Home >> Support Board

Support Board

Date/Time: Fri, 27 Dec 2024 01:14:11 +0000

How to Post a Message for Support

Incomplete charts with IB

View Count: 980

[2015-12-21 17:43:34] #1 [Go To First Post]
FedeM - Posts: 13
I keep getting charts where the last few candles are missing, and it keeps updating. You can still see the bid/ask moving with current data. An example: http://prntscr.com/9gvjaq

[2015-12-21 18:35:48] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 3: http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-21 19:19:26] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let us know if you still need help with this or if help topic 3 provided a solution. It is not clear what the reason for the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-21 19:19:48

[2015-12-22 13:29:58] #4 [Go To First Post]
FedeM - Posts: 13
This doesn't happen often, but when it does I just can't fix it and have to use the TWS charts for that ticker. Right now (since yesterday), I can't get new quotes from FIVE. On the watchlist the price is always $0. When I delete and download, I get an error (see attachment). What can I send you so you check out what the problem is? Or do I delete the FIVE file manually?


FIVE.JPG / V - Attached On 2015-12-22 13:27:47 UTC - Size: 96.92 KB - 255 views

[2015-12-22 13:31:28] #5 [Go To First Post]
FedeM - Posts: 13
I can get a chart with previous candles, but new ones don't appear, and the quote on watchlist is always $0.

[2015-12-22 13:42:40] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Restart Sierra Chart, open chart for FIVE , connect to Trader Workstation and post a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-22 13:48:04] #7 [Go To First Post]
FedeM - Posts: 13
Here's the last part after I changed ticker to FIVE. HD Request # 35 \| Downloading Intraday chart data for FIVE to the file FIVE.scid. Service: ib \| 2015-12-22 08:44:14 HD Request # 35 \| Download start Date-Time: 2015-12-21 19:17:57.000 \| 2015-12-22 08:44:14 HD Request # 35 \| Requesting a total of 0 days and 53177 seconds. \| 2015-12-22 08:44:14 HD Request # 35 \| IB Backfill - Seconds requested: 53177. Seconds Remaining: 0. \| 2015-12-22 08:44:14 HD Request # 35 \| Requesting 53177 Seconds of data at 30 secs with ending Date-Time at 2015-12-22 09:54:14 for FIVE \| 2015-12-22 08:44:14 HD Request # 35 \| Message from IB: The contract description specified for FIVE is ambiguous. IB Error Code: 200. Request ID: 57. \| 2015-12-22 08:44:14 HD Request # 35 \| Error downloading historical Intraday data for FIVE. The symbol is unknown to the server. \| 2015-12-22 08:44:14 HD Request # 35 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for FIVE \| 2015-12-22 08:44:14 HD Request # 35 \| Intraday download COMPLETE for FIVE. Completion time: 0s. Unique request ID: 34 \| 2015-12-22 08:44:14 Removed historical data download ID 34 \| 2015-12-22 08:44:14 Real-time Intraday chart data file updates started for FIVE \| 2015-12-22 08:44:14 Message from IB: No historical data query found for ticker id:57. IB Error Code: 366. Request ID: 57. \| 2015-12-22 08:44:14

[2015-12-22 13:58:44] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to use this symbol specification: [stock symbol]-STK-[exchange / primary exchange] Refer to: https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock Let us know if that solves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2015-12-22 14:10:40] #9 [Go To First Post]
FedeM - Posts: 13
Download started but I get a pacing violation message and it's stuck now. FIVE-STK-SMART/NASDAQ Weekly #5 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\FIVE-STK-SMART[NASDAQ.dly \| 2015-12-22 09:07:09 PBR Daily #4 \| Reloading chart. \| 2015-12-22 09:07:09 FIVE-STK-SMART/NASDAQ Daily #4 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\FIVE-STK-SMART[NASDAQ.dly \| 2015-12-22 09:07:09 Intraday data recording state for symbol FIVE-STK-SMART/NASDAQ is set to download 'Pending'. \| 2015-12-22 09:07:09 HD Request # 43 \| Downloading Intraday chart data for FIVE-STK-SMART/NASDAQ to the file FIVE-STK-SMART[NASDAQ.scid. Service: ib \| 2015-12-22 09:07:10 HD Request # 43 \| Download start Date-Time: 2015-08-17 09:52:00.000 \| 2015-12-22 09:07:10 HD Request # 43 \| Requesting a total of 127 days and 5710 seconds. \| 2015-12-22 09:07:10 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10892110. \| 2015-12-22 09:07:10 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-18 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:10 Historical Daily data request for FIVE-STK-SMART/NASDAQ is discarded because a matching download is already pending and the new one is not for earlier data. \| 2015-12-22 09:07:10 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:10 HD Request # 43 \| Receiving Intraday data for FIVE-STK-SMART/NASDAQ starting at 2015-08-17 09:42:30 \| 2015-12-22 09:07:10 HD Request # 43 \| Timestamp of first Intraday data file record written: 2015-08-17 09:52:00 \| 2015-12-22 09:07:10 HD Request # 43 \| Received 1560 records and wrote 1240 records from 2015-08-14 17:42:00 to 2015-08-18 09:41:30. \| 2015-12-22 09:07:10 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10805710. \| 2015-12-22 09:07:10 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-19 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:10 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:10 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-08-17 17:42:00 to 2015-08-19 09:41:30. \| 2015-12-22 09:07:11 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10719310. \| 2015-12-22 09:07:11 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-20 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:11 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:11 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-08-18 17:42:00 to 2015-08-20 09:41:30. \| 2015-12-22 09:07:11 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10632910. \| 2015-12-22 09:07:11 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-21 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:11 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:12 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-08-19 17:42:00 to 2015-08-21 09:41:30. \| 2015-12-22 09:07:12 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10546510. \| 2015-12-22 09:07:12 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-22 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:12 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:12 HD Request # 43 \| Received 2220 records and wrote 1236 records from 2015-08-20 12:00:00 to 2015-08-21 19:59:30. \| 2015-12-22 09:07:12 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10460110. \| 2015-12-22 09:07:12 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-23 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:12 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:13 HD Request # 43 \| Received 2220 records and wrote 0 records from 2015-08-20 12:00:00 to 2015-08-21 19:59:30. \| 2015-12-22 09:07:13 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10373710. \| 2015-12-22 09:07:13 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-24 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:13 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:13 HD Request # 43 \| Received 1740 records and wrote 204 records from 2015-08-20 17:42:00 to 2015-08-24 09:41:30. \| 2015-12-22 09:07:13 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10287310. \| 2015-12-22 09:07:13 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-25 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:13 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:14 HD Request # 43 \| Received 1740 records and wrote 1260 records from 2015-08-21 17:42:00 to 2015-08-25 09:41:30. \| 2015-12-22 09:07:14 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10200910. \| 2015-12-22 09:07:14 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-26 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:14 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:15 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-08-24 17:42:00 to 2015-08-26 09:41:30. \| 2015-12-22 09:07:15 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10114510. \| 2015-12-22 09:07:15 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-27 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:15 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:15 HD Request # 43 \| Received 1583 records and wrote 1283 records from 2015-08-25 17:42:00 to 2015-08-27 09:41:30. \| 2015-12-22 09:07:15 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 10028110. \| 2015-12-22 09:07:15 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-28 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:15 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:16 HD Request # 43 \| Received 1621 records and wrote 1298 records from 2015-08-26 17:42:00 to 2015-08-28 09:41:30. \| 2015-12-22 09:07:16 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9941710. \| 2015-12-22 09:07:16 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-29 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:16 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:16 HD Request # 43 \| Received 2258 records and wrote 1236 records from 2015-08-27 12:00:00 to 2015-08-28 19:59:30. \| 2015-12-22 09:07:16 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9855310. \| 2015-12-22 09:07:16 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-30 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:16 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:17 HD Request # 43 \| Received 2258 records and wrote 0 records from 2015-08-27 12:00:00 to 2015-08-28 19:59:30. \| 2015-12-22 09:07:17 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9768910. \| 2015-12-22 09:07:17 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-08-31 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:17 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:18 HD Request # 43 \| Received 1783 records and wrote 209 records from 2015-08-27 17:42:00 to 2015-08-31 09:41:30. \| 2015-12-22 09:07:18 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9682510. \| 2015-12-22 09:07:18 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-01 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:18 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:18 HD Request # 43 \| Received 1745 records and wrote 1260 records from 2015-08-28 17:42:00 to 2015-09-01 09:41:30. \| 2015-12-22 09:07:18 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9596110. \| 2015-12-22 09:07:18 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-02 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:18 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:19 HD Request # 43 \| Received 1621 records and wrote 1321 records from 2015-08-31 17:42:00 to 2015-09-02 09:41:30. \| 2015-12-22 09:07:19 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9509710. \| 2015-12-22 09:07:19 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-03 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:19 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:19 HD Request # 43 \| Received 1881 records and wrote 1520 records from 2015-09-01 17:42:00 to 2015-09-03 09:41:30. \| 2015-12-22 09:07:19 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9423310. \| 2015-12-22 09:07:19 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-04 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:19 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:20 HD Request # 43 \| Received 1969 records and wrote 1409 records from 2015-09-02 17:42:00 to 2015-09-04 09:41:30. \| 2015-12-22 09:07:20 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9336910. \| 2015-12-22 09:07:20 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-05 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:20 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:20 HD Request # 43 \| Received 2369 records and wrote 1236 records from 2015-09-03 12:00:00 to 2015-09-04 19:59:30. \| 2015-12-22 09:07:20 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9250510. \| 2015-12-22 09:07:20 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-06 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:20 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:21 HD Request # 43 \| Received 2369 records and wrote 0 records from 2015-09-03 12:00:00 to 2015-09-04 19:59:30. \| 2015-12-22 09:07:21 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9164110. \| 2015-12-22 09:07:21 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-07 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:21 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:22 HD Request # 43 \| Received 2369 records and wrote 0 records from 2015-09-03 12:00:00 to 2015-09-04 19:59:30. \| 2015-12-22 09:07:22 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 9077710. \| 2015-12-22 09:07:22 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-08 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:22 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:22 HD Request # 43 \| Received 1709 records and wrote 24 records from 2015-09-03 17:42:00 to 2015-09-08 09:41:30. \| 2015-12-22 09:07:22 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8991310. \| 2015-12-22 09:07:22 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-09 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:22 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:23 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-09-04 17:42:00 to 2015-09-09 09:41:30. \| 2015-12-22 09:07:23 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8904910. \| 2015-12-22 09:07:23 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-10 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:23 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:24 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-09-08 17:42:00 to 2015-09-10 09:41:30. \| 2015-12-22 09:07:24 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8818510. \| 2015-12-22 09:07:24 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-11 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:24 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:24 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-09-09 17:42:00 to 2015-09-11 09:41:30. \| 2015-12-22 09:07:24 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8732110. \| 2015-12-22 09:07:24 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-12 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:24 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:25 HD Request # 43 \| Received 2220 records and wrote 1236 records from 2015-09-10 12:00:00 to 2015-09-11 19:59:30. \| 2015-12-22 09:07:25 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8645710. \| 2015-12-22 09:07:25 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-13 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:25 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:25 HD Request # 43 \| Received 2220 records and wrote 0 records from 2015-09-10 12:00:00 to 2015-09-11 19:59:30. \| 2015-12-22 09:07:25 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8559310. \| 2015-12-22 09:07:25 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-14 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:25 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:26 HD Request # 43 \| Received 1560 records and wrote 24 records from 2015-09-10 17:42:00 to 2015-09-14 09:41:30. \| 2015-12-22 09:07:26 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8472910. \| 2015-12-22 09:07:26 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-15 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:26 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:26 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-09-11 17:42:00 to 2015-09-15 09:41:30. \| 2015-12-22 09:07:26 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8386510. \| 2015-12-22 09:07:26 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-16 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:26 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:27 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-09-14 17:42:00 to 2015-09-16 09:41:30. \| 2015-12-22 09:07:27 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8300110. \| 2015-12-22 09:07:27 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-17 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:27 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:27 HD Request # 43 \| Received 1561 records and wrote 1261 records from 2015-09-15 17:42:00 to 2015-09-17 09:41:30. \| 2015-12-22 09:07:27 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8213710. \| 2015-12-22 09:07:27 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-18 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:28 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:28 HD Request # 43 \| Received 1561 records and wrote 1260 records from 2015-09-16 17:42:00 to 2015-09-18 09:41:30. \| 2015-12-22 09:07:28 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8127310. \| 2015-12-22 09:07:28 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-19 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:28 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:29 HD Request # 43 \| Received 2220 records and wrote 1236 records from 2015-09-17 12:00:00 to 2015-09-18 19:59:30. \| 2015-12-22 09:07:29 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 8040910. \| 2015-12-22 09:07:29 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-20 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:29 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:29 HD Request # 43 \| Received 2220 records and wrote 0 records from 2015-09-17 12:00:00 to 2015-09-18 19:59:30. \| 2015-12-22 09:07:29 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7954510. \| 2015-12-22 09:07:29 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-21 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:29 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:30 HD Request # 43 \| Received 1560 records and wrote 24 records from 2015-09-17 17:42:00 to 2015-09-21 09:41:30. \| 2015-12-22 09:07:30 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7868110. \| 2015-12-22 09:07:30 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-22 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:30 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:31 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-09-18 17:42:00 to 2015-09-22 09:41:30. \| 2015-12-22 09:07:31 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7781710. \| 2015-12-22 09:07:31 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-23 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:31 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:31 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-09-21 17:42:00 to 2015-09-23 09:41:30. \| 2015-12-22 09:07:31 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7695310. \| 2015-12-22 09:07:31 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-24 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:31 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:32 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-09-22 17:42:00 to 2015-09-24 09:41:30. \| 2015-12-22 09:07:32 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7608910. \| 2015-12-22 09:07:32 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-25 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:32 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:32 HD Request # 43 \| Received 1560 records and wrote 1260 records from 2015-09-23 17:42:00 to 2015-09-25 09:41:30. \| 2015-12-22 09:07:32 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7522510. \| 2015-12-22 09:07:32 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-26 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:32 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:33 HD Request # 43 \| Received 2220 records and wrote 1236 records from 2015-09-24 12:00:00 to 2015-09-25 19:59:30. \| 2015-12-22 09:07:33 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7436110. \| 2015-12-22 09:07:33 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-27 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:33 HD Request # 43 \| Processing historical data message from TWS \| 2015-12-22 09:07:34 HD Request # 43 \| Received 2220 records and wrote 0 records from 2015-09-24 12:00:00 to 2015-09-25 19:59:30. \| 2015-12-22 09:07:34 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7349710. \| 2015-12-22 09:07:34 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-28 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:34 HD Request # 43 \| Message from IB: Historical Market Data Service error message:Historical data request pacing violation. IB Error Code: 162. Request ID: 112. \| 2015-12-22 09:07:34 HD Request # 43 \| Waiting 15 seconds for next download request. \| 2015-12-22 09:07:34 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:07:39 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:07:44 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7349710. \| 2015-12-22 09:07:49 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-28 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:07:49 HD Request # 43 \| Message from IB: Historical Market Data Service error message:Historical data request pacing violation. IB Error Code: 162. Request ID: 113. \| 2015-12-22 09:07:49 HD Request # 43 \| Waiting 30 seconds for next download request. \| 2015-12-22 09:07:49 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:07:54 HTTP connection to ds01.ddfplus.com:80 (22) \| Closed. No error. \| 2015-12-22 09:07:58 HTTP connection to ds01.ddfplus.com:80 (22) \| Shutdown and closed. \| 2015-12-22 09:07:58 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:07:59 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:08:04 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:08:09 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:08:14 HD Request # 43 \| IB Backfill - Seconds requested: 86400. Seconds Remaining: 7349710. \| 2015-12-22 09:08:19 HD Request # 43 \| Requesting 1 Day of data at 30 secs with ending Date-Time at 2015-09-28 09:42:00 for FIVE-STK-SMART/NASDAQ \| 2015-12-22 09:08:19 HD Request # 43 \| Message from IB: Historical Market Data Service error message:Historical data request pacing violation. IB Error Code: 162. Request ID: 114. \| 2015-12-22 09:08:19 HD Request # 43 \| Waiting 45 seconds for next download request. \| 2015-12-22 09:08:19 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:08:24 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:08:29 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:08:34 HD Request # 43 \| Next download request is pending. \| 2015-12-22 09:08:39

[2015-12-22 19:29:52] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are working on this now. We are implementing a proper solution to this. Just give us about 20 more minutes. We realize this is blocking the downloading of data for other charts until this download is done, and the updating for this chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-22 19:30:22

[2015-12-22 19:55:34] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have this now solved: Mapping FIVE-STK-SMART/NASDAQ to FIVE. Service code: equities.us \| 2015-12-22 13:52:33 Select File >> Disconnect. Make sure Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds is enabled. Follow the instructions here to Update the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettings After reconnecting to the data feed, the historical data will now be downloaded from the Sierra Chart Historical Data service without any delays. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-22 19:56:05

[2015-12-22 21:40:10] #12 [Go To First Post]
FedeM - Posts: 13
That problem is now solved. Thank you very much.

To post a message in this thread, you need to log in with your Sierra Chart account: