Support Board
Date/Time: Fri, 27 Dec 2024 00:08:54 +0000
data lagging
View Count: 811
| [2015-12-23 15:31:11] |
| User441874 - Posts: 2 |
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I am having a issue in terms of getting live data, its not getting updated. I have to disconnect and connect again everytime i want to receive latest data and even still, its 15 minutes lagging. i dont know what is going on. Would you help?? Thanks. I am sending my log along with this. Thanks. Software version: 1343 | 2015-12-23 14:23:39 Uses New Spreadsheets | 2015-12-23 14:23:39 Usage end date: 2016-01-06 | 2015-12-23 14:23:39 Enabled for: Advanced Features. | 2015-12-23 14:23:39 Enabled for: Advanced Features 2. | 2015-12-23 14:23:39 Enabled for: Sierra Chart Historical Data Service. | 2015-12-23 14:23:39 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-12-23 14:23:39 Current selected Data/Trading service: SC Data - All Services | 2015-12-23 14:23:39 Chart Update Interval: 500 | 2015-12-23 14:23:39 Time Zone: +00:00:00 (UTC+00) | 2015-12-23 14:23:39 2015-12-23 14:23:39 Local computer time | 2015-12-23 14:23:39 2015-12-23 14:23:39 Local computer time in UTC | 2015-12-23 14:23:39 2015-12-23 14:23:39 Local computer time in SC Time Zone | 2015-12-23 14:23:39 2015-12-23 14:23:36 Server time in UTC | 2015-12-23 14:23:39 Local computer UTC time and Server UTC time difference: 2 seconds. | 2015-12-23 14:23:39 Program path: C:\SierraChart\ | 2015-12-23 14:23:39 Data Files path: C:\SierraChart\Data\ | 2015-12-23 14:23:39 OS Version Number: 6.2 | 2015-12-23 14:23:39 Locale Information: C | 2015-12-23 14:23:39 Checking for new symbol settings for scdataallservices | 2015-12-23 14:23:39 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-12-23 14:23:39 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2015-12-23 14:23:39 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2015-12-23 14:23:39 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2015-12-23 14:23:39 Symbol settings are up-to-date for scdataallservices | 2015-12-23 14:23:42 SC Data - All Services | Connected to data server. | 2015-12-23 14:23:44 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2015-12-23 14:23:47 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2015-12-23 14:23:47 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2015-12-23 14:23:47 GGH16 [C] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-12-22 18:20:00. Next Bar Date Time: 2015-12-22 17:20:00. Filename: GGH16.scid | 2015-12-23 15:25:27 GGH16 [C] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-12-22 18:15:00. Next Bar Date Time: 2015-12-22 17:15:00. Filename: GGH16.scid | 2015-12-23 15:25:27 GGH16 [C] #1 | VbP for TPO Chart full recalculation. | 2015-12-23 15:25:27 Mapping GGH16 to GGH16. Service code: eurex | 2015-12-23 15:25:27 SC Exchange Data | Starting real-time market data updates for: GGH16. ID: 1 | 2015-12-23 15:25:27 Intraday data recording state for symbol GGH16 is set to download 'Pending'. | 2015-12-23 15:25:27 HD Request # 2 | Downloading Intraday chart data for GGH16 to the file GGH16.scid. Service: eurex | 2015-12-23 15:25:27 HD Request # 2 | Download start Date-Time: 2015-12-23 14:06:35.000 | 2015-12-23 15:25:27 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-12-23 15:25:27 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-12-23 15:25:27 GGH16 [C] 60 Min #7 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-12-22 18:00:00. Next Bar Date Time: 2015-12-22 17:00:00. Filename: GGH16.scid | 2015-12-23 15:25:27 HD Request # 3 | Downloading Historical Daily chart data for GGH16. Starting date: 2015-12-22. Service: eurex | 2015-12-23 15:25:27 HD Request # 3 | Requesting historical Daily data for GGH16 starting at 2015-12-21 | 2015-12-23 15:25:27 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2015-12-23 15:25:27 HTTP connection to ds01.ddfplus.com:80 (35) | Connected. | 2015-12-23 15:25:27 GGH16 [C] 1 Min #5 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-12-22 18:20:00. Next Bar Date Time: 2015-12-22 17:20:00. Filename: GGH16.scid | 2015-12-23 15:25:27 GGH16 [C] 1 Min #6 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2015-12-22 18:20:00. Next Bar Date Time: 2015-12-22 17:20:00. Filename: GGH16.scid | 2015-12-23 15:25:27 Socket (34) | Connected. | 2015-12-23 15:25:27 HD Request # 2 | Sending historical data logon request message. | 2015-12-23 15:25:27 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-12-23 14:06:35. Record interval: 1. Symbol: GGH16 | 2015-12-23 15:25:27 HD Request # 3 | Receiving historical Daily data for GGH16 starting at 2015-12-21 | 2015-12-23 15:25:27 Writing historical Daily data for GGH16 to the file GGH16.dly | 2015-12-23 15:25:27 HD Request # 3 | Received 3 records from 2015-12-21 00:00:00 to 2015-12-23 00:00:00 (3.0 days) and wrote 2 records for GGH16 | 2015-12-23 15:25:27 HD Request # 2 | Decompressing data. | 2015-12-23 15:25:27 HD Request # 2 | Receiving Intraday data for GGH16 starting at 2015-12-23 14:06:35 | 2015-12-23 15:25:27 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-12-23 14:06:35 | 2015-12-23 15:25:27 HD Request # 3 | Daily download COMPLETE for GGH16. Completion time: 0s. Unique request ID: 2 | 2015-12-23 15:25:27 Removed historical data download ID 2 | 2015-12-23 15:25:27 GGH16 [C] [M] Daily #2 | Reloading chart. | 2015-12-23 15:25:28 Socket (34) | Shutdown and closed. | 2015-12-23 15:25:28 The network socket for historical data has been closed. | 2015-12-23 15:25:28 HD Request # 2 | Received 822 records from 2015-12-23 14:06:35 to 2015-12-23 15:15:25 (68.8 minutes) and wrote 822 records for GGH16 | 2015-12-23 15:25:28 HD Request # 2 | Intraday download COMPLETE for GGH16. Completion time: 1s. Unique request ID: 1 | 2015-12-23 15:25:28 Removed historical data download ID 1 | 2015-12-23 15:25:28 Real-time Intraday chart data file updates started for GGH16 | 2015-12-23 15:25:28 GGH16 [C] [M] Weekly #4 | Reloading chart. | 2015-12-23 15:25:28 HTTP connection to ds01.ddfplus.com:80 (35) | Closed. No error. | 2015-12-23 15:26:32 HTTP connection to ds01.ddfplus.com:80 (35) | Shutdown and closed. | 2015-12-23 15:26:32 |
| [2015-12-23 15:40:22] |
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The data service that you are using does not provide Real-Time Futures data. For more details regarding Futures data, refer to: http://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support Date Time Of Last Edit: 2015-12-23 18:48:50
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| [2015-12-23 18:46:42] |
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Refer to the documentation here about this: Sierra Chart Historical Data Service: Sierra Chart Historical Data Service Does Not Provide Real-Time Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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