Support Board
Date/Time: Fri, 27 Dec 2024 07:55:27 +0000
After update from 1330, toolbars in detached windows disappear
View Count: 979
| [2015-12-07 09:14:24] |
| phaedonk - Posts: 352 |
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Not sure if this is Sierra or Windows related (8.1 Pro) but it started right after I updated 1330 to 1333. Now I am on 1336 and it persists. You can see on the attached pic that only the far right part is visible. This happens at startup and when I detach a window. The only way I can fix it is if I disable the toolbar from the window command, or add another toolbar. Then the toolbars of the window appear normally. |
 2015-12-07 11_09_39-GU SC GBP.USD-CASH-IDEALPRO 15 Min #.png / V - Attached On 2015-12-07 09:11:50 UTC - Size: 15.52 KB - 317 views |
| [2015-12-07 09:16:30] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-07 09:38:05] |
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We tested Windows 7 (2 systems) and Windows 8.1. We cannot duplicate the problem on either one. We recommend restarting your computer and see if you still encounter it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-07 09:46:47] |
| phaedonk - Posts: 352 |
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I have restarted several times. I also run Actual Window Manager (actual multiple windows), a program for multiple monitors. Could it perhaps have something to do with it?
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| [2015-12-07 09:56:38] |
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It could, but we have to check to see what changes might have been made which might be causing the issue. Try temporarily disabling that manager program and see if it makes a difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-07 12:49:38] |
| phaedonk - Posts: 352 |
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I tried both to pause and exited it completely, then restarted Sierra. Unfortunately, the problem persists and seems to be unrelated to Actual Window Manager. Any other suggestion?
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| [2015-12-08 19:56:44] |
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We will see if we changed anything which might have caused this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-16 13:04:16] |
| phaedonk - Posts: 352 |
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Any update on this?
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| [2015-12-16 16:55:22] |
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Yes update to prerelease version 1340 and let us know if you see the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-17 13:54:23] |
| phaedonk - Posts: 352 |
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Yes, it is fixed, thank you.
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| [2015-12-30 16:06:30] |
| User94740 - Posts: 333 |
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am having the same problem. will update and c if it is still happening. pls disregard. thought i was having the same problem. will issue a different support request Date Time Of Last Edit: 2015-12-30 16:10:23
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