Support Board
Date/Time: Thu, 26 Dec 2024 04:06:58 +0000
Keep Disconnecting
View Count: 836
| [2015-12-04 10:06:33] |
| kam2001 - Posts: 79 |
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Hi, for some reason sierra chart data is keep disconnecting, please advise. see lines from the log below. HD Request # 12 | Sending historical data logon request message. | 2015-12-04 10:02:06 HD Request # 12 | Requesting Intraday data. Start Date-Time: 2015-12-04 09:59:18. Record interval: 0. Symbol: DYZ15 | 2015-12-04 10:02:06 Current selected Data/Trading service: SC Exchange Data | 2015-12-04 10:02:06 HD Request # 12 | Decompressing data. | 2015-12-04 10:02:06 HD Request # 12 | Receiving Intraday data for DYZ15 starting at 2015-12-04 09:59:18 | 2015-12-04 10:02:06 HD Request # 12 | Timestamp of first Intraday data file record written: 2015-12-04 09:59:19 | 2015-12-04 10:02:06 Socket (120) | Shutdown and closed. | 2015-12-04 10:02:06 The network socket for historical data has been closed. | 2015-12-04 10:02:06 HD Request # 12 | Received 157 records from 2015-12-04 09:59:18 to 2015-12-04 10:01:56 (2.6 minutes) and wrote 154 records for DYZ15 | 2015-12-04 10:02:06 HD Request # 12 | Intraday download COMPLETE for DYZ15. Completion time: 1s. Unique request ID: 10 | 2015-12-04 10:02:07 Removed historical data download ID 10 | 2015-12-04 10:02:07 Real-time Intraday chart data file updates started for DYZ15 | 2015-12-04 10:02:07 |
| [2015-12-04 10:56:09] |
| kam2001 - Posts: 79 |
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Intraday data recording state for symbol DYZ15 is set to download 'Pending'. | 2015-12-04 10:40:42 SC Exchange Data | Restarting real-time data updates for symbol: DYZ15 -> DYZ15 | 2015-12-04 10:40:42 HD Request # 4 | Downloading Intraday chart data for DYZ15 to the file DYZ15.scid. Service: eurex | 2015-12-04 10:40:42 HD Request # 4 | Download start Date-Time: 2015-12-04 10:39:44.000 | 2015-12-04 10:40:42 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2015-12-04 10:40:42 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-12-04 10:40:42 Socket (9) | Connected. | 2015-12-04 10:40:42 HD Request # 4 | Sending historical data logon request message. | 2015-12-04 10:40:42 SC Exchange Data | Clearing market depth for DYZ15. | 2015-12-04 10:40:42 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-12-04 10:39:44. Record interval: 0. Symbol: DYZ15 | 2015-12-04 10:40:42 HD Request # 4 | Decompressing data. | 2015-12-04 10:40:46 HD Request # 4 | Receiving Intraday data for DYZ15 starting at 2015-12-04 10:39:44 | 2015-12-04 10:40:46 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-12-04 10:39:47 | 2015-12-04 10:40:46 Socket (9) | Shutdown and closed. | 2015-12-04 10:40:46 The network socket for historical data has been closed. | 2015-12-04 10:40:46 |
| [2015-12-04 18:06:03] |
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These Message Logs are not complete so we cannot observe a problem from them. Update Sierra Chart by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate When you have the problem, provide a complete copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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