Support Board
Date/Time: Thu, 26 Dec 2024 03:46:18 +0000
Intraday chart missing data
View Count: 853
| [2015-12-03 08:54:41] |
| User417540 - Posts: 13 |
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APZ15
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 UploadImage.png / V - Attached On 2015-12-03 08:53:21 UTC - Size: 63.51 KB - 266 views Attachment Deleted. |
| [2015-12-03 11:05:31] |
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We are working on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-03 11:23:46] |
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This is now solved. Follow the instructions here to re-download the missing data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-04 05:44:26] |
| User417540 - Posts: 13 |
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Thanks got the data missing originally, but looking at data again new part missing, even after trying the link directions?
Date Time Of Last Edit: 2015-12-04 05:48:26
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| F.US.APZ15 [C] 30 Min #2 2015-12-04 16_45_23.974.png / V - Attached On 2015-12-04 05:47:14 UTC - Size: 46.15 KB - 278 views |
| [2015-12-04 18:49:40] |
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This missing data is now recovered. The underlying issue is due to problems with the CQG data feed. This is one of these issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-07 06:09:00] |
| User417540 - Posts: 13 |
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I still seem to get missing data patches in APZ15. I understand this is a CQG issue but would you know if there is a fix or it will be fixed as it comes up? Also, does SC Data have ASX/SFE contracts?.tks |
| [2015-12-07 08:34:57] |
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We see the problem and the missing data is now recovered as of this moment for the AP futures. We have contacted AMP about this. We think we have an idea of what the cause is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-07 08:35:33] |
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Does SC Data have ASX/SFE contracts?
No but we will look into adding this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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