Support Board
Date/Time: Thu, 26 Dec 2024 13:37:40 +0000
Failure Activation
View Count: 706
| [2015-12-11 06:44:21] |
| User642742 - Posts: 1 |
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Hello I have made a payment for 1 Month subscribtion 35$ through PAYPAL with ID 6RS07982VJ516205B on 10 Dec 2015 until today its appear in my Account Panel that ( Usage Time Expired ) ??? Will you pleaase cheak your acccounts and activate my account? BR |
| [2015-12-11 08:26:09] |
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We are checking on this. For the time being we have added 5 days to your account. Restart Sierra Chart to access the usage time. In your PayPal account to what email address was the payment sent to? Please provide us as many details as you can about the transaction. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-11 08:26:46
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| [2015-12-13 04:01:04] |
| User863046 - Posts: 7 |
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hello i Have made the payment through Paypal nashwan.mohd@gmail.com BR |
| [2015-12-13 04:08:14] |
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We see what the problem is. You made the payment on the 'nalthawr' account which you have now used to log into this Support Board with. So log into Sierra Chart using this account following the instructions here: http://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#DifferentAccountName Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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