Support Board
Date/Time: Wed, 25 Dec 2024 17:44:17 +0000
Uncommen message with SC FX charts
View Count: 790
| [2015-11-30 08:03:40] |
| tobi - Posts: 351 |
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When opening up a FX symbol, I get the message "Symbol is unknown" (s. screenshot). Everything seems ok though and the message disappears after a short while. Have not had this happening before. Have tried a Full Reset und Update From Server for the Symbol settings but still the same. Data service used: IB (s. screenshot) FX symbols used: from SC (not IB) |
 message.png / V - Attached On 2015-11-30 08:02:37 UTC - Size: 27.66 KB - 276 views data-service.png / V - Attached On 2015-11-30 08:02:41 UTC - Size: 47.7 KB - 276 views |
| [2015-11-30 08:50:46] |
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So the chart is updating properly in real-time? We are thinking this is caused by security definition request to Interactive Brokers. We will check on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-30 09:13:52] |
| tobi - Posts: 351 |
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Yes, chart is updating properly in real-time. I'm running this combination (IB as trade service but SC's FX symbols as data) for quite a while but never had this before. |
| [2015-11-30 09:23:04] |
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We think it is due to recent changes. You can safely ignore the error message.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-30 09:37:08] |
| tobi - Posts: 351 |
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Changes on SC's or IB's side? Will this message be eliminated in future updates (to not cause confusion)? |
| [2015-11-30 10:47:00] |
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This will be solved in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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