Support Board
Date/Time: Thu, 26 Dec 2024 07:00:48 +0000
Any Update on Low Bandwidth option?
View Count: 1138
| [2015-11-19 13:20:36] |
| User25244 - Posts: 123 |
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Any Update on Low Bandwidth option?
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| [2015-11-19 16:32:43] |
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Yes, we should be getting to this in the next few days. We are just thinking how best to implement it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-27 12:33:25] |
| User25244 - Posts: 123 |
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any Date on this? thanks |
| [2015-11-27 18:22:46] |
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We will have this released next week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-03 19:56:06] |
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Letting you know the latest release of Sierra Chart has the Low bandwidth option for the Sierra Chart Exchange Data feed in Global Settings >>Data/Trade Service Settings >> SC Server Settings. The option is named "Use Low Bandwidth for DTC Real-time Data".
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-03 19:56:32
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| [2015-12-03 21:38:41] |
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We apologize, actually this option while in the user interface was not implemented internally. This will be out in the next release coming out tomorrow. We are testing it now and it works well. This is what it does: -Market depth data is rejected and not provided. -Bid and Ask updates are only sent out when there is a change of the bid and ask prices and not the size/quantities. -There is no effect for trades. Those are transmitted normally. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-03 22:00:28
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| [2015-12-04 04:20:03] |
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The low bandwidth option has now been released. Update Sierra Chart by following these instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-09 00:56:16] |
| User25244 - Posts: 123 |
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First off thank you for addressing this problem But after further review The lagging time has not corrected the problem seems to be on SC charts IB clock never lags while sc can lag as much as 20sec Please correct this as it is costing me Thank you |
| [2015-12-09 03:28:11] |
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The lagging is not occurring at the server, or on the Sierra Chart For side. Data lagging is not possible at either of these locations. So it is somewhere occurring in between. No data provider has any ability to solve a lag problem which occurs outside of their server or outside of their software. If you are getting a lag of 20 seconds even when using the low bandwidth option, there is something really wrong about the Internet connectivity you have. What kind of Internet connection are you using? How are you certain that there is actually a lag? Are you looking at the time along the top line of the chart? Not on the title bar of the main Sierra Chart window but just at the top line of the chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-09 10:56:02] |
| User25244 - Posts: 123 |
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DSL Comparing SC clock with IBs clock (side by side) Looking at the time along the top line |
| [2015-12-09 12:03:53] |
| User25244 - Posts: 123 |
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Will switching data feed back to IB help? Would it cause any problems? |
| [2015-12-09 16:38:33] |
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Are you experiencing the problem now? We can call and have a look.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-09 19:22:45] |
| User25244 - Posts: 123 |
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It seems to be fine now (lagging 2sec)
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| [2015-12-09 19:59:08] |
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Just let us know when you see a significant lag and we will try to call around that time and we will use remote assistance to look at this. Or if you can take a screenshot showing the times at the top of the chart and title bar and then post that here. It can be posted privately: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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