Support Board
Date/Time: Thu, 31 Oct 2024 10:12:41 +0000
Download Failed Error. CTS T4 FIX Connection
View Count: 744
| [2016-01-04 07:02:39] |
| tradernikki - Posts: 41 |
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$SPX Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\$SPX.dly | 2016-01-04 00:55:56 CTS T4 FIX | Starting real-time market data updates for: $SPX. ID: 3 | 2016-01-04 00:55:57 Symbol Error - $SPX is unknown, unavailable, or improperly formatted. CTS T4 FIX | Symbol format needs to be [contract].[market].[exchange]. | 2016-01-04 00:55:57 HD Request # 4 | Downloading Historical Daily chart data for $SPX. Starting date: 1966-01-03. Service: cboe.index | 2016-01-04 00:55:57 HD Request # 4 | Error downloading historical Daily data for $SPX. Not downloading any data. Maximum downloads exceeded for the day. Limit: 200 | 2016-01-04 00:55:57 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SPX | 2016-01-04 00:55:57 HD Request # 4 | Daily download COMPLETE for $SPX. Completion time: 0s. Unique request ID: 7 | 2016-01-04 00:55:57 Removed historical data download ID 7 | 2016-01-04 00:55:57 $SPX Daily #2 | Reloading chart. | 2016-01-04 00:55:57 $SPX Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\$SPX.dly | 2016-01-04 00:55:57 $SPX Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\$SPX.dly | 2016-01-04 00:56:10 HD Request # 5 | Downloading Historical Daily chart data for $SPX. Starting date: 1966-01-03. Service: cboe.index | 2016-01-04 00:56:11 HD Request # 5 | Error downloading historical Daily data for $SPX. Not downloading any data. Maximum downloads exceeded for the day. Limit: 200 | 2016-01-04 00:56:11 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $SPX | 2016-01-04 00:56:11 HD Request # 5 | Daily download COMPLETE for $SPX. Completion time: 0s. Unique request ID: 8 | 2016-01-04 00:56:11 Removed historical data download ID 8 | 2016-01-04 00:56:11 $SPX Daily #2 | Reloading chart. | 2016-01-04 00:56:11 $SPX Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\$SPX.dly | 2016-01-04 00:56:11 I want to view the $SPX chart and it reported a "Download Failed" message. I am connected to my TST Combine account with CTS T4 FIX and I didn't have this error when connected to my previous connection with Stage 5 Gain. What seems to be the problem? The same thing happens when I'm downloading CL data Regards, Nikki |
 2016-01-04_13-56-17.png / V - Attached On 2016-01-04 07:01:47 UTC - Size: 26.56 KB - 296 views |
| [2016-01-04 09:42:03] |
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This is the relevant error message: HD Request # 4 | Error downloading historical Daily data for $SPX. Not downloading any data. Maximum downloads exceeded for the day. Limit: 200 | 2016-01-04 00:55:57
Once you pay for usage time following the instructions below, this limit becomes much higher and you will be able to download historical daily data again. ---- 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-04 10:21:21] |
| tradernikki - Posts: 41 |
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Okay, thank you very much. Is there any news on the TST Discount? Or can I use the discount for next month usage? Regards, Nikki |
| [2016-01-04 16:13:46] |
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Your account was confirmed today, and the discount has been applied. 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/usercp.php?page=SCUsageTimePayments Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Sierra Chart Support Date Time Of Last Edit: 2016-01-04 16:17:03
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