Support Board
Date/Time: Sat, 28 Dec 2024 01:26:19 +0000
Message Log Error: User file in not available
View Count: 1463
| [2016-01-07 23:03:08] |
| User338832 - Posts: 4 |
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I'm getting this message: User file is not available: JP_Collection.dll | 2016-01-07 15:49:11 * in the message log. This is a collection of custom studies that are not working in my charts. I've checked permissions and security on the file and data folder that it is located and they seem to be fine. I'm not sure why Sierra is not making this file available. Log: Software version: 1350 | 2016-01-07 15:49:08 Uses New Spreadsheets | 2016-01-07 15:49:08 Usage end date: 2016-03-26 | 2016-01-07 15:49:08 Enabled for: Advanced Features. | 2016-01-07 15:49:08 Enabled for: Advanced Features 2. | 2016-01-07 15:49:08 Enabled for: Sierra Chart Historical Data Service. | 2016-01-07 15:49:08 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-07 15:49:08 Current selected Data/Trading service: TransAct Trading | 2016-01-07 15:49:08 Chart Update Interval: 400 | 2016-01-07 15:49:08 Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-01-07 15:49:08 2016-01-07 15:49:08 Local computer time | 2016-01-07 15:49:08 2016-01-07 22:49:08 Local computer time in UTC | 2016-01-07 15:49:08 2016-01-07 15:49:08 Local computer time in SC Time Zone | 2016-01-07 15:49:08 2016-01-07 22:49:04 Server time in UTC | 2016-01-07 15:49:08 Local computer UTC time and Server UTC time difference: 4 seconds. | 2016-01-07 15:49:08 Program path: C:\SierraChart\ | 2016-01-07 15:49:08 Data Files path: C:\SierraChart\data\Chris\ | 2016-01-07 15:49:08 OS Version Number: 6.1 | 2016-01-07 15:49:08 Locale Information: C | 2016-01-07 15:49:08 Checking for new symbol settings for ta | 2016-01-07 15:49:08 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-07 15:49:08 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-07 15:49:08 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-07 15:49:08 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-07 15:49:09 Symbol settings are up-to-date for ta | 2016-01-07 15:49:09 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-07 15:49:10 HTTP connection to www.sierrachart.com:80 (4) | Connected. | 2016-01-07 15:49:10 HTTP connection to www.sierrachart.com:80 (4) | Closed. No error. | 2016-01-07 15:49:11 HTTP connection to www.sierrachart.com:80 (4) | Shutdown and closed. | 2016-01-07 15:49:11 User file is not available: JP_Collection.dll | 2016-01-07 15:49:11 * HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-07 15:49:14 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-07 15:49:14 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-07 15:49:14 TransAct Trading | Starting server: C:\SierraChart\Transact\TransactToSierraBridge.exe | 2016-01-07 15:49:14 TransAct Trading | Connecting to the server 127.0.0.1. Port 1869 | 2016-01-07 15:49:16 Socket (5) | Connected. | 2016-01-07 15:49:16 TransAct Trading | Connected to server. | 2016-01-07 15:49:16 TransAct Trading | Sending logon request message. | 2016-01-07 15:49:16 TransAct Trading | Server Name: Transact Futures/TransactToSierraBridge/1.3.5.0. | 2016-01-07 15:49:19 TransAct Trading | Server protocol version: 4. Client protocol version: 7 | 2016-01-07 15:49:19 TransAct Trading | Successfully connected. Operation Successful. | 2016-01-07 15:49:19 TransAct Trading | Trading is supported. | 2016-01-07 15:49:19 TransAct Trading | Order cancel and replace is supported. | 2016-01-07 15:49:19 TransAct Trading | Connected to data and trading server. | 2016-01-07 15:49:19 |
| [2016-01-08 03:50:21] |
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Who is the provider of the JP_Collection.dll file? We do not have this file. They will need to provide that to us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-08 13:40:51] |
| User338832 - Posts: 4 |
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This file is from a third party, and I should be provisioned to use that file. His name is Yonatan Lev El, a Sierra chart user. I've uploaded the file.
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 JP_Collection.dll - Attached On 2016-01-08 13:39:27 UTC - Size: 136.5 KB - 339 views |
| [2016-01-08 18:09:56] |
| User338832 - Posts: 4 |
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You can disregard this post. I was able to get past the issue.
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