Support Board
Date/Time: Tue, 24 Dec 2024 16:16:47 +0000
Wrong market data
View Count: 818
| [2015-11-05 19:56:53] |
| User76749 - Posts: 8 |
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Hello, I have problem with market data. After comparison my numbers bar chart with other traders, I have wrong datas (please see attached screen). I use data from Inetractive Brokers with support for Sierra chart Data Feeds. Could it be some problem with time synchronization? Or there are some other settings I should set? How can I this problem solve? Thank you for your help. Vladimir. http://www.sierrachart.com/image.php?l=1446752613376.png |
| [2015-11-05 20:19:50] |
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The only possibility is to use the Sierra Chart Exchange Data Feed: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php This is the only solution. It is only 38.25 USD per month which includes data from the CME. It is a bargain price. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-05 20:20:10
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| [2015-11-05 20:28:51] |
| User76749 - Posts: 8 |
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I use your Service package 5. This data are not included?
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| [2015-11-05 20:37:17] |
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No.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-05 20:52:03] |
| User76749 - Posts: 8 |
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Please could you check my account? I pay for additional services. I should have Sierra Chart Market Data Feed then, or not?
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| [2015-11-06 06:00:01] |
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Follow the instructions here to use the Sierra Chart Exchange Data Feed: http://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#SetupInstructions We do see an Additional Services Balance on your account here: https://www.sierrachart.com/usercp.php You can use that for the Sierra Chart Exchange Data Feed, but you will need to add more credit to be able to activate the data feed and the necessary exchange on your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-06 06:00:26
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