Support Board
Date/Time: Sat, 28 Dec 2024 07:38:23 +0000
6MH6 Daily Charts Blank
View Count: 855
| [2016-01-13 12:47:07] |
| infpz - Posts: 826 |
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Any suggestions? There are no download failed or symbol unknown messages.
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| [2016-01-13 14:27:17] |
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Go to that chart and select Edit >> Delete All Data and Download. The chart data should appear. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-13 14:31:24] |
| infpz - Posts: 826 |
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Done, see image please.
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1234.png| [2016-01-13 14:36:24] |
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Clear the Message Log by pressing the "Clear Log" button on the Message Log. Re-download the data again and then post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-13 14:46:34] |
| infpz - Posts: 826 |
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Software version: 1352 | 2016-01-13 08:46:13 Uses New Spreadsheets | 2016-01-13 08:46:13 Enabled for: Advanced Features. | 2016-01-13 08:46:13 Enabled for: Advanced Features 2. | 2016-01-13 08:46:13 Enabled for: Sierra Chart Historical Data Service. | 2016-01-13 08:46:13 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-13 08:46:13 Current selected Data/Trading service: TransAct Trading | 2016-01-13 08:46:13 Chart Update Interval: 40 | 2016-01-13 08:46:13 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-13 08:46:13 2016-01-13 08:46:13 Local computer time | 2016-01-13 08:46:13 2016-01-13 14:46:13 Local computer time in UTC | 2016-01-13 08:46:13 2016-01-13 08:46:13 Local computer time in SC Time Zone | 2016-01-13 08:46:13 2016-01-12 12:46:35 Server time in UTC | 2016-01-13 08:46:13 Local computer UTC time and Server UTC time difference: 37 seconds. | 2016-01-13 08:46:13 Notice: Your computer's clock is off by 37 seconds. For help with this, press the 'Send for Analysis' button. | 2016-01-13 08:46:13 Program path: C:\SierraChart\SierraChartTransActMA\ | 2016-01-13 08:46:13 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2016-01-13 08:46:13 OS Version Number: 5.1 | 2016-01-13 08:46:13 Locale Information: C | 2016-01-13 08:46:13 HD Request # 35 | Downloading Historical Daily chart data for 6MH6. Starting date: 1966-01-13. Service: ta | 2016-01-13 08:46:19 HD Request # 35 | Requesting historical Daily data for M6H16 starting at 1966-01-12 | 2016-01-13 08:46:19 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2016-01-13 08:46:19 HTTP connection to ds01.ddfplus.com:80 (839) | Connected. | 2016-01-13 08:46:19 HD Request # 35 | Receiving historical Daily data for 6MH6 starting at 2014-08-11 | 2016-01-13 08:46:19 Writing historical Daily data for 6MH6 to the file 6MH6.dly | 2016-01-13 08:46:19 HD Request # 35 | Received 361 records from 2014-08-11 00:00:00 to 2016-01-13 00:00:00 (521.0 days) and wrote 361 records for 6MH6 | 2016-01-13 08:46:19 HD Request # 35 | Daily download COMPLETE for 6MH6. Completion time: 0s. Unique request ID: 34 | 2016-01-13 08:46:19 Removed historical data download ID 34 | 2016-01-13 08:46:19 6MH6 Daily #1 | Reloading chart. | 2016-01-13 08:46:19 6MH6 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\SierraChartTransActMA\Data\6MH6.dly | 2016-01-13 08:46:19 |
| [2016-01-13 18:09:22] |
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We see no reason why the chart would be blank. Let us know when we can call to look into this and make sure the correct telephone number is here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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