01-15 06:51:26 6BH6 [CB] 10000 Trades #13 | Waiting for historical downloads to complete with the IDs: 1, 2, | 2016-01-15 06:51:26 Notice: The study 'EngulfingBar_Vline' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-01-15 06:51:26 Notice: The study 'DOM Size for Dom64' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-01-15 06:51:26 Notice: The study 'EngulfingBar_Vline' has sc.FreeDLL set to true. Use only during development! Set to false to reduce CPU time. | 2016-01-15 06:51:26 6BH6 [CBV] 1 Day #16 | Waiting for historical downloads to complete with the IDs: 2, | 2016-01-15 06:51:28 Failed to get the Advanced Custom Study function address for scsf_ECIAnchorVwap in UserContributedStudies.dll. Error: Windows error code 127: La procédure spécifiée est introuvable. | 2016-01-15 06:51:28 * 6BH6 [CBV] 1 Day #17 | Waiting for historical downloads to complete with the IDs: 2, | 2016-01-15 06:51:29 HD Request # 2 | Downloading Intraday chart data for 6BH1 to the file 6BH1.scid. Service: cme | 2016-01-15 06:51:45 HD Request # 2 | Download start Date-Time: 2010-12-05 23:59:59.000 | 2016-01-15 06:51:45 HD Request # 2 | Disabling Intraday chart updating for symbol during historical data download. | 2016-01-15 06:51:45 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2016-01-15 06:51:45 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2016-01-15 06:51:45 HD Request # 3 | Downloading Historical Daily chart data for B6H16. Starting date: 2016-01-13. Service: oec | 2016-01-15 06:51:45 HD Request # 3 | Requesting historical Daily data for B6H16 starting at 2016-01-12 | 2016-01-15 06:51:45 Chart #10 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:45 Chart #10 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:45 Socket (6) | Connected. | 2016-01-15 06:51:45 HD Request # 2 | Sending historical data logon request message. | 2016-01-15 06:51:45 Chart #2 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:45 Chart #2 has tagged chart #6 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:45 Chart #2 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:45 Chart #2 has tagged chart #6 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:45 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2010-12-05 23:59:59. Record interval: 0. Symbol: 6BH11 | 2016-01-15 06:51:46 Chart #1 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:46 Chart #1 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:46 HD Request # 2 | Decompressing data. | 2016-01-15 06:51:46 HD Request # 2 | Receiving Intraday data for 6BH1 starting at 2011-02-07 19:35:04 | 2016-01-15 06:51:46 HD Request # 2 | Truncating file to starting Date-Time of 2011-02-07 19:35:04 | 2016-01-15 06:51:46 HD Request # 2 | Timestamp of first Intraday data file record written: 2011-02-07 19:35:04 | 2016-01-15 06:51:46 Chart #14 has tagged chart #19 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:47 Chart #14 has tagged chart #19 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:47 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2016-01-15 06:51:47 GAIN Capital/OEC | Starting real-time market data updates for: 6BH6. ID: 3 | 2016-01-15 06:51:47 Intraday data recording state for symbol 6BH6 is set to download 'Pending'. | 2016-01-15 06:51:47 Requesting market depth updates for: 6BH6 if supported. | 2016-01-15 06:51:47 6BH6 [C] 0.0004 Range #6 | Performing a full recalculation because it has been tagged. Chartbook: Monsetup.cht | 2016-01-15 06:51:47 Chart #6 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:51:47 6BH6 [C] 0.0004 Range #5 | Performing a full recalculation because it has been tagged. Chartbook: Monsetup.cht | 2016-01-15 06:51:47 HTTP connection to ds01.ddfplus.com:80 (7) | Connected. | 2016-01-15 06:51:48 HD Request # 3 | Receiving historical Daily data for B6H16 starting at 2016-01-12 | 2016-01-15 06:51:49 Writing historical Daily data for B6H16 to the file B6H16.dly | 2016-01-15 06:51:49 HD Request # 3 | Received 4 records from 2016-01-12 00:00:00 to 2016-01-15 00:00:00 (4.0 days) and wrote 3 records for B6H16 | 2016-01-15 06:51:49 HD Request # 3 | Daily download COMPLETE for B6H16. Completion time: 4s. Unique request ID: 2 | 2016-01-15 06:51:49 Removed historical data download ID 2 | 2016-01-15 06:51:49 HD Request # 4 | Downloading Historical Daily chart data for 6BH6. Starting date: 2016-01-14. Service: oec | 2016-01-15 06:51:49 HD Request # 4 | Requesting historical Daily data for B6H16 starting at 2016-01-13 | 2016-01-15 06:51:49 HD Request # 4 | Receiving historical Daily data for 6BH6 starting at 2016-01-13 | 2016-01-15 06:51:51 Writing historical Daily data for 6BH6 to the file 6BH6.dly | 2016-01-15 06:51:51 HD Request # 4 | Received 3 records from 2016-01-13 00:00:00 to 2016-01-15 00:00:00 (3.0 days) and wrote 2 records for 6BH6 | 2016-01-15 06:51:51 HD Request # 4 | Daily download COMPLETE for 6BH6. Completion time: 2s. Unique request ID: 4 | 2016-01-15 06:51:51 Removed historical data download ID 4 | 2016-01-15 06:51:51 6BH6 [CBV] 1 Day #16 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-01-15 06:51:51 6BH6 [CBV] 1 Day #16 | Reloading chart. | 2016-01-15 06:51:51 6BH6 [CBV] 1 Day #17 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-01-15 06:51:52 6BH6 [CBV] 1 Day #17 | Reloading chart. | 2016-01-15 06:51:52 6BH6 [C] #19 | Performing a full recalculation because it has been tagged. Chartbook: Monsetup.cht | 2016-01-15 06:51:52 6BH6 [C] #11 | Reloading chart. | 2016-01-15 06:51:53 Failed to get the Advanced Custom Study function address for scsf_ECIAnchorVwap in UserContributedStudies.dll. Error: Windows error code 127: La procédure spécifiée est introuvable. | 2016-01-15 06:51:59 * Failed to get the Advanced Custom Study function address for scsf_ECIAnchorVwap in UserContributedStudies.dll. Error: Windows error code 127: La procédure spécifiée est introuvable. | 2016-01-15 06:51:59 * Failed to get the Advanced Custom Study function address for scsf_ECIAnchorVwap in UserContributedStudies.dll. Error: Windows error code 127: La procédure spécifiée est introuvable. | 2016-01-15 06:52:00 * Socket (6) | Shutdown and closed. | 2016-01-15 06:52:21 The network socket for historical data has been closed. | 2016-01-15 06:52:21 HD Request # 2 | Received 1675640 records from 2011-02-07 19:35:04 to 2011-03-14 14:15:33 (34.8 days) and wrote 1675640 records for 6BH1 | 2016-01-15 06:52:21 HD Request # 2 | Intraday download COMPLETE for 6BH1. Completion time: 36s. Unique request ID: 1 | 2016-01-15 06:52:21 Removed historical data download ID 1 | 2016-01-15 06:52:21 Real-time Intraday chart data file updates started for 6BH1 | 2016-01-15 06:52:21 Intraday chart data file opened for 6BH1 | 2016-01-15 06:52:21 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2016-01-15 06:52:21 HD Request # 2 | Reloading Intraday charts for 6BH1 | 2016-01-15 06:52:21 Reloading all charts with filename: 6BH1.scid | 2016-01-15 06:52:21 HD Request # 5 | Downloading Intraday chart data for 6BH6 to the file 6BH6.scid. Service: oec | 2016-01-15 06:52:21 HD Request # 5 | Download start Date-Time: 2016-01-15 06:45:34.000 | 2016-01-15 06:52:21 HD Request # 5 | Using server: ds4.sierracharts.com port 10149 | 2016-01-15 06:52:21 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2016-01-15 06:52:21 6BH6 [C] 1 Day #12 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-01-15 06:52:21 6BH6 [C] 1 Day #12 | Reloading chart. | 2016-01-15 06:52:21 Socket (8) | Connected. | 2016-01-15 06:52:21 HD Request # 5 | Sending historical data logon request message. | 2016-01-15 06:52:21 6BH6 [CB] 10000 Trades #13 | Download is complete for all contract months in chart. Proceeding with data load. | 2016-01-15 06:52:22 6BH6 [CB] 10000 Trades #13 | Reloading chart. | 2016-01-15 06:52:22 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2016-01-15 06:45:34. Record interval: 0. Symbol: 6BH6 | 2016-01-15 06:52:22 HD Request # 5 | Decompressing data. | 2016-01-15 06:52:22 HD Request # 5 | Receiving Intraday data for 6BH6 starting at 2016-01-15 06:45:34 | 2016-01-15 06:52:22 HD Request # 5 | Timestamp of first Intraday data file record written: 2016-01-15 06:45:54 | 2016-01-15 06:52:22 Socket (8) | Shutdown and closed. | 2016-01-15 06:52:22 The network socket for historical data has been closed. | 2016-01-15 06:52:22 HD Request # 5 | Received 110 records from 2016-01-15 06:45:34 to 2016-01-15 06:51:33 (6.0 minutes) and wrote 102 records for 6BH6 | 2016-01-15 06:52:23 HD Request # 5 | Intraday download COMPLETE for 6BH6. Completion time: 2s. Unique request ID: 3 | 2016-01-15 06:52:23 Removed historical data download ID 3 | 2016-01-15 06:52:23 Real-time Intraday chart data file updates started for 6BH6 | 2016-01-15 06:52:23 Intraday chart data file opened for 6BH6 | 2016-01-15 06:52:23 Chart #14 has tagged chart #19 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:23 Chart #10 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:23 6BH6 [C] #19 | Performing a full recalculation because it has been tagged. Chartbook: Monsetup.cht | 2016-01-15 06:52:23 Chart #22 has tagged chart #2 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:23 Chart #1 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:23 Chart #6 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:23 6BH6 [C] 0.0004 Range #5 | Performing a full recalculation because it has been tagged. Chartbook: Monsetup.cht | 2016-01-15 06:52:23 Chart #4 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:24 6BH6 [C] 15 Min #2 | Performing a full recalculation because it has been tagged. Chartbook: Monsetup.cht | 2016-01-15 06:52:24 Chart #2 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:24 Chart #2 has tagged chart #6 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:24 Chart #2 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:24 Chart #2 has tagged chart #6 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:24 6BH6 [C] 0.0004 Range #6 | Performing a full recalculation because it has been tagged. Chartbook: Monsetup.cht | 2016-01-15 06:52:24 Chart #6 has tagged chart #5 for full recalculation. Chartbook: Monsetup.cht | 2016-01-15 06:52:25 6BH6 [C] 0.0004 Range #5 | Performing a full recalculation because it has been tagged. Chartbook: Monsetup.cht | 2016-01-15 06:52:25 HTTP connection to ds01.ddfplus.com:80 (7) | Closed. No error. | 2016-01-15 06:52:55 HTTP connection to ds01.ddfplus.com:80 (7) | Shutdown and closed. | 2016-01-15 06:52:55 6BH6 [C] #11 | Reloading chart. | 2016-01-15 06:53:24 |
| [2016-01-15 09:22:55] |
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We have confirmed, that Sierra Chart is getting the correct time: 2016-01-15 06:50:39 Server time in UTC | 2016-01-15 06:50:40 Local computer UTC time and Server UTC time difference: 0 seconds. | 2016-01-15 06:50:40 Therefore, the problem must be that the time zone setting in some of the charts is not correct: https://www.sierrachart.com/index.php?page=doc/doc_TimeZone.html#DifferentTimeZoneForCharts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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