Support Board
Date/Time: Wed, 25 Dec 2024 05:36:50 +0000
unable to upload an image
View Count: 704
| [2015-11-17 07:27:55] |
| User21339 - Posts: 61 |
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unable to upload an image. Message log reads "Failed to upload the image due to a HTTP error." |
| [2015-11-17 08:50:11] |
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There should be messages like these in the Message Log when uploading a chart image: Uploaded an image to the server. Request ID: 1 | 2015-11-17 03:49:17
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-17 03:49:17 HTTP connection to www.sierrachart.com:80 (269) | Connected. | 2015-11-17 03:49:17 HTTP connection to www.sierrachart.com:80 (269) | Closed. No error. | 2015-11-17 03:49:24 HTTP connection to www.sierrachart.com:80 (269) | Shutdown and closed. | 2015-11-17 03:49:24 We need to see all of the messages to understand the reason for the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-17 08:50:54
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| [2015-11-17 09:19:59] |
| User21339 - Posts: 61 |
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Uploaded an image to the server. Request ID: 3 | 2015-11-17 09:18:50 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-17 09:18:50 HTTP connection to www.sierrachart.com:80 (105) | Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-11-17 09:19:11 HTTP connection to www.sierrachart.com:80 (105) | Shutdown and closed. | 2015-11-17 09:19:11 Failed to upload the image due to a HTTP error. Request ID: 3. | 2015-11-17 09:19:11 * |
| [2015-11-17 09:45:54] |
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Therefore, most likely is caused by a firewall on your system. Are you running any firewall software other than the Windows firewall?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-17 10:13:50] |
| User21339 - Posts: 61 |
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i only use windows firewall. I do use a vpn but it has never caused a problem before. |
| [2015-11-17 10:24:24] |
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All we can say is the connection is getting blocked: Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2015-11-17 09:19:11 Obviously you can connect to the SierraChart.com website to be able to post messages here. So there is something blocking the connection locally on your system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-17 10:24:49
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| [2015-11-19 07:15:07] |
| User21339 - Posts: 61 |
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malware was the culprit. ran a scan and it picked up 4 items. cleaned them and now i can upload charts again. thank you for your attention. |
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