Support Board
Date/Time: Sat, 28 Dec 2024 01:18:30 +0000
FXCM dont connect after upgrade to 1350 version.
View Count: 819
| [2016-01-07 13:00:38] |
| User368248 - Posts: 46 |
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Hello. Just upgrading to 1350 and my connection show error log below: I did not change values on DTS, I tested on old Sierra Version and its working good. If I use "Use Data Feed 2"(false) then its working but its show spread too high ( why? ) but I get continuos price/quote. Can you fixed please? ************** FXCM FIX Trading 2 | Connecting to the server fxcm2.sierracharts.com. Port 443 | 2016-01-07 06:55:09 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-01-07 06:55:09 Socket (21) | Connected. | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Connected to server. | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Sending Encoding Request to server | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Setting DTC Encoding to Binary VLS | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Sending logon request message. | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Server Name: SC Real-Time Server. | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Server protocol version: 7. Client protocol version: 7 | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Logon error received from server: No data service given. | 2016-01-07 06:55:10 Socket (21) | Shutdown and closed. | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Disconnected from the server. | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Data feed disconnected. Will reconnect. | 2016-01-07 06:55:10 FXCM FIX Trading 2 | Connecting to the server fxcm2.sierracharts.com. Port 10048 | 2016-01-07 06:55:12 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-01-07 06:55:12 Socket (22) | Connected. | 2016-01-07 06:55:12 FXCM FIX Trading 2 | Connected to server. | 2016-01-07 06:55:12 FXCM FIX Trading 2 | Sending Encoding Request to server | 2016-01-07 06:55:12 FXCM FIX Trading 2 | Setting DTC Encoding to Binary VLS | 2016-01-07 06:55:12 FXCM FIX Trading 2 | Sending logon request message. | 2016-01-07 06:55:12 FXCM FIX Trading 2 | Server Name: SC Real-Time Server. | 2016-01-07 06:55:12 FXCM FIX Trading 2 | Server protocol version: 7. Client protocol version: 7 | 2016-01-07 06:55:12 FXCM FIX Trading 2 | Logon error received from server: No data service given. | 2016-01-07 06:55:12 Socket (22) | Shutdown and closed. | 2016-01-07 06:55:12 FXCM FIX Trading 2 | Disconnected from the server. | 2016-01-07 06:55:12 FXCM FIX Trading 2 | Data feed disconnected. Will reconnect. | 2016-01-07 06:55:12 ****************************** Date Time Of Last Edit: 2016-01-07 14:14:36
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| [2016-01-07 17:37:50] |
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We are solving this now. Give us about 10 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-07 17:48:47] |
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This is now solved. You should be able to use the FXCM 2 data feed now. Let us know if it connects without a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-07 18:14:30] |
| User368248 - Posts: 46 |
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Thanks, its working now. I see now you are using ds5.sierracharts.com. Why we can not get direct feed directly from fxcm ? Thanks.. |
| [2016-01-07 18:30:33] |
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Sierra Chart can deliver the data feed more efficiently to users rather than users using the data feed directly from FXCM. Also it simplifies data access for users when the data is provided through our own servers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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