Support Board
Date/Time: Wed, 25 Dec 2024 14:18:20 +0000
live date on free trial
View Count: 793
| [2015-11-23 15:06:47] |
| User122869 - Posts: 5 |
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Hi and good morning. Just setup sierra chart for free trial, but can't seem to be able to get live data. I am connected, but price are not moving. ty, MG |
| [2015-11-23 15:59:52] |
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What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on.
Sierra Chart Support |
| [2015-11-23 16:03:51] |
| User122869 - Posts: 5 |
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I have a CLF16 1000 volume chart open, I see in the left upper corner that I am connected, but the price on the chart doesn't move.
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| [2015-11-23 16:20:00] |
| User122869 - Posts: 5 |
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Software version: 1329 | 2015-11-23 11:07:44 Uses New Spreadsheets | 2015-11-23 11:07:44 Usage end date: 2015-12-08 | 2015-11-23 11:07:44 Enabled for: Advanced Features. | 2015-11-23 11:07:44 Enabled for: Advanced Features 2. | 2015-11-23 11:07:44 Enabled for: Sierra Chart Historical Data Service. | 2015-11-23 11:07:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-23 11:07:44 Current selected Data/Trading service: SC Data - All Services | 2015-11-23 11:07:44 Chart Update Interval: 500 | 2015-11-23 11:07:44 Time Zone: +00:00:00 (UTC+00) | 2015-11-23 11:07:44 2015-11-23 06:07:44 Local computer time | 2015-11-23 11:07:44 2015-11-23 11:07:44 Local computer time in UTC | 2015-11-23 11:07:44 2015-11-23 11:07:44 Local computer time in SC Time Zone | 2015-11-23 11:07:44 2015-11-23 11:07:44 Server time in UTC | 2015-11-23 11:07:44 Local computer UTC time and Server UTC time difference: 1 seconds. | 2015-11-23 11:07:44 Program path: C:\SierraChart\ | 2015-11-23 11:07:44 Data Files path: C:\SierraChart\Data\ | 2015-11-23 11:07:44 OS Version Number: 6.1 | 2015-11-23 11:07:44 Locale Information: C | 2015-11-23 11:07:44 Checking for new symbol settings for scdataallservices | 2015-11-23 11:07:44 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-23 11:07:44 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2015-11-23 11:07:45 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2015-11-23 11:07:45 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2015-11-23 11:07:45 Requesting symbol settings for scdataallservices. Overwrite = on. | 2015-11-23 11:07:48 SC Data - All Services | Connected to data server. | 2015-11-23 11:07:49 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-11-23 11:07:49 Symbol settings received. | 2015-11-23 11:07:51 Processed received symbol settings | 2015-11-23 11:07:52 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2015-11-23 11:07:56 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2015-11-23 11:07:56 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2015-11-23 11:07:56 Current selected Data/Trading service: SC Data - All Services | 2015-11-23 06:12:04 CLZ15 Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLZ15.dly | 2015-11-23 06:14:01 Mapping CLZ15 to CLZ15. Service code: nymex | 2015-11-23 06:14:02 SC Exchange Data | Starting real-time market data updates for: CLZ15. ID: 1 | 2015-11-23 06:14:02 SC Exchange Data | Unable to connect without a username. | 2015-11-23 06:14:02 * HD Request # 2 | Downloading Historical Daily chart data for CLZ15. Starting date: 1965-11-22. Service: scdataallservices | 2015-11-23 06:14:02 Historical data download counter reset. | 2015-11-23 06:14:02 HD Request # 2 | Requesting historical Daily data for CLZ15 starting at 1965-11-21 | 2015-11-23 06:14:02 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2015-11-23 06:14:02 HTTP connection to ds01.ddfplus.com:80 (7) | Connected. | 2015-11-23 06:14:02 HD Request # 2 | Receiving historical Daily data for CLZ15 starting at 2007-04-16 | 2015-11-23 06:14:02 Writing historical Daily data for CLZ15 to the file CLZ15.dly | 2015-11-23 06:14:02 HD Request # 2 | Received 2171 records from 2007-04-16 00:00:00 to 2015-11-20 00:00:00 (8.6 years) and wrote 2171 records for CLZ15 | 2015-11-23 06:14:02 HD Request # 2 | Daily download COMPLETE for CLZ15. Completion time: 0s. Unique request ID: 1 | 2015-11-23 06:14:02 Removed historical data download ID 1 | 2015-11-23 06:14:02 CLZ15 [M] Daily #1 | Reloading chart. | 2015-11-23 06:14:03 CLZ15 [M] Daily #1 | Reloading chart. | 2015-11-23 06:14:12 HTTP connection to ds01.ddfplus.com:80 (7) | Closed. No error. | 2015-11-23 06:15:07 HTTP connection to ds01.ddfplus.com:80 (7) | Shutdown and closed. | 2015-11-23 06:15:07 CLF16 Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLF16.dly | 2015-11-23 06:15:41 Mapping CLF16 to CLF16. Service code: nymex | 2015-11-23 06:15:41 SC Exchange Data | Starting real-time market data updates for: CLF16. ID: 2 | 2015-11-23 06:15:41 SC Exchange Data | Unable to connect without a username. | 2015-11-23 06:15:41 * HD Request # 3 | Downloading Historical Daily chart data for CLF16. Starting date: 1965-11-22. Service: scdataallservices | 2015-11-23 06:15:41 HD Request # 3 | Requesting historical Daily data for CLF16 starting at 1965-11-21 | 2015-11-23 06:15:41 HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123 | 2015-11-23 06:15:41 HTTP connection to ds01.ddfplus.com:80 (8) | Connected. | 2015-11-23 06:15:41 HD Request # 3 | Receiving historical Daily data for CLF16 starting at 2010-11-22 | 2015-11-23 06:15:41 Writing historical Daily data for CLF16 to the file CLF16.dly | 2015-11-23 06:15:41 HD Request # 3 | Received 1262 records from 2010-11-22 00:00:00 to 2015-11-23 00:00:00 (5.0 years) and wrote 1262 records for CLF16 | 2015-11-23 06:15:42 HD Request # 3 | Daily download COMPLETE for CLF16. Completion time: 0s. Unique request ID: 2 | 2015-11-23 06:15:42 Removed historical data download ID 2 | 2015-11-23 06:15:42 CLF16 [M] Daily #2 | Reloading chart. | 2015-11-23 06:15:42 HTTP connection to ds01.ddfplus.com:80 (8) | Closed. No error. | 2015-11-23 06:16:46 HTTP connection to ds01.ddfplus.com:80 (8) | Shutdown and closed. | 2015-11-23 06:16:46 CLF16 [M] Daily #2 | Reloading chart. | 2015-11-23 06:18:28 CLF16 [M] 1000 Volume #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLF16.scid | 2015-11-23 06:18:28 Intraday data recording state for symbol CLF16 is set to download 'Pending'. | 2015-11-23 06:18:29 HD Request # 4 | Downloading Intraday chart data for CLF16 to the file CLF16.scid. Service: nymex | 2015-11-23 06:18:29 Compressing file: C:\SierraChart\Data\CLF16.scid. This may take a while. | 2015-11-23 06:18:29 HD Request # 4 | Download start Date-Time: 2015-05-21 07:18:29.000 | 2015-11-23 06:18:29 HD Request # 4 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-23 06:18:29 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-23 06:18:29 Socket (11) | Connected. | 2015-11-23 06:18:29 HD Request # 4 | Sending historical data logon request message. | 2015-11-23 06:18:29 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-05-21 07:18:29. Record interval: 0. Symbol: CLF16 | 2015-11-23 06:18:29 HD Request # 4 | Decompressing data. | 2015-11-23 06:18:29 HD Request # 4 | Receiving Intraday data for CLF16 starting at 2015-05-21 08:20:11 | 2015-11-23 06:18:29 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-05-21 08:20:11 | 2015-11-23 06:18:29 Socket (11) | Shutdown and closed. | 2015-11-23 06:18:32 The network socket for historical data has been closed. | 2015-11-23 06:18:32 HD Request # 4 | Received 1494848 records from 2015-05-21 08:20:11 to 2015-11-23 06:08:22 (186.0 days) and wrote 1494848 records for CLF16 | 2015-11-23 06:18:32 HD Request # 4 | Intraday download COMPLETE for CLF16. Completion time: 3s. Unique request ID: 3 | 2015-11-23 06:18:32 Removed historical data download ID 3 | 2015-11-23 06:18:32 Real-time Intraday chart data file updates started for CLF16 | 2015-11-23 06:18:32 Current selected Data/Trading service: SC Data - All Services | 2015-11-23 06:25:53 File >> Disconnect selected. | 2015-11-23 06:32:01 SC Data - All Services | Disconnected. | 2015-11-23 06:32:01 SC Data - All Services | Connected to data server. | 2015-11-23 06:32:09 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-11-23 06:32:09 Mapping CLF16 to CLF16. Service code: nymex | 2015-11-23 06:32:10 SC Exchange Data | Starting real-time market data updates for: CLF16. ID: 1 | 2015-11-23 06:32:10 SC Exchange Data | Unable to connect without a username. | 2015-11-23 06:32:10 * Intraday data recording state for symbol CLF16 is set to download 'Pending'. | 2015-11-23 06:32:10 HD Request # 5 | Downloading Intraday chart data for CLF16 to the file CLF16.scid. Service: nymex | 2015-11-23 06:32:10 HD Request # 5 | Download start Date-Time: 2015-11-23 06:08:22.000 | 2015-11-23 06:32:10 HD Request # 5 | Using server: scdf2.sierracharts.com port 10149 | 2015-11-23 06:32:10 Mapping CLZ15 to CLZ15. Service code: nymex | 2015-11-23 06:32:10 SC Exchange Data | Starting real-time market data updates for: CLZ15. ID: 2 | 2015-11-23 06:32:10 SC Exchange Data | Unable to connect without a username. | 2015-11-23 06:32:10 * Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-11-23 06:32:10 Socket (19) | Connected. | 2015-11-23 06:32:10 HD Request # 5 | Sending historical data logon request message. | 2015-11-23 06:32:10 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-11-23 06:08:22. Record interval: 0. Symbol: CLF16 | 2015-11-23 06:32:10 HD Request # 5 | Decompressing data. | 2015-11-23 06:32:10 HD Request # 5 | Receiving Intraday data for CLF16 starting at 2015-11-23 06:08:22 | 2015-11-23 06:32:10 HD Request # 5 | Timestamp of first Intraday data file record written: 2015-11-23 06:08:32 | 2015-11-23 06:32:10 Socket (19) | Shutdown and closed. | 2015-11-23 06:32:10 The network socket for historical data has been closed. | 2015-11-23 06:32:10 HD Request # 5 | Received 668 records from 2015-11-23 06:08:22 to 2015-11-23 06:22:11 (13.8 minutes) and wrote 667 records for CLF16 | 2015-11-23 06:32:10 HD Request # 5 | Intraday download COMPLETE for CLF16. Completion time: 0s. Unique request ID: 4 | 2015-11-23 06:32:10 Removed historical data download ID 4 | 2015-11-23 06:32:10 Real-time Intraday chart data file updates started for CLF16 | 2015-11-23 06:32:10 CLF16 [M] 1000 Volume #2 | Reloading chart. | 2015-11-23 06:37:36 CLF16 [M] 1 Min #2 | Reloading chart. | 2015-11-23 06:38:08 CLF16 [M] 1 Min #2 | Reloading chart. | 2015-11-23 06:38:20 CLF16 [M] 1 Min #2 | Reloading chart. | 2015-11-23 06:38:32 File >> Disconnect selected. | 2015-11-23 06:44:36 SC Data - All Services | Disconnected. | 2015-11-23 06:44:36 SC Data - All Services | Connected to data server. | 2015-11-23 06:44:40 NOTICE: Not connected to Live trading account to receive CME real-time futures data. | 2015-11-23 06:44:40 Mapping CLF16 to CLF16. Service code: nymex | 2015-11-23 06:44:40 SC Exchange Data | Starting real-time market data updates for: CLF16. ID: 1 | 2015-11-23 06:44:40 SC Exchange Data | Unable to connect without a username. | 2015-11-23 06:44:40 * Intraday data recording state for symbol CLF16 is set to download 'Pending'. | 2015-11-23 06:44:40 HD Request # 6 | Downloading Intraday chart data for CLF16 to the file CLF16.scid. Service: nymex | 2015-11-23 06:44:40 HD Request # 6 | Download start Date-Time: 2015-11-23 06:22:11.000 | 2015-11-23 06:44:40 HD Request # 6 | Using server: scdf1.sierracharts.com port 10149 | 2015-11-23 06:44:40 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-23 06:44:40 Mapping CLZ15 to CLZ15. Service code: nymex | 2015-11-23 06:44:40 SC Exchange Data | Starting real-time market data updates for: CLZ15. ID: 2 | 2015-11-23 06:44:40 SC Exchange Data | Unable to connect without a username. | 2015-11-23 06:44:40 * Socket (26) | Connected. | 2015-11-23 06:44:40 HD Request # 6 | Sending historical data logon request message. | 2015-11-23 06:44:40 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2015-11-23 06:22:11. Record interval: 0. Symbol: CLF16 | 2015-11-23 06:44:40 HD Request # 6 | Decompressing data. | 2015-11-23 06:44:40 HD Request # 6 | Receiving Intraday data for CLF16 starting at 2015-11-23 06:22:11 | 2015-11-23 06:44:40 HD Request # 6 | Timestamp of first Intraday data file record written: 2015-11-23 06:22:12 | 2015-11-23 06:44:40 Socket (26) | Shutdown and closed. | 2015-11-23 06:44:41 The network socket for historical data has been closed. | 2015-11-23 06:44:41 HD Request # 6 | Received 3106 records from 2015-11-23 06:22:11 to 2015-11-23 06:34:41 (12.5 minutes) and wrote 3105 records for CLF16 | 2015-11-23 06:44:41 HD Request # 6 | Intraday download COMPLETE for CLF16. Completion time: 1s. Unique request ID: 5 | 2015-11-23 06:44:41 Removed historical data download ID 5 | 2015-11-23 06:44:41 Real-time Intraday chart data file updates started for CLF16 | 2015-11-23 06:44:41 CLF16 [M] 1000 Volume #2 | Reloading chart. | 2015-11-23 06:46:07 |
| [2015-11-23 17:43:51] |
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For information about real-time futures data, refer to this section here: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-23 18:06:02] |
| User122869 - Posts: 5 |
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i already have a trading account with IB. Can I use that live data for my trial?
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| [2015-11-23 18:10:01] |
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Yes, follow the instructions here for that: Interactive Brokers Trading Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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