Support Board
Date/Time: Thu, 26 Dec 2024 23:45:58 +0000
Chart missing months
View Count: 778
| [2015-12-22 22:48:59] |
| rhovega - Posts: 279 |
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I have a specific instrument (ZB) in a specific chartbook which fails to download data between January to June 2015. Deleting and redownloading does not fix the problem. Opening a new tab/symbol does not fix the problem either. Opening the instrument in a different chartbook works fine. The data is already in the data folder. Would you know what could be the reason? Thank you |
| [2015-12-23 02:44:39] |
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Is this a Continuous Futures Contract chart? Did you check the Historical Chart and Rollover Symbol Settings for this symbol: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php Make sure you follow the right procedure to re-download data for all of the contract months if it is a Continuous Futures Contract chart: https://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-23 02:46:33] |
| rhovega - Posts: 279 |
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Yes. On the main instance. Somehow problem disappeared after reopening Sierra. Will post back here if it happens again and doesn't go away. Txs.
Date Time Of Last Edit: 2015-12-23 02:46:55
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