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Date/Time: Sat, 23 Nov 2024 05:35:25 +0000



Transact connection problem after update to version 990

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[2013-06-20 16:11:33]
RQ - Posts: 50
I'm running the SC software on multiple computer systems.
This afternoon I updated to version 990 on one system. While trying to connect to transact data the system forces a disconnection
As a point of interest I'm not using infinity futures S charts. My SC systems are independent and I would prefer to keep it that way if possible.
Please see copy of log below
Not connected to the Trading service. Select 'File >> Connect to Data Feed' to connect. You may need to reconnect with 'File >> Disconnect'. 'File >> Connect to Data Feed' | 2013-06-20 16:31:47
You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 16:32:03
This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 16:32:11
MAC Address Not Authorized | 2013-06-20 16:32:14
Connection Lost To Transact Price Server. | 2013-06-20 16:32:14
You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 16:33:17
This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 16:33:32
MAC Address Not Authorized | 2013-06-20 16:33:35
Connection Lost To Transact Price Server. | 2013-06-20 16:33:35
You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 16:34:16
This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 16:34:23
MAC Address Not Authorized | 2013-06-20 16:34:26
Connection Lost To Transact Price Server. | 2013-06-20 16:34:26
You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 16:35:47
This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 16:35:59
MAC Address Not Authorized | 2013-06-20 16:36:03
Connection Lost To Transact Price Server. | 2013-06-20 16:36:03
You Are Connecting To A LIVE SERVER. All Orders Are LIVE ORDERS. | 2013-06-20 17:02:17
This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you | 2013-06-20 17:02:23
MAC Address Not Authorized | 2013-06-20 17:02:25
Connection Lost To Transact Price Server. | 2013-06-20 17:02:25

[2013-06-20 16:27:53]
Sierra Chart Engineering - Posts: 104368
Please contact your broker about this. They will help you.

This is the first time you are accessing this account from this machine. An email has been sent to the account holder with further instructions. We take your security seriously. Please follow the brief process to help us verify your identity and keep you

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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