Support Board
Date/Time: Fri, 27 Dec 2024 01:24:52 +0000
Notice: CQG Web API server unavailable
View Count: 798
| [2015-12-21 01:37:27] |
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We are noticing that the CQG Web API server that Sierra Chart uses for market data is currently having some problem apparently related to SSL/TLS and users will not be able to connect until this is resolved. CQG has been notified of this. This is an example of what you will see in the Sierra Chart message log caused by this: CQG WebAPI | Connecting to market data server api.cqg.com | 2015-12-20 19:33:51 CQG WebAPI | Connecting to websocket server. | 2015-12-20 19:33:51 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2015-12-20 19:33:51 CQG WebAPI websocket (10) | Connected. | 2015-12-20 19:33:51 CQG WebAPI websocket (10) | Starting SSL 3/2 connection. | 2015-12-20 19:33:51 CQG WebAPI websocket (10) | Unexpected close event while trying to connect SSL. | 2015-12-20 19:33:51 CQG WebAPI websocket (10) | Closed. No error. | 2015-12-20 19:33:51 CQG WebAPI websocket (10) | SSL object has been freed. SSL state is now disconnected. | 2015-12-20 19:33:51 CQG WebAPI websocket (10) | Shutdown and closed. | 2015-12-20 19:33:51 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-21 01:38:11
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| [2015-12-21 07:22:21] |
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It turns out that users would not have experienced this problem. Only we had experienced it due to a change we had made in the SSL layer to use any cipher. Once we removed that line of code we were able to connect. Although one revision of Sierra Chart was released with this change. So if you cannot connect to CQG, update with Help >> Download Prerelease. The version number is the same. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-21 07:22:45
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