Login Page - Create Account

Support Board


Date/Time: Wed, 25 Dec 2024 19:48:04 +0000



Tool Configuration feature

View Count: 859

[2015-12-01 16:30:39]
User842703 - Posts: 55
Just tried to use the TC button on a horizontal line but got a pop-up message saying your package does not support this function. is this correct? I don't use any of the advanced features and don't currently need historical data so its a bit extreme upgrading just to be able to change the appearance of lines.
[2015-12-01 16:57:33]
Sierra Chart - Max - Posts: 5758
To use the Tool Configuration buttons on the ControlBar and to have Multiple Tool configurations requires Sierra Chart package 3 or higher.

On Sierra Chart package 1, you can still customize Chart Drawings through the Chart Drawing Properties dialog:
http://www.sierrachart.com/index.php?page=doc/doc_Tools.html#ChartDrawingProperties
Sierra Chart Support
Date Time Of Last Edit: 2015-12-01 17:05:06
[2015-12-01 20:30:49]
User842703 - Posts: 55
Ok I'll see how that goes but there may be other functions that are not in Package 1 that I don't yet know about and can't do without. I recall seeing a table/matrix a month or so ago that set out in detail all the features of each package, but cant find it now. Do you have it archived somewhere on the website?
[2015-12-01 21:28:48]
Sierra Chart Engineering - Posts: 104368
What we could do is if there is something you really need, and package 3 is out of your price range we could for the next 4 months set your service package to 3 without an additional cost.

Also, service package 1 has been discontinued for new users. This is not relevant in your case. We are only mentioning it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2015-12-01 22:06:49]
User842703 - Posts: 55
Thanks for the suggestion. To be honest as I am only using this for an FXCM account and don't require any of the spreadsheet function or advanced indicators I would rather keep things as simple as possible (less moving parts to worry about). Having said that, if you could set it to package 3 for the next 4 months to enable the TC buttons and potentially any other features not in package 1, I can then decide going forward if these are must haves when renewing.

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account