Support Board
Date/Time: Sat, 28 Dec 2024 00:47:29 +0000
Missing timestamp using SC data
View Count: 677
| [2016-01-08 19:20:17] |
| Neo - Posts: 198 |
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I'm missing today's (1/8) 9:56 time stamp in certain US Equities, eg FB, TSLA, AMZN Can someone please confirm this it not a fault at my end. Thanks |
| [2016-01-08 20:02:53] |
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This was a problem on our side. The missing data is being patched now. Allow about one hour for this to complete. After that time follow the instructions here to download the missing data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart We are making changes to prevent this kind of problem from occurring. It does not occur frequently but sometimes we have seen it occur. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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