Support Board
Date/Time: Thu, 26 Dec 2024 18:14:24 +0000
New orders get flat after a short while
View Count: 749
| [2015-12-16 16:13:33] |
| User89546 - Posts: 3 |
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Hello since months everything has been OK, but recently I'm experiencing a problem when placing the orders on the chart. I get market data from IB. After putting on the order on the chart, it first opens the position (which is visible in the chart trade window), but after few seconds the position gets flat, at least on the Sierra Chart side. Looking into the TWS plaatform, the position was still on. I keep getting this kind of messages: Interactive Brokers | Received Open orders end message. | 2015-12-16 16:17:36 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2015-12-16 16:21:06 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2015-12-16 16:21:06 Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2015-12-16 16:21:07 Message from IB: Market data farm connection is inactive but should be available upon demand.cashfarm. IB Error Code: 2108. Request ID: -1. | 2015-12-16 16:21:07 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. | 2015-12-16 16:21:07 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.us. IB Error Code: 2108. Request ID: -1. | 2015-12-16 16:21:07 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. | 2015-12-16 16:21:10 Message from IB: Market data farm connection is inactive but should be available upon demand.usfuture. IB Error Code: 2108. Request ID: -1. | 2015-12-16 16:21:10 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2015-12-16 16:21:12 Could you please support? Thanks |
| [2015-12-16 17:23:24] |
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You need to update Sierra Chart to the current version. This problem has been resolved. Refer to the information and instructions here: Notice: Important Update for Interactive Brokers Users | Post: 74190 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-16 17:24:54
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