Support Board
Date/Time: Wed, 25 Dec 2024 15:36:57 +0000
Jitavi
View Count: 765
| [2015-11-24 20:46:09] |
| User290143 - Posts: 1 |
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Hello, since yesterday activated trial loads data into a chart and remain static. Software version: 1325 | 2015-11-24 19:09:01 Uses New Spreadsheets | 2015-11-24 19:09:01 Usage end date: 2015-12-08 | 2015-11-24 19:09:01 Enabled for: Advanced Features. | 2015-11-24 19:09:01 Enabled for: Advanced Features 2. | 2015-11-24 19:09:01 Enabled for: Sierra Chart Historical Data Service. | 2015-11-24 19:09:01 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-24 19:09:01 Current selected Data/Trading service: SC Data - All Services | 2015-11-24 19:09:01 Chart Update Interval: 500 | 2015-11-24 19:09:01 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-11-24 19:09:01 2015-11-24 19:09:01 Local computer time | 2015-11-24 19:09:01 2015-11-24 18:09:01 Local computer time in UTC | 2015-11-24 19:09:01 2015-11-24 19:09:01 Local computer time in SC Time Zone | 2015-11-24 19:09:01 2015-11-24 18:09:01 Server time in UTC | 2015-11-24 19:09:01 Local computer UTC time and Server UTC time difference: 1 seconds. | 2015-11-24 19:09:01 Program path: C:\SierraChart\ | 2015-11-24 19:09:01 Data Files path: C:\SierraChart\Data\ | 2015-11-24 19:09:01 OS Version Number: 6.2 | 2015-11-24 19:09:01 Locale Information: C | 2015-11-24 19:09:01 Checking for new symbol settings for scdataallservices | 2015-11-24 19:09:01 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-24 19:09:01 HTTP connection to www.sierrachart.com:80 (3) | Connected. | 2015-11-24 19:09:01 Symbol settings are up-to-date for scdataallservices | 2015-11-24 19:09:04 HTTP connection to www.sierrachart.com:80 (3) | Closed. No error. | 2015-11-24 19:09:09 HTTP connection to www.sierrachart.com:80 (3) | Shutdown and closed. | 2015-11-24 19:09:09 SC Data - All Services | Connected to data server. | 2015-11-24 19:11:09 NQZ15 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQZ15.scid | 2015-11-24 19:56:29 Mapping NQZ15 to NQZ15. Service code: cme | 2015-11-24 19:56:29 SC Exchange Data | Starting real-time market data updates for: NQZ15. ID: 1 | 2015-11-24 19:56:29 SC Exchange Data | Unable to connect without a username. | 2015-11-24 19:56:29 * Intraday data recording state for symbol NQZ15 is set to download 'Pending'. | 2015-11-24 19:56:29 HD Request # 2 | Downloading Intraday chart data for NQZ15 to the file NQZ15.scid. Service: cme | 2015-11-24 19:56:29 Compressing file: C:\SierraChart\Data\NQZ15.scid. This may take a while. | 2015-11-24 19:56:29 HD Request # 2 | Download start Date-Time: 2015-05-22 20:56:29.000 | 2015-11-24 19:56:29 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-24 19:56:29 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-24 19:56:29 Socket (27) | Connected. | 2015-11-24 19:56:29 HD Request # 2 | Sending historical data logon request message. | 2015-11-24 19:56:29 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-05-22 20:56:29. Record interval: 0. Symbol: NQZ15 | 2015-11-24 19:56:29 HD Request # 2 | Decompressing data. | 2015-11-24 19:56:30 HD Request # 2 | Receiving Intraday data for NQZ15 starting at 2015-05-22 21:37:32 | 2015-11-24 19:56:30 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-05-22 21:37:32 | 2015-11-24 19:56:30 Socket (27) | Shutdown and closed. | 2015-11-24 19:57:51 The network socket for historical data has been closed. | 2015-11-24 19:57:51 HD Request # 2 | Received 9883710 records from 2015-05-22 21:37:32 to 2015-11-24 19:46:30 (186.0 days) and wrote 9883710 records for NQZ15 | 2015-11-24 19:57:51 HD Request # 2 | Intraday download COMPLETE for NQZ15. Completion time: 1m 22s. Unique request ID: 1 | 2015-11-24 19:57:51 Removed historical data download ID 1 | 2015-11-24 19:57:51 Real-time Intraday chart data file updates started for NQZ15 | 2015-11-24 19:57:51 Mapping ESZ15 to ESZ15. Service code: cme | 2015-11-24 20:00:18 SC Exchange Data | Starting real-time market data updates for: ESZ15. ID: 2 | 2015-11-24 20:00:18 SC Exchange Data | Unable to connect without a username. | 2015-11-24 20:00:18 * Intraday data recording state for symbol ESZ15 is set to download 'Pending'. | 2015-11-24 20:00:18 HD Request # 3 | Downloading Intraday chart data for ESZ15 to the file ESZ15.scid. Service: cme | 2015-11-24 20:00:18 HD Request # 3 | Download start Date-Time: 2015-11-23 21:51:00.000 | 2015-11-24 20:00:18 HD Request # 3 | Using server: scdf2.sierracharts.com port 10149 | 2015-11-24 20:00:18 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-11-24 20:00:18 Socket (30) | Connected. | 2015-11-24 20:00:18 HD Request # 3 | Sending historical data logon request message. | 2015-11-24 20:00:18 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2015-11-23 21:51:00. Record interval: 0. Symbol: ESZ15 | 2015-11-24 20:00:19 HD Request # 3 | Decompressing data. | 2015-11-24 20:00:19 HD Request # 3 | Receiving Intraday data for ESZ15 starting at 2015-11-23 21:51:00 | 2015-11-24 20:00:19 HD Request # 3 | Timestamp of first Intraday data file record written: 2015-11-23 21:51:01 | 2015-11-24 20:00:19 Socket (30) | Shutdown and closed. | 2015-11-24 20:00:22 The network socket for historical data has been closed. | 2015-11-24 20:00:22 HD Request # 3 | Received 452158 records from 2015-11-23 21:51:00 to 2015-11-24 19:50:12 (22.0 hours) and wrote 452036 records for ESZ15 | 2015-11-24 20:00:22 HD Request # 3 | Intraday download COMPLETE for ESZ15. Completion time: 4s. Unique request ID: 2 | 2015-11-24 20:00:22 Removed historical data download ID 2 | 2015-11-24 20:00:22 Real-time Intraday chart data file updates started for ESZ15 | 2015-11-24 20:00:22 Mapping YMZ15 to YMZ15. Service code: cbot | 2015-11-24 20:03:25 SC Exchange Data | Starting real-time market data updates for: YMZ15. ID: 3 | 2015-11-24 20:03:25 SC Exchange Data | Unable to connect without a username. | 2015-11-24 20:03:25 * Intraday data recording state for symbol YMZ15 is set to download 'Pending'. | 2015-11-24 20:03:25 HD Request # 4 | Downloading Intraday chart data for YMZ15 to the file YMZ15.scid. Service: cbot | 2015-11-24 20:03:25 HD Request # 4 | Download start Date-Time: 2015-11-24 18:24:01.000 | 2015-11-24 20:03:25 HD Request # 4 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-24 20:03:25 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-24 20:03:25 Socket (33) | Connected. | 2015-11-24 20:03:25 HD Request # 4 | Sending historical data logon request message. | 2015-11-24 20:03:25 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-11-24 18:24:01. Record interval: 0. Symbol: YMZ15 | 2015-11-24 20:03:26 HD Request # 4 | Decompressing data. | 2015-11-24 20:03:26 HD Request # 4 | Receiving Intraday data for YMZ15 starting at 2015-11-24 18:24:01 | 2015-11-24 20:03:26 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-11-24 18:24:08 | 2015-11-24 20:03:26 Socket (33) | Shutdown and closed. | 2015-11-24 20:03:26 The network socket for historical data has been closed. | 2015-11-24 20:03:26 HD Request # 4 | Received 10175 records from 2015-11-24 18:24:01 to 2015-11-24 19:53:21 (89.3 minutes) and wrote 10173 records for YMZ15 | 2015-11-24 20:03:26 HD Request # 4 | Intraday download COMPLETE for YMZ15. Completion time: 1s. Unique request ID: 3 | 2015-11-24 20:03:26 Removed historical data download ID 3 | 2015-11-24 20:03:26 Real-time Intraday chart data file updates started for YMZ15 | 2015-11-24 20:03:26 Current selected Data/Trading service: SC Data - All Services | 2015-11-24 20:09:17 Current selected Data/Trading service: SC Data - All Services | 2015-11-24 20:37:20 |
| [2015-11-25 05:13:17] |
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Real-time data is not included for these symbols when using the Sierra Chart Historical Data Service which is part of the SC Data - All Services service. Refer to: Sierra Chart Historical Data Service: Sierra Chart Historical Data Service Does Not Provide Real-Time Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-26 06:20:36
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