Support Board
Date/Time: Sat, 28 Dec 2024 07:51:33 +0000
Real time charts not updating
View Count: 704
| [2016-01-13 15:59:16] |
| User778995 - Posts: 2 |
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I have gone through all of the procedures that I could find in the support pages to troubleshoot this problem. The last thing I did was follow the procedure outlined in 3.4.2. In doing so I determined that my quote board is not updating. I have deleted and re-downloaded data to no avail; so I do not believe I am dealing with a corruption. The symbol in question is QQQ. I have not checked any other symbols. I purchased the SC stock exchange data last night. Historical prices are working. Forgot to mention that I have also disabled my virus scanner without result. I'm a new user so it is probably my error, but do not know what steps to take other than those I have already gone through. Please help. Date Time Of Last Edit: 2016-01-13 18:20:39
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| [2016-01-13 17:31:06] |
| User778995 - Posts: 2 |
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Thanks. Problem solved.
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| [2016-01-13 18:22:59] |
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OK good. What we would normally recommend in this case is to simply reconnect to the data feed: https://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect It takes a few minutes for the server to update with new authorizations. If after activating the data feed on your account you connected within one or two minutes, you may not have had authorization on that connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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