Support Board
Date/Time: Thu, 26 Dec 2024 15:32:03 +0000
Connection problem with AMP/TTNet
View Count: 988
| [2015-12-13 23:52:51] |
| User266903 - Posts: 26 |
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AMP/TTNet | Connecting. | 2015-12-13 17:48:06 TT FIX Data | Connecting to 12.41.48.53. Port 10501 | 2015-12-13 17:48:06 TT FIX Data socket (116) | Connected. | 2015-12-13 17:48:06 TT FIX Data: Sending the Logon message. | 2015-12-13 17:48:06 TT FIX Data: Received a Logout message. Text = You are not allowed to log in at this time. A Forced Logoff has been applied to your user. | 2015-12-13 17:48:06 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2015-12-13 17:48:06 TT FIX Data socket (116) | Shutdown and closed. | 2015-12-13 17:48:06 TT FIX Data: Logged out and disconnected. | 2015-12-13 17:48:06 TT FIX Data: Disconnected. | 2015-12-13 17:48:06 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-12-13 17:48:06 Not sure why I am not "allowed" to connect. There was no forced liquidation, these is plenty of margin etc. Worked fine all of last week (and before), and now this. Any idea SC? Thanks! Any other AMP / TTNet users having problems? Or is it just me? |
| [2015-12-14 00:17:14] |
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You really need to contact your broker about this message: Text = You are not allowed to log in at this time. A Forced Logoff has been applied to your user. | 2015-12-13 17:48:06
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-14 04:47:44] |
| tobi - Posts: 351 |
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Have a look here: https://www.sierrachart.com/index.php?page=doc/AMPTTNet.php#ServerAvailability Should be working now. |
| [2015-12-14 04:51:19] |
| User266903 - Posts: 26 |
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tobi, this is a different issue. The link you posted is for weekend unavailability. AMP or TT has messed something up during the weekend and I am locked out. It is still not working, and will not work till someone in AMP does something about it.
Date Time Of Last Edit: 2015-12-14 04:52:01
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| [2015-12-14 05:08:14] |
| tobi - Posts: 351 |
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Ok. I thought you were trying to log in during the weekend (because aof the date; not sure what timezone you're at) For your information, it's working on my side, so it might be something specific with your account. |
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